Guest User
January 5, 2024
To the potential guest considering GAV CERRILLO / APARTAMENTOS GAV in Ronda, Spain, through ***********: be aware that your experience might become an absolute nigh**are. Our stay here was marked by a series of alarming failures that led to an extremely unpleasant situation. We chose to rent this apar**ent in winter for a family stay. However, upon arrival, we were confronted with a complete lack of heating, insufficient hot water, and barely functional Wi-Fi. This alone created considerable discomfort, but the worst was yet to come. The apar**ent itself gave off a sense of insecurity, with three locked doors with padlocks and warnings not to enter. While trying to resolve the heating issue, the owner was extremely rude, initially claiming that only two of the three rooms had heating and later changing the story to just one room. After numerous attempts to contact them to resolve the lack of heating, we were met with rudeness and indifference, while the temperature inside the apar**ent continued to drop. Desperate for help, the owner demanded the reservation code, found in the *********** confirmation email, stating they would find a solution. Innocently, we shared this information, only to discover that they canceled our reservation while we were on-site, preventing us from leaving an honest review about our negative experiences. This behavior is completely unacceptable and seems to indicate extremely unethical and possibly illegal conduct by the owner. We felt so uncomfortable and insecure that we decided to leave the apar**ent at 11 PM and move to a hotel. Avoid this place at all costs. Not just this apar**ent, but any property associated with GAV APARTAMENTOS. We are in contact with *********** to seek a refund, but the trauma and disappoin**ent caused by this experience are immeasurable.