Hotel Eden

When we arrived at the hotel we were quite pleased. The hotel seemed nice and the facilities also. We got our room keys and saw the room. It was nice but we thought it was smaller than what we booked but reception assured us that was our room. So either we got the wrong room or the qm sizing is wrongly advertised. Unfortunately there is no kettle in the room and if you ask you get told no. Also they have rules you’re not allowed your own drinks or any kind of food in the room as you have to buy theirs. Mini bar drinks and snacks pretty overpriced. I picked up the bathrobes from the bed and saw they were both ripped and had holes so when we went out I took them to reception and handed them in. The next morning we went to breakfast. Breakfast was good except for bread choices. There were no rolls, the croissants were filled with chocolate, there were no plain ones. The bread seemed stale and dry and when toasted went hard. That was a bit disappointing. So breakfast choices were that or cereal, omelet. We went out for the day and came back to a mess of a bed and nothing was cleaned but apparently the cleaner had been in to clean. I complained and got told they’ll inform the manager in the morning. That night we went to the restaurant in the hotel and got greeted by a waiter who made us feel less than welcome. The next day we went out and came back to the room not being cleaned again but when I complained I found out our complaint the day before had been ignored and not passed on and I was told I could see the manager the next morning. The shower head was broken too and flodded the whole bathroom every time we had a shower but nothing was done there neither nor was the ashtray emptied within our three day stay. I have a video of the broken shower head which I can’t upload here. Our room was not cleaned once in our three day stay. The next morning we went to breakfast an hour before it finished but the buffet was nearly empty and I was told it will not be refilled. I then went to reception to find out when I can see the manager and was told he’s away on a business trip. They refused to phone him and gave me his number and said I can phone myself. I phoned but he didn’t pick up. So I messaged him and at first he was nice and understanding but then suddenly and quickly turned unfriendly and accused me of lying even though I have photos to prove it. Some staff is nice but reception staff very unprofessional and housekeeping useless. Staff speaks no German but do speak English. None are fluent in English as it says on the hotel description therefore it’s hard to complain as they misunderstand things. Definitely not a 4* Hotel Facilities nice but service not good at all. Not worth the money you pay!

This is an excellent hotel in Mostar. It's highly functional and has everything you'd expect from a good hotel anywhere in the world. It might not have the quaint charm of a smaller Bosnian property but everything works and it's super comfortable. Staff were fluent in multiple languages and the breakfast was good. The room was quite spacious. Two things to note: Google Maps - and addressing in general - is a little bit patchy in Mostar; if driving yourself there it may pay to prepare by researching first. You need to turn off the main road a good couple of hundred metres before the hotel. Also be aware the hotel is at the top of a steep hill. The carpark is on that hill; you may need to walk suitcases etc up it.

Amazing rooms, location and staff - Thank you! We visited Mostar from the UK on Thursday 14th December. Triple room, number 115 was amazing for 3 x adults… Staff was really nice, breakfast included and we had the bonus of a swimming pool… For the tourists, it was a 6 minute walk to the famous old bridge… Cracking place and nice people - thank you all

We chose this hotel for its spa facilities, but none of those were available. The sauna and steam room are not switched on and staff claim they are broken, and when enquiring about the beauty salon we were told ‘We don’t have that”, while standing in the middle of a beauty salon with all the relevant equipment. It’s just not in use. In the bedroom there was a book of rules similar to what would be found in a backpackers hostel. Most of the lamps in the room had no lightbulbs. The curtains fell down on our first night, leaving the daylight streaming in at dawn. There was no kettle in the room, and when we asked for one we were told no. Much of the equipment in the gym was broken. This 2 star hotel should not be claiming to be 4 star. A disappointment for our honeymoon.

Eden Hotel was beautiful. The room that we had was spacious and it had an amazing terrace that overlooked the city. The staff was very friendly and the room was clean. Included parking was very convenient.

The rooms at this hotel were very nice and modern. The beds were very comfortable and I have to say we had the best night sleep in the two weeks we had been traveling around the area! We also had an amazing view of the city and the staff was very kind and helpful. One thing to note is that the entrance to the hotel was complicated. Our GPS didn't give great directions of the area and we ended up circling behind the hotel through very narrow, steep streets. And while the hotel is not far from Stari Most, the path there wasn't very well lit or we might have walked there in the evening. Also, when we checked out we learned that there was a mini bar we could have used. Look for it as it is well hidden!