We traveled from New Mexico to Mayo Clinic Hospital Phoenix for major surgery, (spinal fusion) on 02/15/2022 with a surgery date of 02/16/2022. We are experienced Mayo Clinic patients at both the Rochester, MN campus and the Scottsdale/Phoenix, AZ Campus. Due to the nature of the surgery, we booked a room at the Residence Inn on the campus of Mayo Clinic Hospital for a period of 7 days with the possibility of extending as Mayo suggested I stay in the area for a 2-week recovery but could leave early if feeling well enough to make the trip. We checked into the hotel, brought our luggage in, up to the 6th floor to check out the room. When we checked in at the front desk, we asked about housekeeping, and were informed that the rooms get cleaned once each 7 days and linens are changed. We can leave our trash cans outside of the door and housekeeping would empty them. If we needed additional towels, we could ask for them. (7 day stay, of course we would need clean and additional towels). Since we are both Sr's, and my wife is new to Phoenix and is very hesitant to drive, we went shopping to be prepared for a 7 day stay. We bought groceries and essentials for the recovery. There are no restaurant facilities in the hotel, only a small breakfast area in the morning. Upon returning to the hotel, we found there were no glasses, no cookware, no utensils in the room. My wife went down to the front desk, and they stated they would take care of the issues. About 2 hours later, a staff member knocked on the door and delivered a new set of cookware, as the hotel sent the staff member to the local Target Store to buy the cookware. We were also provided with glasses and utensils. Up the next morning and checked in at Mayo Hospital at 5:30 AM for surgery. While I was in the hospital undergoing surgery, my wife was back at the room unpacking our clothes for the next week. After opening drawers for the clothes, she found past room guests personal belongings. This room was never cleaned and cleared properly. She looked under the bed for any additional past guest items and stated the under bed had probably never been cleaned and was filthy. Same with the general cleaning of the room. The top of the refrigerator had a vast amount of dust and had not been cleaned for a long time. She took the past guest personal belongings down to the front desk and advised of the issues of room cleanliness. Out of Mayo Hospital the next day, 02/16/2022. Mayo nurses rolled me down to the concierge area and called the shuttle to pick me and my wife up. I was in a wheelchair. The shuttle driver did not know how to work the lift in the shuttle for a wheelchair. The nursing staff at Mayo told the driver this was unacceptable, and the hotel needed to provide a driver who knew how to work the lift properly. The hotel sent over the lady who works the breakfast bar to drive the shuttle. She went back to the hotel, and they sent a lady from the front desk (Pam). She was not certain how to
Excellent
111 Reviews