Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Sep 16, 2024
Nigel
This is a refurbished Sheraton hotel. Everything is nearly refurbished, not lifts - dire!! Reception is on the 2nd floor which is bizarre and not sure why. The restaurant is pretentious and expensive, plenty of better dining options nearby. Room was nice but not worth the price paid. Not sure what boutique means but if it's fancy cushions and a limited coffee machine you're after, this applies. Hotel is in a weird triangular shape and hard to navigate(loads of dead ends). PR is not cheap, and this hotel is in a great harbour location in old San Juan, however in my opinion very overpriced. Breakfast was OK but spoilt by unnecessary staff grovelling with coffees and orange juice. If I can pick up a plate, I could help myself to the above. Signing a piece of paper to say we are having breakfast, when we have been checked in, 2 or 3 forms/lists checked and then shown to our table is OTT and unnecessary. Unlike to return or recommend.
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Price per night from:€136
Posted on Mar 7, 2026
Guest User
Check in process requires a pin code to enter the room. However my pin code did not work so front desk attendant needed to come up with me to change the pin from his phone. After that it worked.
There are no elevators in this hotel, I was on the second floor and the attendant offered to help me bring up my suitcase.
The room itself is very small. Barely enough space for the bed. There is a door that opens up to the room next door. It is very thin since I could easily hear the person next door moving her bags and coughing. Two pairs of earplugs and two eye masks were provided in the room. Air conditioner worked.
Unlike the listing, there was no window in this room.
The towels were very dirty. One of them had dozens of dark spots on them, the other had red marks.
Also, the last guest left a bottle of shampoo behind the shower curtain which was not removed. This means that cleaning is not very thorough since it would easily been seen if the shower curtain was moved.
Fixtures and furniture in the room are quite basic. In the shower it looks like they did not even install a shower enclosure so the water simply sprays on the painted wall.
Overall I would not stay here again but depending on the price you might be willing to live with the cleanliness and noise issues.
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Price per night from:€76
Posted on Jul 30, 2025
Andriy Lishchynskyy
Great location. A number of restaurants around. The beach is across the street, valet parking $30 per day. Full breakfast with a variety of scrambled eggs and beacons. Free coffee and complementary biscuits throughout the day at the lobby as well as refreshing ice cold lemon (fruit) water. I really recommend it for a beach vacation.
There is a Walgreens around the corner for a cheaper than in bar liquors
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Price per night from:€119
Posted on Oct 4, 2023
SkylaG
Ahhh where to start? I had an amazing time at this hostel. I was always greeted in such a friendly way, and the rooms were always cleaned and well maintained by the excellent housekeeper, Edwin. He was so kind and gave great recommendations, and kept the bathroom and room very well maintained and clean. Dinelys and Nina were both so helpful and welcoming, especially since it was my first time in a hostel. I enjoyed my first time so much that I came back for another 4 nights a few days later! And thank God I did, i met some incredible people on my return visit! The rooftop is wonderful, and I felt very at home. The beach is a quick 6-10 minute walk away, and there’s plenty of food and shops around. Will absolutely stay again the next time I’m in San Juan! 🤍🤍
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Price per night from:€28
Posted on Sep 28, 2026|Junior Suite
Guest UserThis hotel was very nicely located and had a fair amount of parking if you rent a car. There are 2 coffee shop’s very close that is super nice for the morning if you’re planning on walking into old San Juan. There is no hair dryer or lotion in the bathroom as well as not Many spots to hang used towels or bathing suits. Our main issue is that the shower head in the bathroom was broken the whole stay the water trickled out of the top shower head. We alerted the hotel staff who assured it would be fixed the second day of the trip but when we checked in they said they weren’t sure if it was fixed (it wasn’t). The water would go from hot to cold very dramatically without touching the handle. It was impossible to get a comfortable shower after being on the beach and in the heat all day you were either scorched or frozen. The small handheld nozzle did work. The room was clean and the AC worked great but did have a leak onto the floor under it. I just wish in the 2 nights we stayed we were able to get a nice shower. Other reviews of staff not being present are accurate they come in later in the day but are available via text but when they were there they were helpful. The hotel offered late check out as compensation but when we tried the key card after 11 (we were offered 2pm check out) the card did not work
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Price per night from:€90
Posted on Jul 4, 2023
Guest User
Room and pool was very clean. Staff were friendly and efficient when bringing out drinks out to the pool. Front desk staff answered my questions politely and effectively. In great location- you can walk to Condado area easily as well as other places to eat in Miramar area
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Price per night from:€148
Posted on Jun 12, 2026|Studio
Guest User
Excellent place to stay very close to all the shops and all the different tourist attractions although we are from the island originally, we currently live in the U.S. We were very pleased on how accommodating the service was, and how I aesthetic the view of the whole place was. I would definitely stay here again. Highly recommended.
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Price per night from:€84
Posted on Jan 26, 2026
Guest User
The location was great, it was clean, and the view was great, so it was perfect!! The front desk was also friendly, and they gave me a list of good restaurants as soon as I arrived, so I used that as a reference during my stay.
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Price per night from:€134
Posted on Mar 27, 2025
Guest User
The hotel room is relatively small, but it is relatively economical compared to other hotels. It is more suitable for people who are on a business trip for 1-2 days. There is no breakfast provided. You can buy something to eat in the supermarket. There are also restaurants nearby. The boss is a Chinese and very polite.
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Price per night from:€62
Posted on Jan 2, 2025
Guest User
The room service is not good, the floor with coffee splash is not cleaned while the bath towels replaced.
The laundry is a headache, no coins available and I waited for 40 minutes but the person responsible for the coin exchange is nowhere, and finally the manager exchanged some coins for me somewhere else.
The location is good and easily go to to the old San Juan and airport, many restaurants nearby and gift store options.
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Price per night from:€138