Hotels near Pinnacle Centre, Toronto

I originally booked a room for 4 people with 2 double beds, but it was changed to 1 double bed and 1 sofa bed. My back was very uncomfortable sleeping on it. They said it was an room upgrade, but it was actually a downgrade. My experience this time was really bad.

We stayed here for 2 nights. The hotel is pretty nice, clean and the design is very good. The common space is quite cozy and good to hang out with friends or work (from anywhere).  All staff are very welcoming, friendly, and polite. We booked the room with breakfast included. The breakfast has an entree with a drink. The taste of the breakfast is quite good. The public parking is quite close, but the exit of the parking is on the other side of the road. The only downside of this stay is there were a bit loud noise in both mornings from the street, sounds like from the car/truck loadings (I'm not sure). The sound started from around 6.30am ish, which is a bit too early for us. Anw, overall we are pretty happy staying at The Union Hotel. 

I was more disappointed than I expected. There's no separation for men and women; it's all one space divided into small cubicles with beds. Even the doors are just curtains, so there's a lack of security. And of course, it's not soundproof. If this is what a capsule hotel is like, I'd rather go to a hostel.

Room was large and beds were comfortable. Thermostat did not work, we could only control temperature by turning it on or off. This caused us to get up several times during the night to regulate our room temperature. Bedrooms tv was disconnected. Shower had poor water pressure. Hot tub area was unclean. Biggest complaint would be the morning breakfast. Clearly the pancakes and the eggs came from packages. The pancakes were dried out and crispy around the edges, and the eggs were premade and processed. Home fries were stale and seemed old. Poor selection of food. Breakfast around the corner at McDonalds would have been of higher quality.

Flying from Calgary to Toronto, I arrived in the city in the morning, feeling tired and sleepy. The front desk staff was very helpful and checked if there was a room ready for an early check-in, even asking if I'd be okay with a room near the elevator. You can request toiletries from the front desk, and the breakfast was quite good too. The hotel's location is excellent – within walking distance to Union Station, King Station, the Hockey Hall of Fame, St. Lawrence Market, the Eaton Centre, a building that looks like Wukang Mansion, and a cinema. James Cathedral Park is right outside the door. It was a fantastic stay for a solo trip!

The room facilities are new and have a minimalist style, very clean. Although the breakfast is simple, it's nutritious enough. It offers great value for money, highly recommended! It's very close to the city center, with a Ajisen Ramen nearby and also a large fresh food supermarket.

Great Location is very walkable to everything. We heard a little noise from patrons from the restaurants across the street but nothing over the top, and rooms were fairly sound proof. Filtered water dispensers everywhere. Small quiet pool with long hours. Housekeeping staff friendly. Average Renovated rooms were still a little grungy. Bathroom updated and modern though lots of dirt along baseboards. Needs improvement Towels and bathrobes were so old. They were certainly clean but very worn out and rough. The bathrobe had a hole in it. No lotion. Carpet was a little eh. A bit subpar for a Novotel Hotel particularly at the nightly price.

I stayed here for 4 nights at the end of the year (New Year’s trip) and spent a total of 4 very comfortable nights. Overall, it was an amazing and pleasant stay. The location was perfect, and the amenities and facilities were excellent. The room and common areas were clean, well-equipped, and provided a very relaxing atmosphere. I honestly had no complaints about comfort or convenience during my stay. However, one thing I hope will be improved in the future is that the check-in instruction email did not arrive at the scheduled time, and I hadn’t received it even when the check-in time came. A smoother communication process would make the experience even better and more reassuring for guests. That said, this trip turned out to be wonderful and extremely comfortable, thanks to the great environment the hotel provided. I would absolutely stay here again and highly recommend it to others.

Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

I’ll start with the positives. This is a fantastic location. You are steps from major downtown Toronto attractions. Restaurants and shops are everywhere. The CN Tower rises right in front of the building, which is pretty hard to beat. The apartment was clean. There were lots of towels. The bathroom was bigger than expected. If you split this with another couple, the price becomes very reasonable for downtown. That said, the second bedroom is tight. There’s basically no space for suitcases or personal items. Now the not so good. Arrival and check-in were chaotic. It was pouring rain during rush hour and there was nowhere to park as instructed. My husband had to keep circling while I ran inside getting soaked. Despite completing online check-in and receiving an “online check-in complete” email, my security deposit hadn’t gone through. I had checked the many emails they sent and didn’t see anything flagging this. Even though everything else was fully paid in advance, they wouldn’t let me go to the room to dry off or grab my glasses to fix the issue. I had to authorize a manual credit card charge over the phone because I couldn’t read their links without my glasses. Not a great feeling. The building entrance is nice. Big, clean, and airy. The hallway to the unit is the opposite. Worn carpet, scuffed walls, chipped paint. Not the best first impression. Inside the unit was better. It looked freshly painted and was clean. I paid extra for a balcony thinking “Metropolitan Lofts – CN Tower” meant we’d be sitting out admiring the tower. That part is on me for not checking. The listing didn’t promise a view. Our balcony faced an office building and a parking lot. Below was a sad patch of grass filled with old boots, a broken broom, crushed beer cans, and what felt like 10,000 cigarette butts. The neighbour used their balcony as a full-time phone booth at max volume. If you’re not on the Front St side, don’t bother paying extra for a balcony. The unit had enough space for two, but it was too warm. The thermostat didn’t do anything. It stayed around 24–25°C the whole time, which made sleeping uncomfortable. The bedding didn’t help. The bottom sheet was just a tucked flat sheet. It came loose both nights. The duvet setup was also odd, with layers of flat sheets above and below the duvet that slid around. I kept waking up on the mattress pad or directly on the duvet. A fitted sheet and proper duvet cover would fix this. The worst part was the elevators. They are very slow. Plan an extra 10–15 minutes just waiting. The middle elevator felt unsafe. It opened and closed repeatedly for no reason. It stopped at every floor with no one there. It randomly changed direction mid-trip. One time it didn’t line up with the floor and we had to step down. That was enough for me. I took the stairs after that. Overall: 5/5 for location, 4/5 for cleanliness. If you’re a group of four, the two-bedroom can be a decent value, just expect tight space. If you care about smooth check-in, reliable elevators, temperature control, and decent bedding, this might not be your place.