Aubamar Suites & Spa

Very nice hotel, ling up to a five star with friendly staff and good amenities. Choices for breakfast could be better.

Where do I start, this has been the worst holiday I have had ever and I have travelled the world, my last holiday was of ikos standard and this was awful. I booked this for a break away from my training as a doctor and needed respite also it was our 20th anniversary. I should have realized from the start when I emailed directly to the hotel 4 times asking for info about how we could make this trip special and had no reply at all! Arrival was ok with staff Alberto but after that it went downhill We ordered 2 corona and was given two drinks in bottles and took to poolside to be told by the (inconsistent) lifeguard? We could not have glass near the pool but after looking around we saw many with glasses of beer and cups? And none were told off!. In the 2nd day we noticed huge mould and smelled damped near the bed side table, we spoke directly to reception to two ladies one with blonde hair and another older staff member and showed them pictures of the wall. Next day nothing was done so contacted tui and they reported it to hotel 3 times so now on day 4 - hotel visited us to check the problem after tui had nagged them repeatedly and they advised that they hadn’t been told! I am noticing a theme with this hotel and previous reviews mmmmmm. Well we tried to mention it and asked tui to change hotels all negative, no pool service, have to wait ages for a drink, area outside is AWFUL, young teens passing out and being sick. why doesn’t tui tell you of this, also no offered compensation or drink or anything just heh we were found out after I nagged tui to nag the hotel, do u want to change rooms now after 4 days! And dont reply with a marketing comment, where are the manager’s replies? And dont say you could have told us as I did. And now we are being forced to fly home early and pay for it! Thus hotel should not be advertised in any UK tui website

bad air condition in the room. AC condition is living its own life, and there are extremely poor service, if you or your children go a littlebit wrong they will be scolded by the staff. there are food scraps outside in the corridors, incredibly bad air in the corridors (the corridors do not have AC) room service does not work at all times. the minibar in the room has been ruined since we arrived and we were promised a new one but still 4 days have passed without any response from the staff. overpriced food at the hotel and if they are going to deliver food, you have to pay out 10 euros. we were promised a new room because the ac always went out, but now 4 days have passed without anything. too much noise in the evenings and vomit smell everywhere outside. don't expect anything more.

Beautiful hotel with an amazing garden, calm and lovely environment. Amazing rooms and nice balconies. Lovely staff and a really good brekfast. I would choose this hotel again 🤗🌞💦 10 from me👍🏻🥂🩷

Excellent hotel with excelent service. The hotel is really nice with very friendly stuff also very calmingathmosphere. The music is great duringthe day, they created a good tastenof zen mood. Also small guesturs likeeveryday leaving water , chocolates in the room. Spa is great and every detail is thought o relqx. For kids they leave special package in the room also onXmas day they left a present in the room personalized and we said this is above expectations. it made our daughter very happy. also during nights live music is great. all in all, it is way better service than a lot offive stars we have been with those extra mile guestures.

I would like to give special praise to Tien Nguyen, she is very enthusiastic and cares about my feelings. She has always provided me with help and guidance. I am very grateful to have such a good Guest service manager.

Lovely service from the free drink on arrival by pool to the late checkout. Beautiful spacious hotel. Excellent spa area. Three big pools. Wonderful service. Breakfast buffet worth it. Powerful showers. Smart TV. Free and high speed wifi. Clean. Walking distance to ocean. Close to Public transport & airport

Very nice and clean hotel, we stayed one night for my birthday but we went half board which I would definitely recommend, because I would have paid the full fee just for the amazing food in the restaurant, this has to be the best hotel food ever. Right down to presentation and wonderful staff that speak English, German and Spanish, will definitely be back