Hotel location is fantastic - views are superb, but it is a busy tourist town so advance info on how to get to hotel (to avoid roads closed by police due to tourist foot traffic) would have been much appreciated. Also - they have no irons or ironing boards available for the rooms. Crazy!
The poor front office guy (who was very nice) had to borrow one from a staff member so we could go out to dinner looking well dressed not wrinkled up. Seems like one of the most obvious things.... and easy to fix.