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Four Points by Sheraton Puebla
4.5/5110 Reviews

Four Points by Sheraton Puebla

Puebla|0.54km from Pabellón Reforma
Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l

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Explore Guest Reviews of Hotels in Puebla

Searching for hotels near Pabellón Reforma? Compare room rates and reviews to find your ideal stay.
Holiday Inn Express Puebla
4.2/5112 Reviews
Thanks for giving us a great family memory when hosting with you. We will always remember these holidays. Excellent staff treatment since you arrive, very clean rooms, breakfast we like the whole family. The hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was very clean and the hotel was
Plaza Poblana
4/557 Reviews
Very highly recommended, particularly for those weary travellers who would rather set up camp within a stone's throw of the bus terminal ... and close to a most delectable food market! The hotel boasts several elegant and ample lounges on different floors where the guest can sit with his companions for a chat, do some reading, catch up to his diary, or just idle away in quiet and immaculate surroundings. There are a number of lifts servicing the hotel's five storeys, if one does not wish to unwind the winding staircases. Room-door and room-lighting are operated by means of a card-key, and the sober en-suite rooms come complete with a coffee-making machine, telephone for FREE calls, wi-fi, bottled water, coffee & sugar, bathroom amenity kit, all courtesy of the house. You will find Mr Paul at the reception desk, and Mr Eduardo, extremely pleasant, polite and accommodating gentlemen. You will not even have to take your luggage upstairs! Ask for a room overlooking the mighty Mt Popocatepetl, the city's smoking active volcano! Un magnifico lugar, y mas aun para aquellos viajeros que deseen estar a un paso de la terminal de autobuses, ... y a dos pasos de un mercado con la mas deliciosa cocina Mexicana! Este gran hotel cuenta con multiples salones en varios pisos, comodos, elegantes, espaciosos e inmaculadamente limpios, donde el huesped puede sent**** a leer en paz, charlar con amigos, escribir su diario de viaje, o simplemente relaj****. Tambien hay varios ascensores para ascender y descender los cinco pisos. Tanto la puerta de la habitacion como sus luces son accionados por tarjeta (en vez de llaves), y las sobrias habitaciones incluyen cafetero, telefono (las llamadas son gratuitas), agua embotellada, wi-fi, una bandejita de amenidades para el bano, cafe, azucar, todo cortesia de la casa. Varias habitaciones tienen vista directa sobre el humeante volcan Popocatepetl, icono de la ciudad! Paul, encargado de la recepcion, y Eduardo, ambos de disposicion muy gentil y profesional, hacen de la estadia una muy grata experiencia.
One Puebla Serdan
4.4/559 Reviews
Excellent facilities for d**** a escape to this beautiful city! The very friendly staff and breakfast is buffet and this excellent. The location is good and really close to all the main attractions. Thanks for such a good experience!
Arcángel Puebla
4.3/525 Reviews
In family we decided to reach a hotel that had everything and so was our hostel in the Hotel quiet rooms with everything necessary to have comfort ( check change of type bedroom) The hotel has a very safe parking, a very friendly service in the reception area that supports us with the change of type bed in the 2 rooms. We have the right to continental breakfast with the option of choosing the buffet with a extra cost worth this very rich, recommending that you be hotel for quiet and secure location
Four Points by Sheraton Puebla
4.5/5110 Reviews
Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l
MM Grand Hotel Puebla, Tapestry Collection by Hilton
4.5/598 Reviews
Very good impression of this hotel, cost-effective, better and cheaper than Mexico City Airport. Well, the airport is for connecting flights. There is a bus from Mexico City Airport to Puebla. It takes ten minutes to get off the bus and take a taxi to the hotel. The traffic is very convenient. The breakfast is local, but the scrambled eggs and broccoli are very suitable for the Chinese stomach. Hahaha The fruit is very fresh. The room we booked does not include breakfast. We paid for the card in the morning. The waiters are very good, but not much English, but the basic communication is still no problem

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