Macaws Ocean Club

This was well rated and looked good online. however, there was a nasty smell of mould once we entered the condo. I checked the pillows and there was tons of black mould, I continued to check the condo and the curtains also had black mould. We immediately left the property and asked for a refund.

Description of property is in accurate and misleading. I would not recommend this property if you’re looking for a a full service hotel. This property is a condo building with no staff, and no amenities on-site except for the pool. There is a separate charge for housekeeping, and if you choose to skip on the housekeeping service you are then responsible for buying your own toilet paper, and throwing out your garbage. The property itself was modern, spacious and convenient for a family of 6. However, very inconvenient when you need something and no one is available to assist or ask. The property is located less than 10 minutes from downtown Jaco. You can take a cab or walk to any restaurant or shop located in the downtown *****. Beware of the crocodile sign located in the back of the building which leads to the beach. We were always nervous to take the walk not knowing if there were crocs on the property, so we decided to not take the short-cut to the beach. Again, you have no one on-site to ask for any assistance. All communication with the property management is done via WhatsApp. Nothing personable about the experience and they weren’t always prompt in their responses. Overall, the property was OKAY.

I loved the private entrance and security to get to the beach! It was perfect and so convenient. The rooms were very nice and spacious! The crew that is on site does their best to do things quickly but we ran out of both toilet paper and paper towel, which they don’t deal with, and I had messaged the person in charge who never responded. That honestly was my only frustration with the place. I would stay there again.

Costumer service was exceptional