Limaq Hotel Reviews

The hotel is nice and mostly clean but very noisy. They had us on the first floor. We could hear the traffic outside (because it's off a very major Lima road) but we also heard everything happening in the hallways/lobby because there's not much to muffle the acoustics. We had to check out early because of a family emergency. When we checked out, the clerk went to our room to check everything (this was a first time I've ever experienced this). She then told us that she needed to charge us 40 soles for a white towel because I apparently got some pink makeup/hair product on the white towel. When we challenged her she changed the cost to 20 soles. When I asked to talk to her management she said she wasn't going to charge us anything. I have some thoughts/questions on this. First getting stuff on the towel wasn't malicious so why would they charge us? Second don't hotels use white towels so they can bleach them out if an accident happens? My husband and I both felt like this clerk was trying to skim some money for herself. If not, seems like a questionable policy. 40 soles for a white towel? My husband is from Lima so we visit frequently. We decided will stick with Airbnb (which we have had a handful great experiences with) or pay extra for one of the better known hotel chains. No Limaq hotel in the future for us.