Hotels near Triangle Park in Niles

We chose this hotel because of its proximity to an event we were attending and the availability of a two queen room with sofa sleeper which is hard to find to accommodate a family of 5. We were grateful to only be spending one night here. When we stepped off the elevator on our floor, we were overwhelmed by the smell of **** and the noise coming from room 315. Groups of people sitting in the hallways outside of their rooms and couples arguing… we weren’t sure what we might encounter but the night ended up being uneventful, thank goodness. While the sheets looked clean and the bedding was comfortable, the room was dirty. Sticky tile floors and a large wet spot on the carpet. Ramen noodles still on a wall??? Tortilla chips on the windowsill. Not even sure how that happens. Better housekeeping is a must for sure! Not enough towels even though our booking was for 5. Breakfast was okay and the staff was friendly. Another positive- it’s right across from the police station so that made us feel like our car might be a little safer in the unsecured lot.

The service was good. I had trouble at check in with the credit cards and the staff was helpful. The room was clean and the bed was comfortable. The only problem was the phone was broken and wouldn't shut up...so I unplugged it and notified the front desk. Check out was simple also and the shuttle to and from the airport was useful. Pick up is at the Terminal 2 shuttle area and you take the team there. If you have a very early flight the shuttle might be an iffy choice. I also ate at the restaurant which was delicious and the service was good.

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

The greatest difficulty was checking in, as the kitchen cupboard was bare. There was no clerk, simply a note with incorrect spelling, which I deciphered and called a clerk from the Holiday Inn Express. He was helpful and explained that the hotel I was at was no longer employed there. The room was fine, but wrestling luggage up the stairs required the strength of Hercules. I managed. There was also no one there the next day, but Geraldine from the next hotel proved very helpful. I even asked her to assist me with dropping off a package at the post office, which hopefully she accomplished. The hotel was absolutely fine, but the service could certainly have been better.

1 star is generous, unfortunatley it won't let me give 0. WORST HOTEL EVER, DO NOT BOOK!! Often I see reviews like this and think 'it can't be that bad, it's just a bed to sleep in'.. trust me, it can. Awful from start to finish. RUDE horrible reception staff (female, won't mention name but rhymes with Sia) from check in, non-smoking room STANK of smoke and a musty stale smell. Aeroplanes going overhead every 30 secs (not their fault but impossible to sleep). People smoking ****/arguing outside your door. We asked to move rooms and were told we exceeded the 15min reporting time (this is not stated anywhere and was a blatant lie and how ridiculous that they expect you to get back to reception within 15 mins - we were debating whether we could put up with it but also frantically trying to find somewhere local for dinner before everywhere shut within the hour as we arrived in the vening). Receptionist refused us to move rooms as said they had none available, yet loads on booking.com. Told us to speak to manager and was our own fault for not researching the hotel better (how they could blame us I don't know).. then gave us a fake email and a phone number for reception where manager was not even on shift and it just went back to the miserable girl. Then told us we could move rooms (despite saying they had no spare rooms) only to put us in another smelly one, then finally gave us a better smelling room as a last resort as they refused to refund us (which is just awful) yet there were black hairs all in the bed and we had to sleep fully clothed on top of the sheets and felt sooo dirty and gross!!! We beared two nights there as everything else cost $400+ but I was willing to pay any amount of money to avoid it if they hadn't found us a room that smelt remotely acceptable (which she had clearly just ran around with antibac spray). Please please please do not give these people your money or custom, they are rude, obnoxious, have the worst customer service and I would rather have slept in a dog kennel, outside, in the rain.

This was our first time here at a Renaissance Hotel and oh my we were taken back on how nice this place is. It’s a hidden place and I never knew this was around the area. Hershey at the front desk was the nicest employee that greeted and checked us in. She really made us feel welcome and took care of us. Hershey went above and beyond for us and we really appreciate her hard work and welcoming us with open arms. Hershey really had made us feel special guests the moment we checked in! We will definitely will be coming back here in the future! A great place for a home away from home.

This hotel was super clean, really comfortable bed very secure. The lady that check me in was very professional and attentive. The washroom tub was really clean, that’s a plus.I really enjoyed my stay I do plan to come back soon. Thank you

My 2 friends and I chose this hotel due to its proximity to Oak Park. We wanted a suite with a living area with a sofa bed separate from the bed room. Unfortunately when I pulled out the sofa bed for the first night, I realized the mattress wasn't very comfortable. We were tired and I decided to deal with it. I received a text Saturday morning inquiring about our stay. I texted back that the mattress was not very comfortable on the sofa bed and asked if it could be replaced. I quickly received a text back that said unfortunately they didn't have any new mattresses, but would bring me a second mattress to put on top of the first one. That made the bed much more comfortable the 2nd night. While this hotel needs new sofa bed mattresses, they responded to me quickly and honestly and did what they could to improve the situation. The price we paid for 3 people for 2 nights was very reasonable. There was a hot breakfast both mornings that met our needs. We had dinner on Friday night at the attached Uno Pizzeria. The food was very good and the waiter couldn't have been nicer. We had enough food left over for dinner Saturday night after a late lunch. The room had a microwave and refrigerator. All of us were pleased with our accommodations and would return.

This is a fairly typical Hampton Inn, but very near O’Hare with shuttle service to / from the airport. Pictures of the front, entrance lobby, eating and bar areas, swimming pool, and fitness center are attached. There are also many restaurants nearby within easy walking distance, we went to Moretti’s across the street that was very good. We had a two queen bed room, #320, that was very nice (picture of bedroom, bathroom, and view out the window are attached). I found the instructions on how to use their “business center” - not really a business center , just a printer with difficult to follow instructions about emailing to get a code, then using a web browser to find the printer too much for me to grasp. So instead I asked one of the lovely young ladies at the front desk for help, Karla Ramirez was a big help and offered to print my boarding passes for me if I emailed them to her. When I came back down about 30 minutes later shw had them waiting for me. That’s the type of customer service this hotel should be rewarding. Thank you Karla!!!

Overall not bad