Resort Hotels in Kota Kinabalu

This is the first complaint review I leave while living in Kota Kinabalu for the past eight years. I booked for a sleepover party I made to celebrate the 16th birthday of my beloved daughter and friends. The connecting room, birthday decoration, and extra bed that the hotel specifically requested were not prepared, and above all, the smell of mold from the room was shocking. I am an asthmatic. I couldn't complain in front of happy children, so I had a terrible night. When I woke up in the morning, the children also had a hard time with the smell of mold. I felt sorry and ashamed to my daughter and friends. I talked to the staff about the situations while checking out, and they told me to leave a review. Room numbers 7331 and 7332 must be checked.

I've had the privilege of staying in numerous Shangri-La's throughout Southeast Asia, and this particular one felt somewhat dated and in dire need of modernisation. I could see signs of improvements in progress, with sections that appeared to have already received a facelift. On my first day, I ventured to the sauna, only to find the temperature so lukewarm that I couldn't even work up a sweat. I voiced my discontent, and I'm pleased to report that the issue was addressed promptly by the next day. One aspect that left me somewhat disenchanted was the interaction, or rather lack thereof, between the staff and guests. It didn't quite embody the exemplary service one would expect from a high-end 5-star establishment. However, there was a shining exception to this observation - Addy, who was stationed at the breakfast area. Addy demonstrated a commendable level of attentiveness, engaging guests at their tables and ensuring needs were met promptly. Whether you required additional items or sought information, Addy was the person to turn to. This kind of service truly exemplified the standard one would anticipate from a hotel of this caliber. I did have an enjoyable stay, but for this hotel to remain a five star there is room for improvement.

First impression upon check-in wasn’t great. Was told that our seaview room would only be ready at 6pm. We were informed we would get a room on a high floor and we thought since high floor room would afford better views, the wait would be worth it. They said they would call us when the room was ready. At 6.15pm, we haven’t heard from reception, so I walked to the counter to ask about status of the room. They said yes it’s ready (but no one called us) ! Unfortunately they said the room on the high floor we were supposed to get had some fault/ problem and they issued another lower floor room for us. Not the kind of service we were expecting from a 5* hotel. Late check in / room not ready , making us wait 3 hours for our room was bad enough. An afternoon wasted and ruined our plans for the day ! Seaview room but window was small and no balcony to step out. Half of the view blocked by trees and could only see a bit of the sea. Bathroom is old, needs upgrading. One sink, old bathtub, small corner shower which felt a bit of a squeeze. Showerhead is fixed, can’t turn or change the angle. Water temperature not hot enough. Breakfast was so-so. Facilities around the hotel was good but our check-in experience left a bad taste in our mouths throughout our stay.

Self check in is not easy. We must do one by one then only get info how to check in. Card access for parking and for access homestay not mention and label. We are confusing to use it. Need to ask to management when have difficulties.Amenities have but can't use it such as fan remote and aircond remote. Only have 1 bathroom not suitable for family stay because need to take turn to use it

After a long trip arrived at hotel and quickly signed in. We were upgraded to a fantastic room, however phone and TV not working but a great balcony view of the South. China Sea and to the left the jungle. It was lovely to sit and watch the various birds and fireflies. Malaysia Airlines had lost one of our bags and did not seem concerned however after no success we spoke with James at reception who soon sorted it out and it arrived at 9pm. One day wasted Thanks Malaysia Airlines. The next day we had a leisurely breakfast plentiful and good choices of Malay and Western. Very courteous staff. Saw our first monitor lizard and had a garden tour by. a very informative employee Roy. Decided against the nature walk as advised not much to see this time of year. Spent most the day on the empty beach ( Some jellyfish but otherwise a nice dip) and in empty swimming pool. 3 linked pools lovely and warm but needs some maintenance and jacuzzi not working. Only a couple of restaurants were open and although quality of food was good the menus were similar. On our last day we had a very good Chinese style meal in The Noble House (Only open until early evening). As with most meals we were the only ones in the restaurant. All meals were very reasonably priced. The advertised firefly. tour was cancelled due to low tide but Christina arranged a private trip to see them and also the proboscis monkey. Well worth it. . Points to Note Low occupancy with the majority of guests staying overnight only, meant we had pools and beach to ourselves and the restaurants were virtually empty. Disadvantage was that some restaurants. and snack places did not open. Lovely remote location fantastic view , beach and garden walks however nothing in walking distance of the resort so unless taking a. taxi or day trip would not see or meet other local people restaurants or shops. Note the hotel shop has very limited souvenirs and only a few crisps and drinks. We had a great relaxing time, the hotel needs some updating and maintenance but that did not affect our.enjoyment. Staff were helpful and courteous and room clean and well stocked with water tea and coffee. A/C fine. So if you want a relaxing beach and pool holiday with good food and when we were there tranquility we recommend Nexus. PS book trips at the hotel as the one we booked through our agent was about 3 times more.

