Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jan 20, 2026
Zaipiaone
Here's a review/guide:
1. Honestly, the location is quite remote. The last bus from Chitose Station is at 4 PM. If you're coming from central Sapporo, you'd probably need to leave by 2 PM. I left at 3:30 PM and missed it, ending up paying 14,000 JPY for an Uber.
2. The service, however, was excellent. Upon arrival, they inform you of dinner times, and for breakfast, you can choose between 7 AM or 9 AM.
3. There's also a 9:30 AM shuttle bus to the airport for 1,300 JPY, but it's annoying that they only accept cash. So, I took the free 11 AM shuttle that dropped me off at Chitose train station instead.
4. You can see a picture of the dinner menu (Photo 1). Breakfast is similar to dinner, just without sashimi and with tofu instead.
5. They mentioned a beautiful sunset, but I didn't get to see it. It's probably best to arrive early.
6. There's a pretty lake nearby. I took a quick look in the morning, and I personally think it would make for great photos, especially if paired with the sunset the hotel mentioned.
7. The onsen (hot spring) is private. I didn't try any others, so I can't comment on them.
8. There really are deer nearby! I saw them twice when they drove me to the station in the morning, but unfortunately, the car was too fast for me to get a picture.
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Price per night from:€118
Posted on Apr 13, 2026
PaatBibee
Exceptional Private Onsen & Hokkaido Flavors.
Overall Impression: A perfect blend of convenience and cozy. Despite the bustling atmosphere and classic, dark decor, the private onsen and dining experience make this a standout choice in the area.
Hightlights:
The room: Spacious with beautiful wooden floors and a private outdoor onsen. Soaking in the heat while snow falls is pure magic. Features like the ”His&Her” sinks and an in-room massage chair make our stay more comfortable. All complimentary in the room adds a thoughful touch.
Dining: The buffet offers and impressive variety of local dishes alongside beautifully plated mains. Even when busy, the staff sustematically managed the seating, ensuring we enjoyed the stunning winter views comfortably. The Hokkaido cheese pizza and dessert are absolute must-tries.
Location and Service: Perfectly situated in the heart of the sightseeing district, with famous sweet shop right nearby. The complimentary valet parking and polight, perfessional staff made our stay seamless.
Observations:
Atmosphere: The common areas can feel a bit crowded due to its popularity.
Design: The room interiors are a bit outdated and lean toward very dark tones, and notably, Netflix is not available on the in-room TV.
Note: Windows are fixed; ventilation is managed via the onsen balcony door.
Verdict: Highly recommended for foodies and onsen lovers who want to be the center of the action.
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Price per night from:€287
Posted on Feb 19, 2026
LWHHThe hotel room was clean, comfortable, and the hotel is located near the train station in the quieter Chitose area, which made for a relaxing stay. The staff were friendly, helpful, and provided great room service. One of the biggest highlights was the convenient airport transportation, especially a huge relief when we had to manage our suitcases in the snow.
There is also a shopping mall near the hotel, along with a large shoe plaza offering many options at reasonable prices. The staff there were incredibly kind and provided excellent service, making the experience even more enjoyable.
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Price per night from:€99
Posted on Jan 4, 2024|Japanese-Style Room
TimsumWonderful location - secluded near Lake Shikotsu. Great for scenic walks although not easy during winter snow. Walkable to the lake lookout at the Yumasen red bridge. Nice little onsen for evening / morning baths. Great breakfast spread albeit a bit short (have to be done by 9:30am).
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Price per night from:€116
Posted on May 22, 2026
Guest UserThe Good:
- Room is big (enough for 3 person).
- Toilet & Bathroom are Separated.
- Have Stove, Microwave oven, utensils, etc.
- Easy to rent car as there are many car rental shops nearby.
- only 1 station from airport.
The Bad:
- No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear.
- The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door.
- There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping.
- No shops nearby that can buy food.
The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone.
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Price per night from:€140
Posted on Jul 14, 2025
RubyG
2 stations away from Chitose airport. The great thing about this hotel is it’s unlimited drinks offering a variety of soups, coffee and others. Love its convenience also. Thank you to the friendly staff.
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Price per night from:€63
Posted on Mar 19, 2026
Guest User
The convenience store being so close by was a real lifesaver. The room was also very clean!
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Price per night from:€28
Posted on Apr 15, 2026
alexislmn
Nice hotel, we stayed there for just one night during a layover. The room was a bit small, even by Japanese standards, but that was expected. It was very clean though.
There were lots of amenities available at the reception, which was a nice touch. The receptionist spoke good English, so everything was easy.
The area is great as well, with plenty of restaurants to choose from. If you have a layover, I’d definitely recommend staying in this area, it’s very close to the airport, just a few bus stops away.
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Price per night from:€71
Posted on Jun 1, 2026
1JBTravelThe hotel is in good location in Chitose, it is just few steps away in Chitose station and close to Lawson and 7/11. Few minutes away from the airport, bus will be easier transport choice from New Chitose Airport to reach this hotel specially if carrying more baggage as the bus stop is just almost in front of the hotel entrance. There is also a scheduled shuttle arranged by the hotel to the airport.
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Price per night from:€64
Posted on Nov 27, 2025
晶姐
The hotel has a new wing, and I was lucky enough to stay there. The room was spacious with a small living room. The refrigerator was small but had both freezer and refrigerator doors. The bathroom was separate, but I was a bit surprised that there was no sink in the toilet. However, it was very new. There was a coffee machine on the first floor, available for self-service from 3 pm to 9 pm. Although it's about a 7-10 minute walk from the station, it's a hotel I would stay at again.
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Price per night from:€57