Courtyard Santa Cruz

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

Paid parking ($25/night) Nice amenities and neat room! The front desk was kind

Fantastic place to stay. New facilities that is very well done. Parking below the hotel is convenient. Rooms are very nice. Staff is very l accommodating. Great value for the money!

Charged for parking when I specifically told them i wasn’t using their ridiculous valet parking. Should proof that I didn’t park there and they won’t refund me. Just a scam.

Room was cold and the heater was blowing cold air even when you turn it up to 85. Shower was lukewarm. Lobby was freezing. This tells me the hotel is trying to safe costs by turning all heating in the building down. Front desk acted as if you were an inconvenience to them. Valet parking only. Though usually not an issue, on Sunday evening it took 20 minutes to have the car parked as there was a single parking attendant. When you leave luggage, there is no secure room for them. They just tell you to leave the bags in the corridor. Overall, not a great experience because of poor management.

Clean, good location, quiet, large room, very nice lobby. Kianti’s Pizza and Pasta Bar was a great place for dinner. The only problem was a self-important valet parking attendant who was rude. I forwarded my complaint to the hotel and they received it in a responsible way. I’d stay here again.

Very bad customer service and 1 hour take to check in and waste my time and very frustrating customer service and support.

I felt very safe as a solo traveler. I loved being so close to the iconic Boardwalk and the Beach both easy walking distance. Great having a coffeemaker, microwave and fridge. Here to visit friends and for some r&r. It was great.