SpringHill Suites New Orleans Downtown/Canal Street

Best experience at a hotel l ever had . Rooms were super clean and tidy. We had a nice view of canal street. I fell in love with the rooftop. It was absolutely beautiful, I stayed hanging on the rooftop more than I was in my room. The staff were friendly, very helpful and funny lol. Will definitely be booking with them again...

We were pleased with the modern appeal of our room. Great amount of space for my family, A/C was central, not window unit. Television/streaming was a great feature! Great location in the French Quarter where we walked to everything that we needed. We used the parking lot directly across the side street from the hotel for $20 for 24 hours. They do offer valet and another option for parking. However, we got there before our check-in time and wanted to get moving around, we went ahead and parked there. I wish there was an earlier check-in time. It was 4-6 pm.

Cost- It is not until after booking this non-refundable hotel that you are told there is a £50per night per room fee. This is payable on arrival at the hotel. For us this meant £700! On checkout they tried to charge us £50 for the free internet! Staff- Most people in New Orleans are very friendly and the staff here are for the most part very friendly. However this should not be confused with efficient. The reception and cleaning staff smile a lot, but things do not get done. Housekeeping- This is done every other day so in our 7 day stay they came 3 times. This is not what you would expect from a hotel in this price bracket. When they do come they make the bed and change the towels (if they remember) nothing else. This meant the floor wasn't swept the sides weren't wiped and the bins were emptied if they were full or you asked. Again unacceptable at this level. Food- The food is terrible. There is no other way to describe it. On the first morning a guest had to stop a staff member from filling the fridge with out of date yoghurts. The plates are polystyrene and the cutlery is plastic, there is no seating so you need to sit in the lobby. Most guests collect the food and take it to their rooms. The food on the plane was far superior to this. The choice is very limited. Everything, apart from the scrambled egg and sausage, is in a packet. Location- derelict hotel to right, public parking lot to right. Homeless tent village 100 yards with overpass above it.

We stayed one night while passing though NO. Had a lot of fun. The street is busy, to be expected. We had 5 people in a family suite. We all had plenty of room. All staff I interacted with were very nice. We enjoyed the rooftop lookout and bar. My kids loved the gym after being cooped up in the car for 9 hours. Would love to come back kid free 😈

Very nice hotel. Short walk 10-15 min walk to bourbon st. Favorite part about this hotel is the rooftop bar. We had a wonderful bartender and views were great!

Overall very good. The room was quite dark. May need to change the bulbs to LED, especially in the bathroom.

Check in just one person to handle everything even parking arrangements. Bathroom door broken upon arrival no one to fix. Hard beds, no space to eat in the morning breakfast.

We were passing through and stayed one night. The hotel stay was great. Unfortunately, it’s downtown N.O. and there are a lot of people out wondering around and trying to access the hotel’s lobby. The staff did a great job of handling it. We would stay again.

The property inside looks nice and clean. However, the surrounding area was full of police, and homeless and did not feel safe. We arrived during the night and even the front door to the hotel was locked and required a key or to be buzzed in. The room was spacious. However, the next morning after leaving the hotel we found bed bugs in our clothing. We called the property and they would call back and never did so.