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5 star

Times Square Edition New York
4.4/584 Reviews

Times Square Edition New York

Times Square New York|0.2km from The Who's TOMMY
The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

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Business travel

Holiday Inn Express New York City Chelsea, an IHG Hotel
3.9/5107 Reviews

Holiday Inn Express New York City Chelsea, an IHG Hotel

Chelsea New York|1.3km from The Who's TOMMY
Must talk about it. Hotel location, service and hygiene, not to mention, anyway, generally pass. The breakfast was really good, things were basically the same every day, and I was tired for six days. By the way, breakfast is free to eat, no matter your room rate includes breakfast, just go down to the first floor to eat, no one cares, no breakfast coupons. What I want to say this time is that the hotel's checkout will not be refunded if you charge more! It was a very irresponsible and unreasonable hotel. Later, under the coordination of Ctrip, a part was returned, and Ctrip helped me to pay the rest. Thanks for Ctrip's support! The hotel received $ 162.76, but in the end it charged me $ 413.41, more than $ 250! The pre-authorization at check-in was only $ 187.76, and the front desk had no objection to the pre-authorization account at check-out. The remaining part was charged without my knowledge after leaving. What is the difference between stealing and stealing? And they are all received by mistake, and some fees are repeatedly collected. Later, with the help and coordination of Ctrip, the hotel promised to refund some of the fees that were repeatedly charged, and the overcharge of the front desk staff caused by their own mistakes was 125 dollars, and it was not refundable! Totally rogue behavior! In the end, Ctrip advanced the 125 US dollars equivalent to RMB and returned it to me. Thanks again for Ctrip's support! Once again, please pay attention to the hotel bill when you check out, including after leaving. Here's the thing. When I checked in, a man at the front desk (later known as Richard) told me that if the twin room was a total of $ 25, I changed the twin bed. Credit card pre-authorization at check-in

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Breakfast

W New York - Times Square
3.8/5124 Reviews

W New York - Times Square

Times Square New York|0.15km from The Who's TOMMY
Great location for a person seeking the heart of Times Square. There are various levels of rooms so don’t be offended if you don’t book a city view and then get a window with a view of a building. The entrance was decent, yet for a W hotel, I never saw a doorman on site. We never had staff assist us with our bags either. The initial impression after the primary door is decent. They turned it into an sort of underwater experience. With this being said the four nights we stayed there I also never once saw a security guard as you first enter leaving a bit of safety concerns up for grabs. From there you have to catch an elevator up to the main lobby which is nicely decorated. Upon checking in don’t expect to be greeted with a smile (even if you have rank as a bonvoy member). Just get your key and go. As for the room the overall appearance is dependent upon the level of room you choose, so to be impartial I won’t give my opinion on the rooms. I will though, continue to comment on the lackluster service as that aspect should be stellar across the board. Upon asking for recommendations for the city we were handed a crumbled, partially torn paper with a generous number of locations, no additional information was provided by the staff. The night before checking out I found myself in need of a razor. I called guest services and they advised they’d be able to provide one. 40 minutes had passed and still no razor. After burning much time just waiting, I decided it would probably be faster for me to walk to CVS buy one and come back (which it was). Again, I mention the location is prime Times Square making every item the hotel forgets to bring you, easily found and easily accessible by foot. The cocktails at the “Living Room” bar are horrible. They range from $20-25 per cocktail and if you light a cigarette near it, you’ll probably catch on fire from the amount of unshaken liquor in the glass. A heavy pour isn’t always a good pour especially when you’re looking to actually be able to walk the city. We have the living room bar 3 tries before deciding to just have our first set of cocktails outside of the establishment. A benefit is that the W gives you $25 to spend at the bar daily with your $25 resort fee. For the first time in my life free wasn’t actually better. I really would love a call from someone at the establishment as I am certain the experiences my wife and I dealt with are not the “norm”. Overall, do not recommend. I would recommend The NY Marriott Marquis.
Paramount Hotel NYC
3.6/5126 Reviews

Paramount Hotel NYC

Times Square New York|0.19km from The Who's TOMMY
I booked this hotel because it was one of the only hotels that had two double beds & didn’t cost a fortune. We travelled from jfk airport on the subway. We got off at 50th street station and it was only a 10 minute walk to the hotel. CHECK IN -The check in was VERY slow. We waited over an hour in a huge queue with only 2 & sometimes 3 staff checking people in. We were charged $40 per night resort fee! Which is basically free money for the hotel. I’ve no idea why they just don’t add this on to the price of the room, so people are clear on the full price. If you are staying for more than one night this can be very costly. Nearly all New York hotels do this. ROOM - our room was small with just two queen sized beds, a tv and very small cheap desk. Our room over looked the back of some Times Square signs, not the best view. But we were only intending on sleeping in our room so it was ok. I thought being next to the lift it would be loud, but we never heard a thing. There was a steamer to iron clothes and also a hair dryer in the room. No tea/coffee though. LOCATION- the location was perfect for us, close to the subway station. If you walk out of the hotel and turn left down the street you will come to Times Square at the end. There are Broadway theatres and restaurants all along the hotels street. It is literally in the middle of everything, the location is ideal. OVERALL- we loved the location of this place, the price was reasonable for New York prices and the room was small but ok. Definitely nothing luxurious, but adequate. The check in is definitely something that needs sorting out, it’s far too long a process. You can leave bags here for $2 each, which was great. I’d stay here again if the price was good and check in was better. Our roo

