The room I booked was a deluxe king-size bed room with two breakfasts and two adult hot spring hall tickets. Because I was traveling with a child, I called the hotel before checking in to ask how much the child's breakfast and hot spring hall tickets would cost. The hotel replied that I could apply for hot spring tickets and breakfast for my child. As a result, after arriving at the hotel, the front desk replied that I could not apply for it. What hot spring is a cooperation? The hotel breakfast is charged for children. The cost of children is not much, but the experience is very bad. If you can't apply, don't promise it when booking, so that customers can calculate whether it is suitable for booking based on the room rate and other expenses. The room rate is more than 500, and such service is a bit disappointing. Other aspects are very good, the service of the hot spring hall is good, the snacks sent when leaving the store and the toiletries set sent to the children when checking in are very considerate. I hope the hotel will improve the existing problems and better improve the service quality.
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