We stayed here as part of a group tour. The first impressions were great as the staff took our luggage to our accommodation and they gave us a helpful briefing about the island. We were also welcomed with cold towels and a cold drink which was very welcome. The island does get very busy, particularly on weekends with day trippers, but we liked that there was a beach specifically for hotel guests. The hotel also has a pool but we didn’t use this. Our room was really nice with a comfy bed and fluffy pillows and good air con. We had a safe, a fridge and kettle and tea and coffee, and the bathroom was nice and spacious. We also had sofas to sit and relax with a tv. The only point I would make is that there were no shelves to put your clothes on in the rooms but we got creative and took the ironing board out of the cupboard and created our own makeshift shelf. It was so sweet that the staff left us a weather forecast on a card for the next day, and some chocolates in our room. The restaurant on the island was really good with nice breakfast choices and dinner options. Breakfast was included and we thought the food options and drinks were reasonably priced. We were also serenaded by a band who played a few songs for us at dinner which was fun. We loved walking along the pier where you could see baby black tips, puffers, needle fish and shoals of fish - anchovies. There are a lot of sandflies and mosquitoes on the island and in our room we were given a plugged in repellant along with a candle to deter them which the staff lit for us. Even though we wore repellent at night (dusk and dawn), we got so many bites so it is worth covering up at night; especially legs and feet. We also got lots of stings on the snorkelling trip from sea lice, so if you are sensitive to bites and feel allergic, we would recommend that you wear a long wetsuit or lycra pants if you have them. We had a lovely relaxing time here and it was a very enjoyable stay for us.

With a stay at Brahminy Kite Holiday Home in Kota Kinabalu (Downtown Kota Kinabalu), you'll be within a 5-minute drive of Jesselton Point Ferry Terminal and Suria Sabah Shopping Mall. This guesthouse is 2.7 mi (4.4 km) from Imago Shopping Mall and 6.3 mi (10.1 km) from 1Borneo Hypermall.Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a television in a common area. This guesthouse also features tour/ticket assistance and barbecue grills.Featured amenities include a computer station, laundry facilities, and a library.Make yourself at home in one of the 5 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers.

Perfect for family staycation, this hotel offers first-class accommodations, personalized touches, and charming extras like homemade cookies and mulled wine. Enjoy the informative and engaging history tour, spacious rooms, and stunning views at this heritage-style escape.

The Sky Hotel is near Imago shopping mall. You can easily call a grab car to there. The staff is nice and friendly. They upgrade my room from superior king suite to bedroom suite. My family is very grateful and happy to stay here. The air conditioner is not very cold, need to wait and on for long hours. The breakfast is many choices and food is tasty.

I recently stayed at Mercure Kota Kinabalu, and my overall experience was a mixture of positives and negatives. The hotel's ambiance and service were generally acceptable, but a couple of aspects left me with a less than perfect impression. On the positive side, the room, although not the promised city view, was comfortable and well-maintained. The amenities provided were standard and met our basic needs for a short stay. The hotel staff were friendly and helpful, adding a pleasant touch to our overall experience. However, one notable drawback was the discrepancy in the room description. Despite being assured of a city view, we were assigned a room overlooking the opposite facing the busy road. While this may seem like a minor issue, it did impact our overall satisfaction, as the promise of a particular view was one of the factors influencing our choice. Another inconvenience was the lack of dedicated parking facilities at the hotel. This meant that my husband had to purchase parking coupons daily, adding an unexpected expense to our stay. Moreover, the strict enforcement of parking regulations by 8 am posed a challenge, especially for guests who preferred to start their day later. In conclusion, Mercure Kota Kinabalu is a decent choice for a short stay, offering comfortable accommodations and friendly service. However, potential guests should be aware of potential discrepancies in room assignments and the absence of on-site parking facilities, which may affect the overall convenience and cost of their stay.