Best Spa Hotel in Lansing Charter Township

This is an okay Courtyard but needs some attention. We were given rooms just off the second floor just off the restaurant and were directed the fastest route to the room. But we weren’t told that the room was located on the complete opposite side of the property from the elevator, meaning that we had a good hike ahead of us since the property is U-shaped on the second floor. Also, breakfast was good but the dining room tables were all dirty although the room was not crowded.

First of all, this was a very clean hotel, from the lobby and breakfast areas to hallways to our room. Check-in was efficient. Issue #1: TOWELS Hotels know how long your stay will be, so not sure why for a 3-night stay, we were issued two bath towels and two wash cloths for this length of time, especially knowing that housekeeping is limited. With the price we pay for hotel rooms, we prefer fresh towels every day. We had not been told at check-in that if we wanted housekeeping, we needed to let desk know by the prior evening. We actually did not want housekeeping, but we did want an adequate supply of towels for our stay. We used the first set of towels that night, stopped at the desk the following morning after breakfast and asked for the supply we would need for the entire stay. The receptionist was kind, but explained they didn't have enough (new supply in dryer) but they would bring to the room later in day when supply replenished. Of course no towels showed up by evening, so down to the desk we went. Managed to get supply for that evening, but no more. We had to repeat the process the following morning just to get enough for the final night. Probably spent about 45 minutes total during our stay waiting for towels, finding out when they might be available, etc. A total waste of time and could easily have been prevented if this hotel had a ready supply of towels for guests. #2 UNPROFESSIONAL ATTIRE OF DESK AGENTS Upon check-out on a weekday morning after 9am, went to front desk for hard copy of receipt. No one there for several minutes. The phone started ringing, went on for a few minutes. Finally some young woman dashes from the breakfast area to the desk, signals to someone in the back room that we are at the desk, and then answers the phone. The young man who came out of the back area to help us was wearing sweatpants and a t-shirt. We assumed he was staff and he indeed did check us out. Front desk people are your most visible staff members and looking like you just woke up is not the image this Hilton hotel should be projecting. Front desk also needs to be staffed so that guests are not waiting around for someone to come for minutes on end. Final note: All staff members were courteous and pleasant.

I can't say enough good things about this place! I've been staying there for many years. I have severe allergies and this place is always good - especially the air quality. I got very sick on this trip and had to extend my stay significantly. The staff was exceptional in making sure I was okay and had everything I needed. I was very grateful and extremely impressed by their helpfulness. It was so greatly appreciated!