Residenza Palline

We booked two rooms for several days. Positive : great location, very close to St Peter and some nice streets with restaurants nearby. Negative : cleaning could be largely improved. The bed of the blue room is hard (in other words, we didn't sleep well).

Residenza Palline is the name given to a group of suites next to each other, but are run by a different managements. We and our brother both booked through ******* each a kitchenette suite under this name. Our suite was clean and we had constant access with online management through WhatsApp . For us, they came every three days to replenish toilet paper, and change out towels and bedding. Our brother who does not have internet, managed (by using our phone) to get somebody to let him into his suite, but his was problematic. His was owned and run by someone using the same booking sites but didn’t care about his clients. There was water leaking on his bathroom floor which we called to let him know about, but we could only get hold of his friend who said “ send pictures”. Our data pkg wouldn’t let us do that, and that was it - no one ever came for the entire seven days to replenish their toilet paper, or to change out their towels or bedding, or to fix the plumbing. Their room was definitely not as advertised. I could not recommend this place because I could not guarantee booking on these sites that I would be able to get the suite that we had last time and not accidentally get stuck with this other suite that my brother-in-law did.. Owner of my brother in laws suite was named Matt..that’s all I know. Otherwise location was excellent near Vatican, lots of great restaurants all around.

Excellent clean apartment very central walking distance to see everything in rome, highly recommend for 2-4 people We stayed for 2 nights before we went on our cruise, we saw all the sights in rome, all with walking distance Shower gel and clean towels provided

North American clients need to understand that this property is not a hotel. There is no on-site management. You have to have a way to contact these people electronically in order to get access to the entry codes for the keys and to know which apartment is going to be yours. Housekeeping comes every three or four days to replace your towels and your toilet paper. Our suite had a kitchen and it had a fridge and a microwave and a small convection stove top and this worked for us. It was clean and convenient location. The problem with this property is that there are several apartments being rented on this site, but not under all the same management. Our ability to communicate with the management of our suite, was good, but our brother in-law also booked a room here , but it was under a different management with a different door entry. Their stay was 7 days. No one came to check on them. There was a water leak on the floor of the bathroom, always wet, no one came to change their bedding, towels or replenished toilet paper, or to ask how they were doing. There was no contact whatsoever my brother in-law who did not have a phone or Internet access,so this property for them was a disaster. Someone came to let them in, but only because they used our phone , after that, no one came to check on them for the rest of the week even though we called to complain. They booked ******* same as us but a bad experience. We both booked rooms on this site but our experience was good, theirs bad!

Beautiful apartment in a great location in Rome! I would definitely recommend staying here and plan on staying here again, myself. It was self-check in, but they sent instructions that were very easy and clear to follow.