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5 star

The Trafalgar St. James, London Curio Collection by Hilton
4.3/5135 Reviews

The Trafalgar St. James, London Curio Collection by Hilton

St James London|0.39km from Kit Kat Club at the Playhouse Theatre
I was looking at the Biltmore and the Waldorf but decided to stay at the Trafalgar as they have bigger rooms than the Biltmore and the Waldorf looks like it is in desperate need of an upgrade. Everyone was very polite and helpful apart from one staff member, more on that later. I was upgraded to a Suite on arrival but requested a toom with two beds instead which was granted. The Nelson double room is very spacious and modern. It faintly smelled of mothballs whenever you entered the room and the smell then quickly disappeared. We noticed that one of the beds was sagged in the middle and this was very quickly resolved by the maintenance team and was not an issue for us at all. The only reason i mention it in my review is because Alejandra apologised a thousand times for this “inconvenience” and even send us Macaroons and drinks to the room as an apology. During checkout, Alejandra apologised again and made sure our stay was perfect. There was a key card under the bed which was covered with dust as was the carpet under the bed. Cleanliness regarding this could obviously be better as dust can trigger allergies. The service of the staff at Trafalgar is above that of all other Hilton properties in London and certainly a step above from general hospitality service in Europe. I would give the service at Trafalgar a 9 based on European standards and a 7 based on Middle-Eastern and Asian standards. Breakfast was so highly rated in many reviews of this hotel which also influenced my choice, i was expecting an absolute feast. Unfortunately, breakfast was quite disappointing for us. Staff was great apart from someone who i can only describe as a North-African young woman with shoulder length curls who did not want to give us one of the three empty tables available in the Breakfast room with only 40 minutes available for Breakfast as she was keeping those for families of 7. This is rather absurd and we ended up taking one of the tables anyway as i wasn’t going to sit where she suggested which was away from everyone else. Breakfast in any hotel, especially 5* is always based on first come, first serve. You can’t deny your guest seating space at breakfast as if you were running a dinner service. Vegan options are very, very limited. Fruit selection is even more basic than what you can get at any supermarket in London. There was only Cantaloupe, Watermelon and Pineapple. There were Apples and Bananas for grabs but that is still not enough. Pastries are miniatures which is really shameful for a breakfast buffet. Only sausages available were Pork, no vegan and no Chicken so unfortunately no sausages for me. It’s basically a full English and that’s it. You could order A-La-Carte but that wasn’t special either. We had Amex Platinum credit so we used that for one of the dishes which was not special for the £15 asking price. Room service was basic as well. Food arrived with a very friendly staff member but it was slightly cold. All in all it’s a good hotel fo

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Explore Guest Reviews of Hotels in London

Searching for hotels near Kit Kat Club at the Playhouse Theatre? Compare room rates and reviews to find your ideal stay.
Citadines Trafalgar Square London
4.1/5121 Reviews
Excelente hotel! Amazing location, clean, wide rooms, microwave, dish washer, cutlery, and more. 2’ from the underground, and the british museum. We’ll be back for sure El hotel es excelente, ubicación inmejorable! Las habitaciones son amplias, limpias y super equipadas (microondas, platos, cocina…) y esta a dos minutos caminando del Museo Britanico y de estaciones de metro. Por el precio, y para su ubicacion, muy genial
Corinthia London
4.8/5108 Reviews
Buckingham Palace
The Corinthia met all of our very high expectations for a 5 star luxury hotel in London. All staff were professional, warm and attentive. In particular, the concierge (we dealt with Rafal and Dario) are sophisticated, knowing and responsive and provided great recommendations. Fab cocktails and live music at Velvet Bar. The suite had the perfect mix of contemporary elegance mixed with some British charm. Very well located for walking to attractions. Overall an excellent experience and we will certainly be back. Corinthia is a new favourite property in London.
The Royal Horseguards Hotel, London
4.5/577 Reviews
Buckingham Palace
It's a hotel with a very contemporary feel. The service is also very warm. The room is spacious and clean. The bathroom uses old British brand de bathroom and skin care products. The view of the room and the location are very good.
The Grand at Trafalgar Square
4.1/5106 Reviews
Good location, right next to Trafalgar Square, next to Tesco express and Macdonald. The hotel room is also large. Friendly service, you can order Chinese food with just eat. The room has a microwave. Hygiene is average, seems gray, and the bathroom has a slight odor. There is no own parking lot. There is a cooperative parking lot on the other side of the square. You can park temporarily at the door and drop your luggage before going to the parking lot. Parking is 44 pounds a day and about 37 pounds with a hotel coupon. There are actually two hotels here, one is grand and the other is cq. I booked grand but lived in Cq. I do n’t know how to arrange it. When the hotel is not busy, it is sold at 7-800, and the price is good. After all, it is close to the Thames and other attractions.
Club Quarters Hotel Trafalgar Square, London
4.2/5110 Reviews
Breakfast is 19 pounds per person (plus service charge), which is more expensive, and there are not many varieties. The hotel is very close to the subway station. The room is not small in this location, but the facilities have two drawbacks. There is no height difference in the shower, the shower water flows to the entire bathroom floor, and the wash basin is too small to wash clothes. . The last one is that I asked the waiter to clean the room and change the sheets. The black waiter threw the quilt in the ground in front of me and then changed the sheets. I asked if the quilt was also replaced. She explained that it only stained one side. At my request, another waiter changed the quilt cover.
The Clermont London, Charing Cross
4.7/5119 Reviews
Fantastic location, where it is centralised to walk around the city. Very convenient to be just next to the entrance of an underground station. The room was cosy, the bed was comfortable. The only issue is the bathroom in our room. Water leaked out of the shower area, leaving the entire bathroom wet each time we shower.

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