GGuest UserI booked a king-sized room through Ctrip, and the reservation explicitly stated a 1.81-meter king bed. However, upon check-in, we were assigned a room with a bed less than 1.5 meters. After staying one night, we requested a room change, but the hotel insisted that this *was* their 'king-sized room'. Following Ctrip's intervention, we were required to pay an additional fee to upgrade our room, which Ctrip later refunded. When Ctrip contacted the hotel, the hotel's response was, 'We made no mistake! This is precisely the room type that was booked.' At this point, I'm unsure whether the hotel is being dishonest or if Ctrip is involved in deceptive practices. Regardless, I will never stay at this hotel again. A 'king-sized' room with a bed less than 1.5 meters is absolutely unheard of in North America! Furthermore, it remains to be seen whether Ctrip was genuinely misled or if they are themselves deceiving customers.
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