Best Four Star Hotels in Monterrey

Very nice hotel with good breakfast and nice personal. It’s better to choose the breakfast with all, the price difference is quite small. If you are going with your car, you can park inside, they have a private free parking. Good location in Monterrey. The room is big and clean, also the bathroom.

Had a great time in Monterrey and the Sheraton was a perfect location. The room was spotless and the staff was attentive. My flight to Monterrey was delayed until the next day and I was able to reach the hotel by email and they had no issue adjusting my reservation. They even gave me excellent location tips for my 10 mile run. I would definitely stay again.

The hotel staff is great . Very polite and helpful. Right from the time I got into the hotel cab from the airport to the time I was dropped back , had a smooth experience with the staff. Jessica ( reservations) , Augstin ( cab driver ) , Eduardo ( front desk - in the night shift ) , Jose ( shuttle driver ) were really hospitable and offered to help whenever needed. Location of the hotel is great with restaurants and malls close by .. it’s a lively place .. rooms were decent and liked the rooftop with the pool on it .

I was rushing to attend a wedding at the Hotel SAFI Metropolitan that is next, and despite the neighborhood, it was very difficult to find the salon, as it was necessary to pass a shopping center, to raise an elevator to floor 4, to get out to a parking station, and then walk to another lift that climbs up to floor 7. The phone didn't work to call the reception, which I had to report by phone several times, and after two hours they were to change the cellular batteries to the phone to work. The bathroom had several water leaks, and as the door of the bathroom was not closed well, the bathroom and the closet area were flooded.

I hesitated to write this review because it is such an amazing stay, I kind of want to be selfish and keep it a secret. Fiesta Americana Pabellon M is perfectly located, walking distance to many great restaurants and tourist attractions. It is an easy walk to Paseo Santa Lucia, Macroplaza, and the Metro terminal for transportation. The area seems very safe and is well lit. The hotel is modern, clean and luxurious. It is worth every penny. It has an incredible bar and restaurant with an amazing view of the city. You really can't beat it. The true reason I am writing this review is to congratulate the staff on providing your guests with an outstanding hospitality experience. There are two people that were extremely helpful and made our stay particularly enjoyable: Pamela from front desk and Mr. Alfredo, concierge services. I truly could not believe how great they treated us. They were courteous, respectful and very helpful. They went above and beyond in making sure that our stay was perfect and that everything went without a hitch. I even attempted to find the general manager to commend them. Unfortunately, I wasn't able to, but I hope that this review reaches management. People like Ms Pamela and Mr Alfredo are hard to find in hospitality now a days. Cherish them. They are the ones that will keep the guests coming back. They were wonderful! And quite honestly, everyone was! Thank you so much for a perfect stay. We will definitely be returning and recommending to many travelers.

Save your money and book a different hotel. This place was loud in the weekends. There’s a mall adjacent to the entrance that has restaurants on the patio that all had live bands playing until the late hours of the night. The hotel service was lacking. I asked for towels 3 times and never received any. My wife noticed dust, dirt and nail clippings on the floor in our room. The food for the breakfast buffet was not impressive. They don’t offer COVID tests, but they’ll call an outside company to come to your room. The front desk said it would be $60 per person and the nurses that admitted the tests said it was $80 per. I asked for a shuttle to the airport (they charged me 380 pesos = $18) and thought they’d send us in one of the shuttles they have parked outside the hotel. No, they just called an Uber to take us; I could’ve done that and saved myself $10.

This hotel really misses the mark. They're trying hard for a minimalist vibe, and I dig that. However, they cheaped out on the finishes and the (relatively new) hotel has not aged well. The floors, furnishings, and fixtures are worn: scuff marks on the floors and furniture, loose and cheap fixtures in the bathroom, toilets that flush intermittently, bad wifi throughout the hotel, A/C that turns you into a popsicle and doesn't adjust... I only had breakfast at the restaurant but it was mediocre. It's not at all what I expected from a hotel like this. It was your basic eggs, beans, fruit plate you'd get at somewhere like VIPs or Martin's, except not nearly as good. This hotel might be cool if you're here on vacation with your girlfriend, but who the hell comes to Monterrey for vacation with their girlfriend? I get the feeling that whoever was the money behind this hotel had a wife who had a friend that claimed to be a ”designer,” and that's who got the gig to design this place. But she was in over her head and completely failed. If you're going for the mega-mamon, I'm-From-San Pedro-And-My-Family-Is-Important vibe, you can't do it with Ikea furniture. In short, it just doesn't work, especially for the price. The only bright spot was the maid service. Even though they missed my room and didn't come by until 5:00 PM, it wasn't their fault and they were very friendly and efficient. No chance I'm staying here again.

Located in Monterrey, Courtyard Monterrey San Jeronimo/Valle is on the riverwalk, within a 5-minute drive of Galerias Monterrey and Doctors Hospital. This hotel is 3.8 mi (6.2 km) from Macroplaza and 4 mi (6.4 km) from Santa Lucia Riverwalk.Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 167 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Friendly staff. But as other has mention, the hotel need a renovation. -The worst thing in the hotel is the old carpet, it seems like its been there uncleaned for 20years. I did not want to touch the carpet without socks. Please just remove it or deep clean it regularly. -AC fan could only turn on on MAX speed or not at all, not possible to sleep with that loud thing on. -Furniture is pretty old and scuffed. In general hotel could do some good with a renovation -breakfast area was really hot, it was cooler just outside the breakfast area than inside. -Breakfast options is pretty limited, got pretty tired of the eggs real quick. -The gym is really small and limited, and some equipment was damaged when I was there, No free weights. -The location is pretty bad. It is in the outskirts of the city, you are limited to a very few restaurants in the area that you can walk too. +You have a Wallmart close by, that is a plus. +The TV in the room is large and you get free water +Free parking +It was pretty cheap One thing that really bothered me was a picture in google maps photo for this hotel with a supernice renovated room was shown, this was CLEARLY not from this hotel and I feelt a little bit scammed from that picture. Compare to other Marriott hotels I stayed at, this does not live up to the Marriott standard at all. I would rate this 2 out of 5. I would not return to this hotel.

Our stay was pleasant. We only had one problem when we arrived, because in the Trip.com advertisement, the room we booked included a minibar, microwave and dining room, but when we arrived at the room, it was very simple, without any of the three, they told us That is not included, they want us to pay extra for these services. In the end, they agreed to bring the minibar and microwave to the room without paying extra, and it is best to clearly indicate what is included when booking. The breakfast is not very rich, but overall we stayed very well.