Crown Beach Resort & Spa

This resort fitted my purpose well. Love this adults only resort and location just right on the beach. Each villa is stand alone with your own entrance & patio area which is what I like. You are not attached with other rooms or share space. Facilities inside the room just same as the pictures. Good value & room price, includes breakfast. Overall, a clean & tidy complex, friendly staff, good size swimming pool. I definitely will choose Crown beach resort again.

Avoid at all costs. Unfortunately, the photos on the website are clearly from when the place was built, and not recent. The entire resort is run down, and and in need of a massive makeover. We were in a poolside villa, great location, but the villa was dirty and out dated... power sockets hanging out of the wall, heat pump dripping dirty water, unclean cutlery the list goes on... then the water wouldn't work (on multiple occasions). When we questioned the maintenance staff we were eventually told the pumps couldn't cope when the resort was at full capacity and to shower at another time. We asked for another room but were told they were full and didn't offer us any other compensation. We could never speak directly with the manager as they were always unavailable. The staff seemed very unhappy and at times were rude. The buffet breakfast was basic, and had birds jumping all over it which was off putting. There was no internet. We left after 2/6 days and paid to stay somewhere else.

I have been patient hoping to have some answers from the crown but no repsonse...so here it is . A friend and I booked here for a 5 night holiday ex nz . On arrival our poolside suite (although in a great location ) was severely run down and in need of maintenence and a deep clean . Couches were stained with what not , the bin was broken , powersockets were falling out of the wall .The shower dribbled and was unusable. Multiple polite requests to the reception to get itthe shower repaired was unanswered . Conclusion was the pumps couldn't handle the amount of rooms and we should shower in non busy hours. Even that was hit and miss with no hot water . The request to be moved was declined as the other room had the same issues with water. Obviously they were aware and rented the rooms anyway .The heat pump was in dyer need of servicing with dirty water dripping from it so we chose to not use it . Bathroom floor appeared to have never been mopped. The beach was littered with smashed glass. Holidayers collected alot of it and handed it to staff members... the breakfast was average . Sometimes made us uneasy eating it while seeing birds flying and landing on the food with little attempts made by staff to stop this. The pool is also in need of maintenance etc We requested an early check out and refund for the reminder days as we were willing to fork out more money to stay else where but was declined. with no assistance from management we called our travel agent with photos after 2 nights . They moved us to the sunset resort down the road. What a difference!! Clean well maintained rooms beautiful views. Staff were a pleasure to be around . Our travel agents are in contact with management of crown (although staff were polite and helped where they could, the manager always seemed to be unavailable) such a shame the photos online looked great but we were deceived. Also if you don't like early mornings don't stay here leaf blower at 7am and roosters crowing from about 5am onwards outside your window .also only 2 channels on the TV. Again outdated , with bunny ear antenna .Parliament nz or a fuzzy unclear picture of their local channel. Coffee cups were not cleaned from last visitors. There were Ants in the jug . Ant nest also gaining force in the bathroom wall (wall also appeared to be leaning over and light force it would've fallen) see photos . Please reconsider your options and don't be disappointed and lose out on $ like we did.

We had an enjoyable stay here . Our villa had its own pool which was great for cooling off. Always clean . Room was serviced when requested. Transfers worked well . Reception was very welcoming on arrival & helpful during stay. Had no problems with wi-fi. The resort is getting quite tired. Needs a good make over. There are unfinished projects like outside reception leading to main pool which appear to have been like this for a long while, not a good look. Also above breakfast food the soffit is rotten and falling apart. If you use the local bus for transport be aware that the bus stop outside resort is a tip. Shops across road are handy. Car & scooter hire are within walking distance of resort. If the maintenance is not addressed then we think the rates should be lowered.

Staff are amazing all over the resort so lovely to deal with nothing was a problem. The property however is very tired although they are still charging full price. Food is not good. Breakfast swaps a few dishes but day by day just about the same. Really not good for a resort charging $1000 for the night. Don’t eat here. Roast night is nothing roast so not worth the money.

The whole resort was very run down. The photos on the internet are very old ,not what was offered. The staff were wonderful and caring could not do enough for us. They needed more help in restaurant on theme nights. Unfortunately no entertainment at night.

We didn’t stay but came for dinner at Oceans Restaurant one night. The reception team were amazingly friendly and helpful to our toddler who arrived upset. They cheered him up with fruit and friendliness and when we left they were genuinely interested in his well-being, remembered his name and saw him off with a smile. Overall they went above and beyond to accomodate us. The Sunday roast dinner was good value by Raro resort standards but don’t expect a full variety buffet with zillions of options. Still the beef chicken and lamb very very nice, though the dessert options were limited and ran out. A very pleasant night out in Rarotonga.

Have stayed before - property is in need of a little TLC looking a bit tired - housekeeping not the best - reception ladies were lovely & always helpful

Our room was five star beautiful room clean wonderful ocean view oceanfront...overall condition of the outside of the property is very poor hardscape needs a lot of work landscaping is marginal bar and bar help are very poor condition garbage cans exposed to the path leading to the most expensive villa on property??limited food choices and limited quality of food is poor...property has a potential to be a five-star property and it is not living up to its potential would not recommend it until significant changes are madeday make some changes