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5 star

The Westin Palace, Madrid
4.3/5122 Reviews

The Westin Palace, Madrid

Madrid City Center Madrid|2.43km from Casa de Naciones
As a Marriott Titanium / Lifetime Platinum Elite Guest, our family [husband, wife and two young daughters] decided to visit Madrid, Spain to start our month-long 2023 summer vacation in Europe. We spent five (5) nights at Westin Palace Madrid using our Bonvoy points in late May / early June 2023. Please see the thirty-eight (38) photos we posted with this review of all aspects of the hotel. Within days after making our five (5) night stay using Marriott Bonvoy points approximately ten (10) months prior to our arrival date, we emailed General Manager, Pablo Flores and advised him of our future stay as well as our special requests, including our request for an Executive Suite, which would comfortably host our family of four. Within hours of our email, we received a thoughtful reply Paloma Hidalgo, Director of Rooms, whom immediately provided us with a complimentary guaranteed upgrade to an Executive Suite and further, Ms. Hidalgo readily granted all of our other special requests. The prompt response did not come as a surprise to us given how active the management of this property is in reading and promptly replying to past guests on Trip Advisor as well as the Marriott Bonvoy website, which is but a mere sign of management’s commitment to exemplary customer service. Not surprisingly, we were overjoyed with such a response and really looked forward to our future stay at The Westin Palace Madrid. This gorgeous historic hotel is magnificently located in Madrid overlooking the Neptune Fountain and less than a three minute walk to the Thyssen-Bornemisza Museum, less than a five minute walk to the Prado Museum and less than a ten minute walk to the Reina Sofia Museum. It is also extremely close to Retiro Park and is within an easy 15 minute walk to Puerta del Sol, Plaza Mayor and the Gran Via as well as many bars, restaurant, trendy cafés, market and other cultural attractions. You can easily walk everywhere throughout the entire city but public transportation options abound in close proximity to the hotel as well. Our initial visit to the Westin Palace Madrid did not disappoint, especially when the hotel accommodated our extremely early check-in (before 9:00 am). The check-in process with Ms. Hidalgo, Estefanía Martinez, Front Office Assistant Manager and Juan at the reception desk was a breeze. Further, Ms. Martinez was kind enough to personally escort us to our suite and show us all of the features and amenities of same. This was very thoughtful on the part of Ms. Martinez and very much appreciated. Throughout our entire five (5) night stay, Ms. Hidalgo and Ms. Martinez were especially helpful and friendly. We simply loved our Palace Executive Suite with slightly over 1,000 square feet in total space with a sublime view of the Neptune Fountain; it was truly remarkable. Further, upon entering, we discovered that Mr. Flores and his team were kind enough to provide us with several 1 liter bottles of both sparking water (Vichy Catalan) and sti

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Explore Guest Reviews of Hotels in Madrid

Searching for hotels near Casa de Naciones? Compare room rates and reviews to find your ideal stay.
Claridge Madrid
4.4/5106 Reviews
The room the hotel is too small. There are many kinds of juices, coffee, and small desserts for breakfast, but there are few other choices. The breakfast is not enough for those who don't like desserts. The advantage is that the hotel is very close to the subway station.
Hostel 165
3.5/541 Reviews
Well located, clean, comfortable
Crowne Plaza Madrid - Centre Retiro
4.5/540 Reviews
We had a fantastic stay at the Crowne Plaza. The room was comfortable and modern. The bed was enormous, largest I've seen and beyond a king bed. We joked that we could have fit 4 people on it. The pillows were also fluffy and shapely. There is a mini fridge that were able to use to store cheese. The bathrooms have fig products. While I wasn't a fan of the scent, it didn't linger and Crowne Plaza is not stingy about products. There is hand soap and body lotion next to the sink. Body wash, shampoo, and conditioner are in the shower. This hotel also has tissues (a rarity in Spanish hotels) and soft 2-ply toilet paper. Minor touches but they definitely elevate the experience. The towels smelled clean and there were glasses for use throughout the room. The only feedback was the staff wasn't very welcoming or helpful. We checked in late and the night receptionist seemed bothered to see us and didn't have any suggestions for where to eat. We later asked if there's a channel that has the Real Madrid football match and they had no idea. We checked out early in the morning, around 7am, and there was a wait when the receptionist prioritized check-ins but who checks in at 7am? He forgot to email the invoice and when I emailed for it, that took 2 tries and almost a week to get it.
voco Madrid Retiro, an IHG Hotel
4.5/5112 Reviews
We stayed at the Ayre Gran Hotel Colon for one night recently. We arrived quite early not expecting the room to be ready but hoping to be allowed to change somewhere because we had a lunchtime reservation. The man on reception checked us in and gave us a room without an issue so we could settle in and get changed comfortably. He also gave us a map and was nice and friendly. The room was a good size, clean and comfortable. The bathroom was a good size. There were two small complimentary bottles of water in the mini bar. The window cannot be opened unless you ask at reception which I don't like. However it was a big window which made the room nice and light and airy. Breakfast was way too expensive at 20 euros or 16 if booked in advance. We got breakfast for two people for half that price outside the hotel. There is a nice looking bar at the hotel and I believe they do food too. I would stay there again but would look out for cheaper advance booking prices.
Hotel Catalonia El Retiro
4.3/578 Reviews
Terminal2 is bus and bus is 2 stops from Engles. Walk to line 1 for one minute and line 6 for 6 minutes. Line 6 can be changed to line 8 to the airport. There is Dia opposite the hotel, a little further and there is 24h Carrefour
Ibis Budget Madrid Calle 30
3.5/548 Reviews
The room is small and the lighting is not enough! Wins in the location near the station ☺️ There is also a large supermarket nearby, you can buy food back to the hotel to eat 😋 Hotel service desk isolation, there is a seat for the tenant to use. There is a small garden where you can smoke.

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