Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jan 20, 2026
Zaipiaone
Here's a review/guide:
1. Honestly, the location is quite remote. The last bus from Chitose Station is at 4 PM. If you're coming from central Sapporo, you'd probably need to leave by 2 PM. I left at 3:30 PM and missed it, ending up paying 14,000 JPY for an Uber.
2. The service, however, was excellent. Upon arrival, they inform you of dinner times, and for breakfast, you can choose between 7 AM or 9 AM.
3. There's also a 9:30 AM shuttle bus to the airport for 1,300 JPY, but it's annoying that they only accept cash. So, I took the free 11 AM shuttle that dropped me off at Chitose train station instead.
4. You can see a picture of the dinner menu (Photo 1). Breakfast is similar to dinner, just without sashimi and with tofu instead.
5. They mentioned a beautiful sunset, but I didn't get to see it. It's probably best to arrive early.
6. There's a pretty lake nearby. I took a quick look in the morning, and I personally think it would make for great photos, especially if paired with the sunset the hotel mentioned.
7. The onsen (hot spring) is private. I didn't try any others, so I can't comment on them.
8. There really are deer nearby! I saw them twice when they drove me to the station in the morning, but unfortunately, the car was too fast for me to get a picture.
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Price per night from:US$135
Posted on Jan 30, 2026|Standard King Room
Guest UserThe hotel management is really poor. The public hot spring always has a sticky film on top, and there were foreign objects in the large pool where people lie down, almost cutting my skin. The worst part is that these things can't be removed. The day after soaking, my feet were incredibly itchy, probably due to a fungal infection. People with tattoos and whatnot were also soaking, and no one seemed to care. At 9 AM, staff members were walking around the hot spring area in outdoor snow boots, which was absolutely disgusting. And the funniest thing is, you have to take off your shoes when entering this hotel, and you're not allowed to wear slippers inside the entire hotel. I won't even mention the insufficient floor heating; walk around in socks for a bit, and white socks turn grey. Luggage can be wheeled through freely, so just imagine how dirty it must be. The dinner buffet was mediocre. I ordered a glass of red wine and had a headache all day afterward. The breakfast buffet the next day, however, was decent. I probably won't go back and hope they seriously improve their management. Don't tarnish the Tsuruga brand.
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Price per night from:US$336
Posted on May 22, 2026
Guest UserThe Good:
- Room is big (enough for 3 person).
- Toilet & Bathroom are Separated.
- Have Stove, Microwave oven, utensils, etc.
- Easy to rent car as there are many car rental shops nearby.
- only 1 station from airport.
The Bad:
- No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear.
- The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door.
- There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping.
- No shops nearby that can buy food.
The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone.
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Price per night from:US$115
Posted on Jul 14, 2025
RubyG
2 stations away from Chitose airport. The great thing about this hotel is it’s unlimited drinks offering a variety of soups, coffee and others. Love its convenience also. Thank you to the friendly staff.
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Price per night from:US$73
Posted on Jan 17, 2026
Jenny.liu
Checked in on January 16, 2026: Twin room (for three people)
Upgraded to a corner room with Japanese tatami mats – very spacious! 💕 There are separate men's and women's baths on the rooftop. The women's bath requires a key to enter. There are only two shower areas, so it can get crowded if there are many people, but the water temperature is nice and warm!
Free washing machines are available on the 3rd floor. Bring your own laundry detergent or buy it at the counter.
Dryers are ¥100 for 30 minutes.
Buffet breakfast is available on the 2nd floor from 6:30 AM to 9:00 AM, with the last entry time at 8:30 AM – a pretty good selection!
It's a fairly traditional inn, but it has been renovated.
There's a lobby on the 1st floor with free coffee and hot water. There's also a free shuttle bus to New Chitose Airport!
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Price per night from:US$87
Posted on Feb 24, 2026
Guest User
About or less than 10 minutes walking distance from JR station. The hotel also nearby Aeon which less than 10 minutes walking distance. It's a quiet place. The hotel with onsen and shuttle bus to airport service. The shuttle bus service must be booked once you confirm the hotel booking because it is just a 8 persons van which will be running out fast. The breakfast is normal with Japanese and Western style. The toilet is a bit small but the room consider spaces for 2 guests with 2 big baggage. The hotel straightly check in time is 3pm. All guests are waiting in the lobby until 3pm to get the room key.
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Price per night from:US$60
Posted on Jun 16, 2025|Dormitory Room
Guest UserNo frills, easy stay for solo travellers. Bunk beds and lockers provided. 7 eleven and a variety of dining options just around the corner.
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Price per night from:US$39
Posted on Mar 23, 2026
Guest User
Hotel was location at central area with alot of restaurants and convenience stores nearby. Hotel staffs are friendly. Room is very basic and small but clean. There are also free amenities anyone can collect next to reception area which is good to have. Overall a good experience at the hotel!
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Price per night from:US$40
Posted on Jun 1, 2026
1JBTravelThe hotel is in good location in Chitose, it is just few steps away in Chitose station and close to Lawson and 7/11. Few minutes away from the airport, bus will be easier transport choice from New Chitose Airport to reach this hotel specially if carrying more baggage as the bus stop is just almost in front of the hotel entrance. There is also a scheduled shuttle arranged by the hotel to the airport.
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Price per night from:US$57
Posted on Nov 27, 2025
晶姐
The hotel has a new wing, and I was lucky enough to stay there. The room was spacious with a small living room. The refrigerator was small but had both freezer and refrigerator doors. The bathroom was separate, but I was a bit surprised that there was no sink in the toilet. However, it was very new. There was a coffee machine on the first floor, available for self-service from 3 pm to 9 pm. Although it's about a 7-10 minute walk from the station, it's a hotel I would stay at again.
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Price per night from:US$65