Verified traveler
January 16, 2024
Terrible, non-responsive staff, in a poorly-designed and maintained building. Rooms are not clean and hotel has rampant maintenance problems (light switches that don’t work, intermittent hot water, phones not working, etc). Building is also just not well-constructed - doors don’t close properly, etc.
Staff often not present at all (e.g.un-attended reception desk) and completely non-responsive to time-sensitive problems. Owners/management also don’t bother to respond to “contact us” channels.
NOT RECOMMENDED. There are lots of hotels in the Zona Colonial. Stay somewhere else.