Vienna Hotel (Quanzhou Xihugongyuan Xijie Hotel)

After reading the reviews online, I chose the executive suite because it was said to be cleaner and had better facilities. The hotel environment is good, opposite the West Lake Park, close to Qingyuan Mountain and Quanzhou Museum, and a two-minute walk from the Xiaobai bus station. The hotel price keeps changing. It costs more than 900 yuan per night if you book in advance. On May 2, the same room type costs 808. When I checked in, I reported this to the front desk supervisor on duty, and he sent breakfast for two days and souvenirs. The service is still worth praising, whether it is the front desk or the restaurant, the service attitude is very good.

The room is very clean and comfortable. The environment is also good. You can also see the West Lake scenery. Like

The room is OK, but the soundproofing is average But the service at the front desk is the strangest I have ever seen I've been working on it for ten minutes and still can't get my room card. I made a reservation for two days and was only given a breakfast coupon for one day. When I asked, I was told that I would be given another one the next day. I wrote down the Wi-Fi password on a piece of paper, but didn’t tell me. It took me a while to figure out the password. When I got my luggage back, the front desk clerk actually asked me to go into the storage room and find it myself. What kind of service is this?

Lightning avoidance… Service: I booked an executive double bed, but when I arrived at the hotel, they said there was only an inner window. I asked why there was no inner window written on the room type? The front desk manager replied that it was written, and then I scrolled down for dozens of seconds and found the words that there might be an inner window in a corner. Other hotels will mark it on the first line, and if there are special circumstances, they will make notes in a conspicuous place, but they hide it in an invisible place. And after two days of stay, no service staff gave me a good service experience On the day of check-in, the front desk manager said in a condescending tone that there was only an inner window and nothing else. When we said that we wanted to see the specific situation of the room first, we found an intern to take us to see the room and said loudly, "Watch them, don't mess up the things in the room, and don't let them touch the bed." The subsequent room was completely dark, 545 a night, without any sunlight. We were very tired at that time, and during this period, it was impossible to book a hotel in Quanzhou without advance booking, so we did not change hotels, but the experience was extremely bad on the first day of arrival. There are two doors in their hotel. We need to swipe the card to go upstairs. So the takeaway can't come up and we have to go downstairs to get it. The problem is that we are only given one card. If we unplug the power, the room will be completely dark. If we don't unplug it, we can't use the elevator. This means that we have to go to get the takeaway together, otherwise we will face a completely dark room (and the room is very complicated. Many roads are blocked and it is still pitch black). There is a reception desk at the door. There may be staff for a few hours a day. However, I don't understand what the service staff is. The takeaway guy asked her if the room number is here. She said she didn't know. I asked her if she could help open the elevator and let him go upstairs to deliver the takeaway. She said no because the hotel room type is complicated. I asked her what the approximate direction of the room number was, but she didn't know either. She also asked us to find a way to solve it ourselves. Anyway, she didn't know anything. The reception desk is a service post. I didn't hear any greetings when I went in and out. All I heard was the sound of her short video playing on her mobile phone. Because it was so unpleasant when I checked in, the front desk manager said that we would give us breakfast coupons, but we didn't really want it because we were out to play anyway, and we still wanted to eat something special. But I thought it was the hotel's apology to the customer, but later I found out that I thought too much. The breakfast voucher was more like a bargaining chip. If we accepted it, we could not give them feedback because they had already given us "benefits" (an aside, the breakfast was so bad that I didn't want to go there again after one visit). Rooms: Checked in on Friday and checked out on Sunday. About 5 sheets of paper were used on Friday night. On Saturday, the room was cleaned, but only two sheets were used, and there were no more. This shows that there was no replenishment at all. The paper towels on Friday were probably the amount left by the previous customer. Facilities: The infrastructure is not good, not to mention other things. Hygiene: It will look much more comfortable if you are nearsighted. Pick-up service: The pick-up master is very responsible. This is the only OK place. A hotel, from the front desk to the room service, from the staff to the supervisor, all have such service levels. It is really touching. It gives me a feeling that anyone who comes to do it will do better than them. I don't recommend it at all. The overall service level of this hotel is very poor. The room cleaning is also very poor. The environment is also very poor. The inner window is not soundproof. As long as someone passes by outside, you can hear it, and it is on both sides. There is no sound insulation in the direction of the door and the window Consider carefully! ! ! ! ! ! ! ! ! ! ! !