If it hadn’t been a holiday weekend and if we weren’t traveling with another family, I would have accepted the loss and booked another hotel immediately.
The photos online are incredibly misleading. Upon arrival, the hotel lobby was hot and uncomfortable, as if the air conditioning wasn’t working. The front desk staff was polite and friendly, which was unfortunately the only positive part of our stay.
The outdoor pool was filthy, with cigarette butts floating in the water despite multiple “No Smoking” signs. We ended up using the indoor pool instead, which was only slightly better. The public restrooms throughout the property were also dirty and poorly maintained.
When we got to our room, the pillows were dingy and didn’t even have pillowcases on them. We had to ask housekeeping, who were cleaning other rooms, to provide pillowcases. At that point, I was so uncomfortable with the cleanliness that I drove to the Walmart down the street to buy Lysol wipes, disinfectant spray, and bed sheets so I could sanitize the room myself before sleeping.
The worst part came when we were checking out. As I stripped the bed in hopes the next guests would receive fresh linens, I noticed the sides of the mattress were heavily stained and soiled. Had I seen that when we first checked in, I would have left immediately, regardless of the holiday weekend. It was absolutely disgusting and unacceptable.
This hotel desperately needs better housekeeping standards and overall maintenance.