Location: InterContinental Sancha Lake Hotel, but it is actually far from Sancha Lake Scenic Area. You can't visit Sancha Lake at all. There is no business around, eating and shopping are impossible. If you are hungry and want to order takeout, it is impossible. The takeout cannot be delivered. It is very suburban. Environment: Next to the hotel lobby is a construction site, which is full of fences. The hotel has a small lake of its own. It is said that it was larger before, and the lakeside is also a construction site. Hygiene: There are spider webs visible to the naked eye in the room, and the cigarette butts at the elevator entrance have not been cleaned up for a long time. They were still there the day before and the next day. Facilities: The bathtub drain plug is broken. The maintenance worker came to see it and needed to manually pull out the plug to drain the water (this is a small problem); Service: It takes a long time to wait for check-in, and there is no rest area next to the check-in for guests to sit down. If you drive for several hours to arrive and then slowly queue up to check in, it is really infuriating. The overall service level is low. Before eating the seafood buffet, I asked two waiters in the restaurant what seafood there is. They didn't know at all. I asked the waiters in the lobby what play projects the hotel has, and they didn't know either. They pointed to a place for me to see by myself. Two children dragged a box each, and the waiter and The child talked but didn't help with the luggage (although I prefer children to carry it by themselves). I wanted to add a quilt at night, but there was none, which caused one of the children to catch a cold. The puppets were heartless and didn't interact with the children. At breakfast, the three puppets walked around the restaurant and just completed the task and walked quickly. They didn't care that there were children chasing behind or holding them in front. They just walked quickly and didn't even pay attention to whether they would trip the children. I reported this problem on the spot. A staff member explained that if we wanted to take a photo, we could go to the lobby. However, when we finished breakfast and arrived at the lobby, the puppets were gone; the deposit refund was slow...
Not bad: I felt uncomfortable from the moment I checked in. A staff member contacted me quickly, sent a fruit plate, and exempted a child's breakfast fee. If it weren't for her, I would give half a star for each item; there is an indoor water park, the water temperature is OK, the children like it, but because of the quilt problem, we only played once; we had a Chinese meal, the food was slow and the taste was OK, the breakfast was also rich, the seafood buffet had few dishes but the ingredients were also good, especially the abalone was delicious.
Thanks to the staff who communicated with me in time, but her efforts alone cannot save the poor service level of the entire hotel.
Summary: It is really far from the level of InterContinental, it is just a country hotel.
Original TextTranslation provided by Google