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5 star

Rocpool Reserve Luxury Highland Package
4.4/573 Reviews

Rocpool Reserve Luxury Highland Package

Inverness|1.43km from Bught Apple Park
When I booked the hotel, I made sure the gent who took the call understood the night we would stay would be our wedding night. We booked the hotel as it is allegedly a 5 star hotel. A 5 star hotel, according to Which has these features, with relation to the staff and facilities. All staff demonstrate a positive attitude and willingness to help (1 star) Good guest service and staff should provide prompt, courteous and efficient service (3 star) Very good social skills and anticipation of individual guests' needs evident (4 star) Higher staffing levels (4 star) Staff should anticipate individual guests' needs to create unique and memorable experiences (5 star) We could not book the room with the hot tub, but, we plumped for the next room down, the decadent room. The image clearly shows a free standing bath and a very large walk in shower, and with this we booked the one night. When I arrived to check in, I was early, and the very nice lady gave me the paperwork and allowed me to sign up and leave my car in the car park. I asked about a potential upgrade and was told the hotel was full, so no chance of room movement. After we had had our wedding lunch in Inverness, we walked up to the hotel and checked into the room. There was no free standing bath, the walk in shower pressure was below average, no acknowledgement of our celebratory day or anything. But we had had a good meal and needed to rest after the day's exertions. The room overlooked the road, so we had to shut the windows. The aircon was operating well. Around 9pm, we decided to stretch our legs and go down to the bar and maybe get a sandwich. We witnessed one particularly trucculent female member of staff walk past us, not acknowledge us or even make space at the bar for us to sit. The lady behind the bar, I learned later, was the duty manager and she was making cocktails as the usual bar person was not in. I had to ask twice to get menus to order food from the trucculent one, but she ignored us and carried on filling drinks orders. The other member of staff couldnt actually serve drinks as she was only 16 We finally got our order placed and went to sit down. Now, I love the heat, having lived in the Sinai for 30 years, I enjoy the sensation, but the heating in the bar was oppressive. When our food turned up by the trucculent one, she plonked our plates down and walked off. My wife had ordered a salmon sandwich, which turned out pretty much as expected. I ordered a club sandwich. Mainly for the reason that this one was advertised with egg on it. A departure from a typical Club Sandwich and one of which I thought I would like What was presented to me was dripping in grease and the mayonnaise had made the bread all soggy and horrible. The egg had been fried in tainted oil and had a bitter after taste and had not been dabbed to remove the oil that was making the sandwich so un appealing. I had to leave half of it as the bread disintegrated and I was left with a gelatinous gooey mess

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Searching for hotels near Bught Apple Park? Compare room rates and reviews to find your ideal stay.
Ness Walk
4.6/5112 Reviews
The BEST hotel I have ever stayed in, the service was second to none special mention to Tracy on reception and the concierge, they made our experience one to remember! We felt like vips, I actually couldn’t fault the hotel, and will be highly recommending my clients to book here, and I personally cannot wait to go back! @elsdestinations
Heathcote B&B
4.5/548 Reviews
We had to roam around town as we were delayed on the train and then to the B&B to meet with the owner to check in at a specific time. Had we known there was seating out back, we would’ve sat there for three hours instead of roaming around a hot city, tired from travel, with all our luggage! The courtyard is cute with lots of potted nasturtiums.Our room had a large ensuite bathroom and two chairs to have tea which was provided on the table along with a tea kettle. There is a closet for clothes, and two end tables with lamps. The bed slanted a little on one side, and I kept rolling to the edge a bit. But the room was clean, quiet at night and early morning and it’s all we needed just to sleep. The breakfast had several types of cereals, yogurt, fresh fruits, and juices. The owner, Andy, took our order for eggs, hot oatmeal, sausage, ham or bacon, which was quite nice. He automatically brought out toasted bread. It was certainly plentiful. But when it states 8:00 for breakfast--we didn’t feel very welcome for being early risers at 7:45.
Inverness Lochardil House
4.4/5103 Reviews
Amazing stay, the hotel is excellently located just off from Inverness center with parking and a beautiful garden. Breakfast was cooked upon order with many creative and delicious options. Staff very friendly. Clean and well-maintained hotel. We stayed in a family room. Very big and bright room. I highly recommend it.
Ardross Glencairn
4.3/5105 Reviews
We visited inverness for a short time and we honestly couldn’t of had an easier accommodation experience, the staff are very friendly and attentive to your every need, when we first arrived they upgraded our room for free and let us check in early further more when we wanted breakfast in the morning it only cost us £10 a head and they offer a wide range of breakfast options, when we checked out they also let us keep our bags at the house whilst we spent our last few hours exploring the city. Highly recommend, priced well too.
Hillview House Hostel Inverness
3.3/523 Reviews
Ok so it’s a hostel ! But in this day and age i expect it to be cleaned between the different parties staying here ! It’s more than just the bedding needs changed and cleaned regularly ! Ok guests please keep the kitchen clean and tidy well it didn’t happen and the mould in the fridge and the general cleanliness of shared areas left a lot to be desired !! Sorry regardless of it being our responsibility when clearly it’s not being done staff should be ensuring health and safety is paramount especially given the current climate We cleaned up after ourselves but unless we went in with scrubbers, bleach and steam cleaners it would take days to clean up the mess that was the kitchen I was in a room two singles and a double and not enough room leftover to swing a cat never mind put all our gear bags etc we were literally on top of each other There’s no shared sitting room or anywhere other than the kitchen to relax, converse or do anything really ! The bathroom was ok apart from the bath panel Hanging off oh and the mould around the bath/shower but it was hot !
Aye Stay
4.7/551 Reviews
What a delightful B&B! Charming, tasteful touches of Scotland throughout the establishment add to a warm and welcoming scene. Our room (#11) can accommodate 4 - including bunk beds. Even the lampshades are made from authentic Scottish T****. The hosts thought of everything. From tea and biscuits, to QR codes for WiFi connection, local map, and breakfast menu. The breakfast room is bright with large windows and the servers were all pleasant and attentive. The food was delicious and filled us for a full day of exploring. Parking is tight but off street, allowing for east access to things if needed. The stroll into town for the evening took us alongside the rushing river, across the beautifully lit bridge, and in the heart of pubs, restaurants, and shopping. It was incredibly convenient. Fabulous place, people, food— we will be back!

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