"The hotel is a bit old, but it's well-maintained and the environment is very good. What was unexpected was the extremely unfriendly attitude of the front desk staff. At first, I thought they were unfriendly because my booking was from Trip.com (meaning I couldn't earn IHG member points), but after staying, I realized the front desk simply had poor service awareness.
I came to Toronto for a game on the 20th. I arrived at the front desk at 2 PM, but the room wasn't ready, so I stored my luggage and checked in at 11 PM. The next day, I left at 10 AM and returned at 11 PM to find the room still hadn't been cleaned. I called the front desk to complain, and an Indian man gave a perfunctory response and then hung up on me, which infuriated me... I called the front desk again, and an Asian woman answered. She was still perfunctory but eventually agreed to send towels and drinking water to the room. Traveling all this way and paying a high price for such an experience has really soured my impression of Toronto as a city. IHG, goodbye."
"This hotel was very satisfying and offered great value for money.
**Facilities:** Pretty good! It even had a kitchen with pots and pans. Although I didn't use them, the facilities were fully equipped, and the room rate was reasonable, which is commendable.
**Hygiene:** Clean and tidy.
**Environment:** Nice. There's a car park, and a Quanjude restaurant right downstairs.
**Service:** The front desk staff were very helpful and spoke Chinese, which made things a lot easier. The service staff were enthusiastic and proactively offered to help with luggage."
"The location was close to my meeting venue. The hours of operation was very convinient as it was 24-hour attended. Lots of parking space, but the only down point was extended of parking time not allowed due to the standarded check-out time at 11 am and my virtual meetig was 1 hour later."
"My girlfriend and I stay here very frequently to celebrate special occasions and we can’t say enough good things. We always get a jacuzzi suite and it makes for a perfect private spa experience. The bed is comfortable and although the in-room AC is considered loud by some, I personally find the noise minimal and quite comforting. They recently started providing in-room bathrobes which is a service we had always wanted. We will always trust the Monte Carlo inn locations with all of our celebrations."
"The building is good, the room clean, and the amenities more than adequate. But the location isn't very convenient if you only use public transportation and your own two feet. If you have a car, however, it's perfect."
"The hotel is very clean and conveniently located, with free parking available. There's a supermarket right across the street, which is great for shopping, and plenty of Chinese supermarkets and restaurants nearby. They also offer complimentary breakfast and fruit. The service here is excellent! 👍 I'll definitely stay here again next time I'm in Toronto."
"Great chain, never disappoint. Free breakfast, tea & coffee. Staffs very courteous.
This particular Hampton Inn just been refurbished.
Didn't give full marks because someone knocked at our door at 11:04 asking if we are checking out when I just used the app to check out."
"Good Hotel will stay again . Large room with bath and all equipment working well .Great coffee machine and excellent choice of decaf if required . Good gym but a floor mat would help and good clock with sweep hand for timing is excellent. Paper cups for bathroom and coffee is a real no no had to request a proper cup and we missed request for sheet change."
"The hotel was really friendly, clean, and comfortable, and the location made it super easy to get around. The staff were nice and helpful throughout my stay. I really liked this place and hope I’ll have the chance to come back next time."
74 reviews
7.4/10
1 night
From £90
Check Availability
See more hotels near Fairview Mall
Latest Reviews for the Best Toronto Hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay
9.0/10
Great
PPingpingshijieThe hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset.
I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued:
Her: ”There's just over one yuan left, do you want your change?”
Me: ”Yes, please.” (I just wanted to go rest quickly)
Her: ”Do you want the cash now?”
Me: ”OK.”
Her: ”Can I give it to you when you check out?”
Me: ”OK.” (I really just wanted to end the conversation)
Her: ”Can I just not give it to you? It's only a bit over one yuan.”
Me: ”OK.” (So tired, and hadn't even eaten yet)
Her: ”OK”
MMichelAzar Lifestyle Vacation Club De La PieuvreThere was a constant noise coming from the toilet that prevented us from getting any rest. Even though a technician came, he couldn't fix it. However, everything else was fine. We had a good stay!
AAlanSpivackA great hotel in a prime location. The Radisson Blu is situated right on the harbor. It is surrounded by iconic locations, great restaurants and attractions. The CN tower and Roger Center are just a few minutes walk. You can walk along the harbor boardwalk or sit in a nice cafe and watch planes take off and land at the small island airport just across the water.
GGuest UserThe location is fantastic, super convenient for sightseeing. I loved that I could always see the CN Tower from my room. Big thanks to the friendly staff at the front desk!
FFaith LobatonWe had a great stay at Holiday Inn Downtown Toronto! The hotel is conveniently located near the heart of downtown, making it easy to explore nearby restaurants, shops, and attractions. The room was clean, comfortable, and well-maintained, and the staff were friendly and accommodating throughout my stay.
The only small downside was the hotel parking, which was a little pricey at $40 per day. However, there are plenty of cheaper parking options nearby, so it wasn’t a major issue. Overall, it was a wonderful experience and I would definitely stay here again!
LLimGreat location, easy check in / check out, amazing views from very high floor of a 50-story condominium. I was able to check in at 3PM and the place was very clean. 24 hour security at the lobby and 24 hour concierge on 5th floor. There is a large public parking lot right across the street that is safe and easy to use. Starbucks & Tim Horton’s is right downstairs, and Dundas Square is literally a 6 minute walk away. Would definitely stay again and would recommend to others!
AAnonymous UserThe shared shower room is *too* shared, meaning there's nowhere to put your personal toiletries. A simple breakfast is provided in the morning, which is nice. I liked that the beds have curtains. It's great that shower towels are provided for free. There's a 24-hour convenience store right out front. However, there are homeless people around 24/7 next to it... It's unnerving when they all stare at me at once... I felt scared both day and night. Some homeless individuals stand by the convenience store door, holding it open, then demand money after opening it for you. I know how to open a door myself, and I never asked them to open it for me... I was sharing a room with someone from a country known for poor hygiene, and they had a strong, unpleasant body odor. It was truly agonizing. My request to switch rooms was not processed, apparently because there were no other rooms available.
GGuest UserI saw the address and door of the apartment, but I actually got the key from the supermarket. The apartment is relatively new, with three rooms, two bathrooms and three beds. The decoration, furniture and appliances are all new, suitable for families.
GGuest UserFirst of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown.
However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert.
The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures.
Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.
GGuest UserThe hotel lobby and room were very clean and offered great amenities, including a microwave, hot water, and complimentary tea and coffee. The complimentary breakfast was also quite good, with a variety of options such as different types of bagels, muffins, spreads, and juices. Additionally, both concierges were extremely friendly and helpful, assisting us with luggage storage, modifying breakfast options, and more. The service was excellent overall, and I would highly recommend this hotel!