Hotels in South Mountain, Phoenix

The hotel itself is quite nice if you are fortunate to be there when it isn't overrun with totally unruly children. It is centrally located which is good as all the attractions in town are spread out in a circle. Overall, we were pleased upon arrival, but that opinion soon changed. Check-in was quick. We are spire elite priority club members and were given the first floor room we had requested ( a suite to boot ) and on the back side of the hotel away from the street noise, on the courtyard, right by the pool and by the laundry and ice. Very convenient. Unfortunately, the ice by our room was out of order and we had to go a long way, and it was a bit of a walk from the lobby and restaurant. There was a lot of pool noise in the living room area until bedtime, but at least we couldn't hear any noise in the bedroom. Hotel was a free for all for children. NO peace and quiet here which is what I had been looking forward to, to sit out in the courtyard and enjoy the weather. Unfortunately, that was impossible. When our children were young we received MANY compliments from strangers telling us that our children were the most well behaved they have ever come across. Exact opposite here. Was unable to use the pool or hot tub at all. I am handicapped and could have received benefit from the pool and hot tub both. Couldn't use either because all were full of UNRULY children who were even eating in the pool and hot tub. Couldn't even hardly get down the sidewalk to my room as children were running out in front of people, throwing balls everywhere, nearly hitting people and causing them to fall down. Parents, staff, no one did anything. Finally, on the last night of our stay, some peace and could sit out on a lounge in reasonable quiet. We did not hear any noise from adjacent rooms or from above. Suite was very spacious, had a comfortable living room area with computer desk and adequate luggage area in the bedroom. Had a kitchenette area, but unfortunately miserable one cup coffee machine which made making a pitcher of tea take hours. The sink was outside the bathroom and had adequate space for your toiletries, but didn't have a towel bar for hand towels or bright enough lighting to apply make-up. Big issue was that the hook was inside the bathroom door and desperately needed to be on the outside of the door so you could use it by the sink. Could not figure out how to set the clock in the room. Bed was comfortable. Internet connected quickly but was a little slow at times. Priority club members didn't nee to use password. First time I had encountered that, and not sure how the system knew. There was no maid service but if requested they delivered fresh towels to your room. We left the trash by the front door and they emptied that too. At beginning of our stay, they left plenty of towels and paper products. At end of stay, only left a couple of towels, so we had to go to the desk and all they had to give out were bathmats. Unfort

Very friendly and helpful staff.

Had a really good experience from checking in to checking out Vanessa is so helpful and accommodating I will definitely stay here again and recommend friends and family to as well rooms are clean and very well kept so had everything I look for in a good hotel

When I arrived the person at the front desk could not initially find my reservation even though I had checked in with the app. She stated that I was not in the system and that they were fully booked. I proceeded to show her my confirmation number and email, I also showed her my online banking where I had the charge pending on my account. She said well you are not in the system and looked at the other receptionist and said I'm going on break. The other lady made a call and was given instructions on how to pull it up and it was then resolved after waiting 20 mins. I went to my room which was dated but clean. The room was fairly cold and I wanted to take a shower I turned on the heat to alleviate the chill and the unit started to smoke and the smoke detector sounded. Afraid it would start a fire I turned the unit off and called the front desk because the smell of smoke was filling the room. The front desk said they would send the maintenance person shortly. The maintenance guy came and checked to make sure there was no fire but advised that I should not use the heat until they were able to have it checked in the morning, and since the hotel was fully booked there was nothing he could do at the time. I was disappointed, I had only gotten the room because my flight came in late and I was too tired to safely drive home, I slept in a smoky cold dingy room all night and despite my documented experience I did not receive one courtesy call or email apology not one opportunity to turn this experience around was ever made. SMH I will stay with Hilton from here on out.

Clean, fresh, nicely appointed hotel. Wonderful check in experience. I think her name was Grace. Excellent customer service. Other interactions with others not as friendly but not rude. Weird fireplace and couches outside of the side of the hotel. Parking is sort of a pain. Maybe there are more hotel entrances that I didn’t see. The rooms Are large with an excellent modern kitchen. First stay in this brand as a Diamond member. We had rooms 419 & 417 nothing to really see out of either side of the hotel (odds or evens). Towels smelled weird like food. Comfy bed, large desk, couch. Shower was nice. They have gel and shampoo on the shower walls as pumps. Provided conditioner in small bottle. I would have liked a shower cap but they did provide make up remover. Breakfast had ZERO proteins available which is a miss. I was hungry all morning due to lake of protein. They have both disposable and traditional plates, cups utensils at breakfast. They have self laundry in the gym. Weird but great to have. Gym is small but is doable. Overall a good experience and I’d definitely stay here again.

Very friendly courteous front desk operator although busy she was able to take care of everyone in the lobby while maintaining polite disposition rooms very well maintained and clean This location is close to airport and has complimentary breakfast The staff is friendly and organized

The staff is always very accommodating and the facilities are actually up and running, for the most part. They give you a decent breakfast bag in the morning, the pool is fresh and the atmosphere is rather relaxing.

Located in Phoenix (South Mountain), Hilton Garden Inn Phoenix Airport is within a 10-minute drive of Arizona State University and Phoenix Convention Center. This hotel is 5.5 mi (8.9 km) from Chase Field and 5.3 mi (8.5 km) from Footprint Center.Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall. Guests can catch a ride on the complimentary shuttle, which operates within 5 miles.Enjoy American cuisine at Garden Grille & Bar, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). To-go breakfasts are served on weekdays for a fee.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available on request).Make yourself at home in one of the 93 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 36-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Update: Pretty sure I got a sinus infection from my room. (See review and photos) Not the worst Hotel I've ever stayed in, but the worst Hilton experience so far. The only redeeming feature of this hotel is it's proximity. 1. Proximity to the job site I worked out of 2. Proximity to the Airport 3. Proximity away from crime When I arrived, the atrium was nice and the pool area is actually really nice. When I opened the door to the room, the musty smell hit almost immediately. Thankfully because it's PHX, I was able to open the window and run the fan to get some fresh air into the room. Only after 3 afternoons of doing this same practice did it finally start smelling less musty by Wednesday night. I inspected the HVAC intake and noticed that the filters appeared to have an installed date. I think it says 1-26-2022 (or 1-24-2022) either way I'm no HVAC expert, but I believe even the best filters need to be changed more than that... only 1 out of the 4 toiletries had anything in it or the only one actually working. (see photos) Since I work all day, I didn't feel like making it a big thing at the front desk. Should I have? I guess I could have, but for Hilton Honors users, we have a handy app that lets you use your phone as a key among other features. one of them is to communicate with the hotel. I decided to try it out and sent a message on Tuesday. No response. On my last evening, I sent one other message. (see photos) I'm a fairly forgiving guy, but considering this is one of the only supposed ”4-star” hotels in the vicinity, I was hoping for a little more. They don't service the room but once every 5 days (unless you ask for it, but again; Why have a communication feature if you don't monitor it?) if I come back to Phoenix, This will NOT be my first choice. I'm going to say right now, I'll probably look in nearby Tempe or some other suburb and risk the 20-30min. commute than stay here again.

The room was clean, spacious and comfortable. The staff was quite pleasant and helpful. Breakfast was good with a variety of options. We love the free shuttle to the airport. We will stay here again soon.