We've stayed in the White Hart before, and have always loved the ambiance, rooms, and food. However this time was so disappointing. We stayed in room 32, which was a lower level King bed suite in the separate cottage. The room itself was lovely. However, I would never stay here again. Starting in the early evening, and then again first thing in the morning, every single footstep in the upstairs room could be heard as though it was a herd of elephants. We finally called the front desk, who tried to help, and when the upstairs guests did not answer their phone, the staff member came over to knock on their door. They did have children who must have been constantly in motion, although the guests denied it. They may not have realized that in such an old buidling, every step can be heard below, and even when told, did not think it appropriate to try and restrain their children. While the hotel staff expressed their apologies (in the evening, and again when I mentioned it at checkout), nothing was done. Recognizing that guest behavior is out of the control of management, these upper floor rooms should not allow young children (unless some sort of sound proofing is added). These rooms are not inexpensive, and for a special evening away, we were sorely disappointed. Update: Mgmt did recognize our suboptimal experience and refunded us a portion of our stay, which was the appropriate response for an inn of their quality.
Very Good
103 Reviews