Red Roof Inn Cleveland Airport - Middleburg Heights Reviews

I like this hotel it's really nice they have refrigerator and microwave and they are friendly staffed I'm glad I stayed here

It is a relatively economical motel with good service and old things. It is close to the airport. I stayed for one night temporarily. In the past, I said that the fee I booked on Ctrip did not arrive, so I swiped my card again. There are big potholes on both sides of the road. I didn't pay attention when I drove there at night, and hit the road once.

What is there to say i needed to change my arrival date by 1 day and can't get ahold of anyone. I've tried since 1/6/24 Multiple times a day. Now i have no room to go to for my flight that was postponed by a day.

Simone and Sean. Was really nice and made sure my stay was comfortable, they always polite and speaks when you enter.

Ntg was good manager was give bad services and don’t answer your question. When I ask for two keys she made faces .

It was overall a great experience. Our only problem was noise level. There was a big gap under door and you could everything in hallway as well as in the room next door.

The location was fine. The room could’ve been a lot cleaner- in particular the bathroom.

The management staff and front deck associated were very quick and polite when checking in and out

In my first night, i was put into 3 rooms because each was dirty. Tv remote was filthy and had no batteries, desktop had a sticky substance all over it along with the hardwood floor. Didn't get a shower because the bathtub looked like it hadn't seen a good cleaning for a few years.

The first thing walking in the room my kids and I noticed the stains on the bed sheets. The towels also had stains. I went down and requested bed sheets be changed. The clerk called housekeeping and told them my request. The lady from housekeeping knocked on our room door and came in. She said “I’m sorry but all of our sheets look that way so it’ll be the same result.” That is unacceptable!! My son and I went to the store and purchased 2 sets of bed sheets and took them to a friends home and washed them and brought them back to hotel room and placed on beds. This is the first time I’ve gone to this extreme. Never again will I ever stay at a Red Roof Inn!!!!!!!!!!

Clean enough. Dtd not spend too much time there because I had to catch a plane at 6:30am. The beds could be a little bigger. Good enough for a 12 hour stay. People were nice at the desk.

Good value for the price. Room was clean, even though a bit worn. It didn’t smell badly. Front desk staff was nice, but needs to learn discretion with guest information and not announcing for safety reasons.

We found sheets and mattress stained with blood. We asked for them to be changed, but there was no housekeeping. We had to change them ourselves! The rug were filthy too. I won’t be staying in any Red Roof again. I had been to another one in NJ, and that was acceptable.

This motel seems to cater to the homeless, who I’m sure don’t pay to be there. I have absolutely no problem with that. If Red Roof wants to do this for homeless, that’s awesome, but because of that , there’s no customer service. I asked for towels twice. Gave them all day to deliver, and never got them. Was there 4 nights, room never touched. Not even kleenex provided. Nothing really provided. Not even tea bags. Cigarette holes in sheets. I could go on, but what’s the point. I’d be wasting my time because you don’t really care. Not that it hurts you, but I’ll never stay at Red Roof again. Not because of the homeless, but the lack of service once you check in. I asked if we could check out an hour late, and the answer was a quick “ no ma’am”, then at 11:10, they’re knocking at the door to make sure you’re leaving. We were just taking our suitcases out. How would one hour hurt them??