Guest User
July 23, 2024
The hotel rooms are OK, but the guests are extremely disrespectful.
We booked three rooms before and after. A few days before check-in, we were notified that two of them had to be moved to a very poor sister hotel next door due to maintenance reasons. Because several families were going to travel together, we hoped to cancel them together so that we could book accommodation together. The hotel agreed to cancel two orders and refused to cancel the first one, which resulted in one of our families having to leave the team and change hotels separately. When we checked in, they said that they could not check in on the first night of the two nights booked due to maintenance reasons. The two big bed rooms we needed could only be separated into two rooms in the two hotels next door. Because we were with underage children, we were forced to stay in a very poor single bed room for two people, which affected our rest and itinerary.
The worst thing is that I asked for a refund on the spot for this problem. Several staff members on the scene said they would ask the manager for instructions. It dragged on day after day until Ctrip intervened for several days before deducting the labor fee and refunding one night's room fee, which wasted a lot of my time.
Travel is for happiness, there is no need to waste your mood on a hotel with such a poor service attitude.
The picture is the so-called sister hotel where we were arranged to stay. It is difficult to turn off the faucet after opening it. It is very bad.
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