Le Terrazze Sul Lago Hotel & Residence

I was very upset how dirty our room was. Hair everywhere, lot of dust… Second very disappointing thing was cold pool. It is August and even in a hot day you cannot jump in.

We are a family of 5 (kids 4,7, 12) and had a fantastic 10 day stay at the hotel. The rooms were as expected, and the beds are comfortable. We were really happy about the breakfast as well. 5 minutes walk to the lake and a handfull of restaurants in the area. Free fenced parking right outside the hotel. The pools are clean, and not crowded at all. Do not expect everything to be spotless and perfect, but you will get outstanding service from the staff. From the hotel manager who greated us when we arrived, to the restaurant manager, receptionists, waiters and cleaners. They all did everything they could, to make our stay as good as possible. We would definetely come back! Grazie mille!

HOTEL E RESIDENCE SONO ILTOP appartamenti puliti ,servizio ottimo, cordialità e professionalità del personale, ci torneremo sicuro ...un saluto a tutto lo staff che c'ha accolto, sci siamo sentiti a casa grazie e a la prossima

Cleaning and changing towels only once a week. There are many spiders and ants in the room... You need to take out the garbage by yourself. You need to ask for shampoo and toilet paper every day, in the morning, because in the evening no one would help you. The wifi is very weak.

We were greeted very well by one of the receptionists. She showed me around the property, suggested restaurants nearby, helped with the boat ferry, and suggested places to park in neighboring areas. Our apartment had a leak in the air conditioning, so we were greeted by a bucket and hose from the ceiling upon entry. The bedspreads had so much dirt, dust, and bugs on it, that I should have asked for a different room. I ended up killing at least 5 flies that were in our bathroom. I liked the floorplan; kitchen/living area, bedroom with a double bed, bathroom/shower, and bedroom with bunk beds. However, the light switches were so confusing in the flat that we couldn't figure out which one turned on which light. The information in the rooms about the gate codes was wrong and should have been updated. There was other information on there that was incorrect, too. They do offer a wakeup service and they were very punctual. The pools and landscaping was beautiful. Parking in the lot was weird as there was no order to the numbered spots in the parking lot. Accessing the WiFi and trash areas was easy. The breakfast buffet was nice, but the tall, bald man (owner or manager, perhaps) never smiled, rolled his eyes at my inquiries, yelled at my older son when he got up to use the restroom in the restaurant. When we checked out, there was a different woman at the desk. She did not tell me what needed to be done when I said I was checking out; she just took my keys without asking for the tax

Nice place