Hyatt Regency Properties in Shanghai

Good staff service.  Polite and helpful. Gym is nice and big, and clean

The hotel location and rooms are very good, but due to the peak Labor Day holiday, manpower was low, there was a lot of delivery trash at the elevator and outside the rooms that was not collected on time. Understandably that waimai is the top choice for most guests because only one restaurant in the hotel was open, perhaps putting a centralized trash bin per floor would be better and signs to educate guests where to throw them. That way pests can be avoided, rooms won’t have smell of food, and the hallways looks cleaner and organized.

We had an amazing stay that genuinely surprised us. Given the reasonable pricing, our expectations were modest, but the hotel far exceeded them. The staff were exceptionally friendly, and the location was perfect for easily getting around. As a family with fussy eaters, we were particularly impressed by the diverse and thoughtful selection of food at both breakfast and dinner; there was truly something for everyone. We are already planning a return visit for a longer stay and would not hesitate to recommend this hotel. Thank you making our stay so memorable.

Great location, very convenient for Wanda Plaza, and the surrounding views are also lovely. Alice at the front desk was particularly friendly and welcoming. Her smile was sweet, and she noticed my baby had come downstairs without shoes, so she thoughtfully offered a pair of disposable slippers for children. Such a sweet and caring gesture! 🫰 Overall, our experience was comfortable. However, there are a few areas that could be improved: 1) The lobby air conditioning was too warm 🥵. For an international 5-star hotel, this sort of hardware issue is quite unexpected and should be addressed. 2) Collecting food deliveries was quite inconvenient. I suggest implementing a system where robots can deliver food to guests' rooms, which would greatly enhance guest convenience and also help reduce elevator usage, as the hotel only has four elevators. 3) The extra bed fee of 233 RMB per night felt a bit too expensive 😂, especially when considering your overall room rates.

It's a legit pet-friendly hotel. Our Dog 🐶 have a wonder full experience and the swimming pool it's clean and the water is clear and properly maintain. We will definitely going back to Hyatt Renessance Chongming. Maybe next time make the breakfast a little more western like added some cheese