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Explore Guest Reviews of Hotels in New York

Searching for hotels near The Who's TOMMY? Compare room rates and reviews to find your ideal stay.
The Westin New York at Times Square
4.1/573 Reviews
Times Square
I can’t rate this hotel higher. The views were breathtaking. The location is very simple! Making transit/travel a breeze! We checked in early, the wonderful woman at the front desk gave our son a little gift bag and we headed up to our room! Super easy check in. We loved every second of our stay here and we can’t wait to go back!!!
W New York - Times Square
3.8/5124 Reviews
Times Square
Great location for a person seeking the heart of Times Square. There are various levels of rooms so don’t be offended if you don’t book a city view and then get a window with a view of a building. The entrance was decent, yet for a W hotel, I never saw a doorman on site. We never had staff assist us with our bags either. The initial impression after the primary door is decent. They turned it into an sort of underwater experience. With this being said the four nights we stayed there I also never once saw a security guard as you first enter leaving a bit of safety concerns up for grabs. From there you have to catch an elevator up to the main lobby which is nicely decorated. Upon checking in don’t expect to be greeted with a smile (even if you have rank as a bonvoy member). Just get your key and go. As for the room the overall appearance is dependent upon the level of room you choose, so to be impartial I won’t give my opinion on the rooms. I will though, continue to comment on the lackluster service as that aspect should be stellar across the board. Upon asking for recommendations for the city we were handed a crumbled, partially torn paper with a generous number of locations, no additional information was provided by the staff. The night before checking out I found myself in need of a razor. I called guest services and they advised they’d be able to provide one. 40 minutes had passed and still no razor. After burning much time just waiting, I decided it would probably be faster for me to walk to CVS buy one and come back (which it was). Again, I mention the location is prime Times Square making every item the hotel forgets to bring you, easily found and easily accessible by foot. The cocktails at the “Living Room” bar are horrible. They range from $20-25 per cocktail and if you light a cigarette near it, you’ll probably catch on fire from the amount of unshaken liquor in the glass. A heavy pour isn’t always a good pour especially when you’re looking to actually be able to walk the city. We have the living room bar 3 tries before deciding to just have our first set of cocktails outside of the establishment. A benefit is that the W gives you $25 to spend at the bar daily with your $25 resort fee. For the first time in my life free wasn’t actually better. I really would love a call from someone at the establishment as I am certain the experiences my wife and I dealt with are not the “norm”. Overall, do not recommend. I would recommend The NY Marriott Marquis.
New York Marriott Marquis
4.3/5171 Reviews
Times Square
First, I'd like to thank Daniel, Efren, Omar, and the entire staff for their excellent service. They made this trip truly enjoyable and demonstrated why one should choose to stay at the CDMX above all other options. The hotel is beautiful and a truly luxurious experience. Furthermore, this hotel is in the middle of everything. It's very easy to walk to nearly every tourist destination and it's right on the hop on/hop off bus route. I would highly recommend for you trip to CDMX.
Millennium Hotel Broadway Times Square
3.8/5122 Reviews
Times Square
The hotel is excellent, clean, beautiful, facing Times Square, the only thing missing is a minibar in the rooms.
Tempo by Hilton Times Square
4.4/5124 Reviews
Times Square
Excellent hotel next overlooking Times Square. Reception on 11th floor. Newely refurbished hotel, so all looked new and fresh. All staff are very friendly and helpful. Room good size with lovely walk-in shower in separate bathroom. Nespresso machine in room, also fridge and large TV. Ample USB-A sockets as well as a wireless charging pad in the room, which was great. Large picture window overlooking Times Square (we were on 29th floor). Didn't eat in hotel as loads of options nearby, but reasonable menus and dining area with bar.
Hyatt Centric Times Square New York
4.3/5113 Reviews
Times Square
This is a well appointed hotel, 1 minute walk from Time Square. Great location for local attractions, but also for getting to see the main attractions of Manhattan. As we were staying for 7 nights we upgraded our room and had plenty of space on the 43rd floor. Beds were very comfortable and the whole room clean and pretty well appointed. Hotel also has one of the highest roof-top bars in New York!!

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