Palazzo Velabro

We bought a New Year's dinner at the hotel. The service was very poor. The restaurant administrator is not responsive and professional. The impression of the holiday is spoiled. Although the dinner was a la carte, the staff did not serve drinks and wine, everything was done by the guests themselves.

We discovered the lovely terrace courtyard at Palazzo Velabro by chance a few months ago, but since then have been there several times for an aperitivo, taking our friends to this elegant venue. The staff is very welcoming and attentive, and the drinks and food worthy of this four star hotel. The last time we went, on a Thursday, there was a live jazz duo playing discreetly in the background, which made our evening even more pleasant. We will be returning soon…. Abbiamo scoperto per caso il delizioso cortile terrazzato di Palazzo Velabro qualche mese fa, ma da allora ci siamo stati più volte per un aperitivo, portando i nostri amici in questo elegante locale. Il personale è molto accogliente e attento, e le bevande e il cibo sono degni di questo hotel a quattro stelle. L'ultima volta che siamo andati, di giovedì, c'era un duo jazz dal vivo che suonava discretamente in sottofondo, il che ha reso la nostra serata ancora più piacevole. Torneremo presto….

We just got back from a 4-night stay. We had the classic Velabro suite for the 3 of us. We did ask for an upgrade as it showed online some rooms were available and have platinum elite status, but did not get an upgrade. I am not sure if it's just a thing this hotel doesn't do or Europe. However, the classic Velabro suite was perfect. We found it very clean, spacious and comfortable. I was expecting a much smaller space so it was a pleasant surprise. Our room seemed to be very quiet. We were there during the Italian Labor Day (May 1) concert that was nearby and didn't hear a thing. The front desk was helpful, although there was a miscommunication about ordering an early morning cab for a Vatican tour and we were told the next morning that they only order cabs for airport service. However, they were very helpful with restaurant suggestions, directions etc. Housekeeping was awesome, seriously might be the best housekeeping service I have had in a hotel stay, just very thorough and clean. Most things were a 15-20 min walk. We did use Uber for the Vatican as it was further. I loved that this hotel was in a quieter part of town, but plenty of nearby options. I hope to stay here again someday.

Palazzo Velabro was absolutely everything we had hoped and more. Situated in a beautiful and quiet area it is modest on the outside and luxurious on the inside. The property itself was great, the rooms were spacious, the restaurant and bar were accessible and continuously well kept, and the cinema was a lovely touch with full control over air conditioning and volume. The only minor note is that though the hotel is accessible through the bar and has elevators available, addition of a small ramp to assist with the step up into the restaurant would greatly improve accessibility for wheelchair users. It was the perfect hotel for our honeymoon, and the service and staff were absolutely incredible too.

The pros : beautiful building , interesting combination of classical architecture and contemporary furniture and decor. Located close to some of the main sightseeing attractions of Rome. The cons : long wait at reception with only one staff to attend all guests. When you happen to want to ask a question when a family just arrived for check in , arm yourself with patience. Our request for late check out was flatly denied, little recognition for the lifetime platinum status. The steps in the hotel make it difficult to move around with heavy suitcases.

I chose this hotel based on many positive reviews from many platforms. And I experienced all of the positive reviews. And for the first time I would recommend hotel to my friends and families/relatives. The two rooms were the best : the view, size and amenities. To my surprise, the minibar provided as complimentary. Breakfast : the best breakfast I ever had after more than 30 years traveling for both leisures/family and business trips in Indonesia, Asia and Europe. On top of the buffet menus, we were offered breakfast that personalised for our needs/tastes. Now, two weeks after we left the hotel, my wife and daughter keep telling me about to comeback again to Rome just because this hotel …. All the staffs were helpful and almost excellent. Keep the good work guys, as this hotel’s experiences were the oasis in many disappointments about Rome. One small note : It was a little bit difficult for me to find this hotel, and taking up two large luggage up to the hotel lobby was a little struggle

Wonderful place to stay! Breakfast options are buffet or place an order on menu, buffet is wonderful! Close to many historical beautiful sites including colosseum! Staff helpful with what to do where to go, gives you maps makes suggestions, calls your cabs etc! Def stay here again

The hotel itself is great - rooms are spacious and very clean. Access to everything walking distance. Restaurant staff was extremely service full and friendly. My only complaint was the hotel counter staff will not honor any of the Marriott membership benefits and do whatever they can to raise your rate. We were charged $400 more than our reservation rate for a 4 nights stay. The checkout attendant was not friendly at all and really should not be working in service - he put the only sour moment into what is a very good hotel.