Hotels in Zona Oeste do Rio de Janeiro, Rio de Janeiro

Carol at Ramada Hotel Recreio has helped me a lot in booking rooms, answering my questions and being resourceful. She is really professional and caring, and has exceptional customer service skills. She always has a smile on her face and really goes out of her way whenever I requested her help. I think she is the biggest asset Ramada Hotels have here and should be recognized as such.

Chegamos ao hotel por volta das 17h50, e já na entrada, ao questionarmos ao segurança a respeito do estacionamento do hotel, recebemos apenas a resposta de que estava lotado. Questionamos onde seria o tal estacionamento, e o mesmo respondeu que era logo após o prédio, em um portão branco. Estacionamos o carro ao lado, e não havia, no portão ou em algum ponto perto dele, indicação de que aquele era o estacionamento do hotel, bem como sua lotação. Chegamos em um horário já distante do tempo em que se inicia o checkin, mas mesmo assim nos deparamos com uma enorme fila para fazê-lo. Após passarmos mais ou menos 40 minutos na fila, fizemos o checkin e subimos para o quarto. O quarto em si é bom, apesar de ter pontos que necessitam de atenção. Ele é muito mal iluminado, contando apenas com dois ”spots” de luz, bem pequenos, e um abajur. Além disso, no banheiro encontrei muitas falhas no teto, inclusive uma parte que parece como um alçapão, porém toda deteriorada. No dia seguinte, quando fomos ao café da manhã, nos deparamos com mais uma fila. Chegamos ao café da manhã por volta das 9h40, ou seja, faltando 20 min para o fim do serviço, que em si é muito bom, porém me chamou atenção para certos pontos. Como o salão principal estava lotado, alocaram os hóspedes em outro salão improvisado, no saguão do hotel, que imagino ser uma prática devido à lotação habitual do fim de semana. O café da manhã oferecido é bom, porém nada fora do comum. O serviço é precário, os 30 minutos em que estivemos sentados, não passou nenhum funcionário para recolher os pratos que os outros hóspedes haviam deixado na mesa, além de falta de reposição quanto a pratos e talheres. Já visitei alguns hotéis pelo mundo afora, mas nunca vi um hotel que imediatamente no horário em que se encerra o buffet, começa a rapidamente recolher toda a comida disponível. O que sempre vi são os funcionários pararem de repor a comida em certo horário. Dada as filas do hotel, o mínimo seria o horário ser extendido aos finais de semana, penso eu. Por fim, no checkout, o diálogo com o recepcionista foi rápido e sucinto. Ele questionou se haviamos consumido algo do frigobar, e era isso. Não havia papel para assinar, não havia conferência do quarto, nada. Então tá... Não chegamos a utilizar a piscina e a academia, por isso não posso escrever sobre. Minha opinião final é que o hotel é muito grande, bonito e bem localizado. No entanto peca em muitos pontos, como conservação e administração em si.

O atendimento na recepção foi o melhor. Os quartos eram bem limpos, o café da manhã é ótimo. Extremamente espaçoso, piscina bem limpa. Foi realmente um dos melhores hotéis que me hospedei e o preço é muito em conta.

The room was excellent, the shower was excellent, the cleaning was perfect, the coffee and water was very good! The hotel is a very nice place, a partnership, a 2 academies where we can enjoy a variety of activities! I have only choices to this place! Kings' breakfast! This is worth it!

Carlos my breakfast server always makes my morning start great. He is always on time and always makes sure I have everything I need. He speaks very good English. This is my second time to stay here for a week quaranteen and I have had him the majority of both visits.

Friendly reception staff, safe and convenient area, with malls and mini markets walking distance. However, when we got to our room, the maid wasn’t done cleaning and was almost rude telling us to get a different room because she wasn’t going to have time to finish cleaning before going home. We called the receptionist and he came up with keys to a new room. The rooms are very basic and need an upgrade desperately, but the bathrooms are clean. The curtains are grimy, lots of dust under the beds. The A/C works well and the showers are great. The breakfast buffet is adequate, but not great. Runny scrambled eggs, dry cakes, etc. It served our family fine, but there’s no luxury here.

Unfortunately there is a lack of kindness in the reception of the hotel. They discriminate against customers for booking through the website, speak several times during the service ”your booking was through the website”. As for the pool, it is wonderful, but there is a lack of use policy, such as not eating and drinking inside the pool. Unfortunate, because the space is wonderful, but I was disgusted to imagine the dirty water of food scraps and pee.

Ive stayed in the basic room but I didn't expect it to be so small. The bed was big, but the room smelled of cigarettes. The Cable TV didn't work, always said the signal was bad. The bathroom is small and I found used bath soap laying around. I complained and they promised to clean the room, only to find out that the cleaning service is working once a week during the pandemic. The breakfast was really basic (which I understand as we are in a coronavirus pandemic and things are simpler) but the coffee was just ok (drinkable). The service knocked on my door twice one night trying to deliver somebody else's meal. Overall if I had personally payed for the room I wouldn't stay. However, I didn't have an option because it was a critical business trip and it was the nearest hotel next to the client.

The Hotel it’s not as good as it promised. The location, if you come on holidays, it’s not close to the beach. You really need a car for every moment of the day (beach/ lunch/ dinner). The place has a lot of traffic so it’s normal to take an hour to do 6km. The wifi doesn’t work in the rooms. The pool is too small for the size of the hotel. I won’t came back.

Excellent service, very comfortable rooms and very good breakfast.A special thank for Melissa who was very helpful in a situation that would have everything to be unpleasant.