Premier Inn London New Southgate

This was hands down the best Premier Inn we have stayed at. Bibi was the staff at the reception and she couldn't do enough for us. She went above and beyond whilst juggling so many things at the same time without dropping any balls. She is definitely an asset to the team. She was ever so graceful, polite and had a warm smile throughout. The room was immaculate and the air conditioning worked really well. We will definitely come back again!

Clean comfortable hotel, convenient location .Also very nice helpful staff.My stay was good but my experience was badly soured by a parking ticket issued by CPM parking .I had apparently inadvertently parked in a non hotel bay in a shared parking area.Very easy to do as the parking area has similarly numbered bays and the signage is not good. The hotel are aware of this as are Premier Inn customer service They have received a number of complaints yet have done nothing to warn customers and improve signage. I did ask hotel management to contact CPM but was advised there is nothing they could do to void the ticket.

Perfect staff at reception and very friendly 😊Sonila amd Masha very professional job. The best Premier Inn i ever been. Good dinner quality. Huge thanks for staff. They are so kind and helpful. Never met so friendly staff. Thanks for everything! Good job.

Its was great stay, room in good condition. Excellent service. Huge thanks for Masha and Sonila , really good girls, so friendly and nice. Give them donations, they deserve it. Dinner was delicious. Thanks for fast and nice service. We will be back anytime soon.

I would have given this hotel 4 or 5 stars .Clean comfortable convenient.Also very nice helpful staff.My stay was good but my experience was badly soured by a parking ticket issued by CPM parking .I had apparently inadvertently parked in a non hotel bay in a shared parking area.Very easy to do as the parking area has similarly numbered bays . The hotel are aware of this as are Premier Inn customer service as they have received a number of complaints yet have done nothing to warn customers and improve signage.It seems that they are not bothered. I did ask hotel management to contact CPM but was advised there is nothing they could to void the ticket. I will avoid this hotel in future.

Excellent service from all the staff at Premier Inn London New Southgate Hotel. They epitomised good customer service in a way that should be celebrated. Special thanks must go to Bibi who managed to secure a last minute change to our booking requirements. The only suggestion that could improve customer confidence would be the ability to contact individual hotels confirming any changes as for me using the app or contacting central office does lead to misunderstandings.

The room was comfortable and a decent size. Not much noise heard either. I didn’t mind either the parking fee as it’s all gated and safe. Breakfast and the chef Maria was amazing and nothing was too much trouble. Freshly cooked food and Maria was friendly and helpful. A good relaxing stay.

Bibi is a 5 star host..made our stay feel very welcomed. Settled in nicely to our perfect room...thank you so much Bibi.. Breakfast well stocked and replenished by a super efficient set of staff..five star all round.. Will be returning Best wishes Paul and Linda