Checked in, paid up and signed everything and then the front desk clerk informed us that the hot tub isn't working but they could provide us with a key to go across the parking lot to another hotel to use theirs (in windy Lethbridge, in January, brrrrrr, no thanks). It would have been really nice if that was mentioned before we paid and signed, so we could decide then if we wanted to just book somewhere else. The pool and hot tub were the main reasons that we booked. Went to our room and the heating unit was squealing. Called down to the very friendly desk clerk and he spoke with his manager and they did provide us with a full refund and we left, but what an inconvenience that was. Definitely won't ever be booking here again.