We came to the hotel to check in at 3 p.m., and the luggage arrived at the hotel first. When we came to check in, the staff didn’t seem to know what we were doing. We were surprised. Another staff member at the front desk was talking on the phone about the work content, saying loudly. Details such as last year's labor costs continued to cover the entire time from check-in to waiting for the room. The staff asked us to wait for a while, and gave us refreshing refreshments, which were delicious. The design style of the whole hotel is very good. Thank you. It’s good. The problem is also here. Due to the structure of the hotel, the privacy of the guest rooms is poor, and the sound insulation is very poor. In addition, there are many foreigners who check in and take pictures, which can be clearly heard inside the room Every sentence of their conversation, when they opened the door in their nightgowns, they met the eyes of the person taking the photo.
Hotel facilities: y coffee and y kitchen are independently operated, so the products are very stable, and the taste is very good in all aspects. Except for the coffee bar, the hotel is indoors, and the rest are semi-outdoors. There is no air conditioning, and it is very stuffy. The staff told me that takeaways are not allowed. Eat in the room, you can only eat outside. The water in the hotel swimming pool is very dirty, you can only take pictures, you can't go into the water, and no one goes into the water.
Room: The overall look and feel is good, the floor-to-ceiling glass + outdoor landscaping is a plus, but the details are poor, such as the alcove light in the shower room with exposed wires, the lighting sleep mode is fully off without low-level lighting, the air conditioner keeps making regular noises, and the bedding Very ordinary, the quilt cover is airtight and stuffy in the middle of the night, you wake up hot or cold, the pillows are neither soft nor supportive, the inner cores of the two pillows in the double bed room are not the same, the bluetooth speaker rings by itself in the middle of the night, like an alarm clock, it is hot when you take a shower The water temperature is not enough and unstable, like the solar water heater of the farmhouse, the shower is not pressurized and blocked, and the shower experience is very poor. This is unbelievable for a hotel of this price.
Service: The most disappointing point is that the team lacks professionalism and service awareness, and the communication is blunt and unenthusiastic. From check in to room service, I asked for an ironing machine. The staff asked me how long it would take to use it. I was stunned and didn’t know How to reply, she emphasized again, how long do you need to use it? Later in the evening, the staff asked to return the ironing machine because there was only one in the entire hotel. As a resort hotel, if you don't have a proactive sense of service, you will fail. I flew half of China to come here for vacation, not to think, game or discuss with you.
Summary: At the same price, it can’t compare with Capella Edition Mandarin Oriental’s service package and resort feeling, and it can’t compare with Anyu’s comfortable and considerate service in the same category. I can only be an internet celebrity check-in homestay, that’s all. I came here for Xie Ke and returned with disappointment. peace out
Original TextTranslation provided by Google