Guest User
September 17, 2023
I recently had the unfortunate experience of staying at this hotel, and I feel compelled to warn fellow travelers about my nigh**arish stay. I wouldn't wish this upon anyone. First and foremost, the receptionist's behavior was absolutely appalling. Upon our arrival, she claimed that we hadn't paid for our room and insisted we pay government taxes in cash before 6 PM to avoid losing our reservation. We rushed back with cash at 5 PM, only to find her mysteriously absent. We didn't manage to pay until after 6 PM, and she had the audacity to blame us for her own absence and our delayed payment. This left a terrible first impression. The room, while passable in some respects, had glaring issues. We had to repeatedly request our room to be cleaned, and even when it was cleaned, it was merely tidied and not properly cleaned. The toilet was extremely dirty and covered in limescale, which was both unsightly and unsanitary. The terrace was rendered unusable due to the overpowering stench, presumably from sewage. The swimming pool was a murky mess, far from inviting. The majority of the staff, although mostly helpful, gave off the impression that they simply didn't want to be there. At breakfast, the staff member in charge would sit on the other side of a wall and occasionally clear plates and replenish the food. However, they seemed more interested in smoking and eating at their leisure. The music, played from one of their phones via Bluetooth, would constantly disconnect whenever they received a message or call. The food itself was substandard, with the same uninspiring items served every day. Some items from dinner even made their unwelcome appearance at breakfast. To add to our displeasure, we asked for a glass and were handed a flimsy single-use plastic cup. Dinner was a disaster with gelatinous fish and cold pork drenched in a brown sauce. The milk at breakfast smelled sour, further contributing to our disgust. One evening, we followed the hotel's instructions to leave our room key at reception. Upon our return, we were handed the wrong key for our room and blamed for the mix-up by the receptionist. It was a constant struggle, as if we were not welcome guests. To top it off, I requested an iron and was given a dangerously wobbly ironing board. When I returned it, the receptionist had the audacity to laugh at me, seemingly bewildered at the sight of a man ironing. Our experience culminated when we decided to check out 2 days early to go to a nicer hotel, and upon sharing our litany of issues with the receptionist, she outright refused to believe us and proceeded to argue with us. The only saving grace was the lovely beach, a mere three-minute walk away. Save yourself the torment and choose a different hotel if you value your sanity and comfort. This establishment is an absolute disgrace to the hospitality industry. We have absolutely no regrets about checking out early and moving to a better hotel.