Vienna Hotel (Shenzhen Gushu Metro Station)

Reviews of Vienna Hotel (Shenzhen Gushu Metro Station)

Vienna Hotel (Shenzhen Gushu Metro Station)

No. 368 Gushu 1st Road, Xixiang, Bao'an District, Shenzhen, Guangdong, 518126, ChinaSee Hotel Details
Vienna Hotel (Shenzhen Gushu Metro Station)
Vienna Hotel (Shenzhen Gushu Metro Station)Vienna Hotel (Shenzhen Gushu Metro Station)Vienna Hotel (Shenzhen Gushu Metro Station)
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Guest Reviews

9.2/10
Very Good
1454 Reviews
Verified reviews
Location9.1
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(1454)
Positive reviews(1415)
Reviews with photos/video(158)
Offers pick-up/drop-offs(163)
Easy to get around(129)
Friendly front desk staff(102)
Convenient location(96)
Close to airport(62)
Delicious breakfast(35)
Perfect for business trips(28)
Stayed multiple times(15)
Negative reviews(39)
Guest User
Standard Double Room
Stay Date Dec 2025
Business traveler
15 Reviews
5.0/10
Posted on Jan 27, 2026
The facilities in the room on the 9th floor didn't look renovated at all. Could they replace the chair? It was moldy and black. When the shower in the bathroom produced hot water, there was an indescribable smell – was it the hot water itself? Alright, after staying at both Vienna 3 Best Hotel and this one within two weeks, I know to avoid this brand for future business trips to Shenzhen.
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Response from Property: Dear Guest, we are very sorry to hear about your unpleasant stay. Our management took your feedback very seriously and personally checked the room you stayed in. We did not find the moldy and blackened chairs you reported. Regarding the unpleasant smell of the hot water in the shower, we also followed up with guests who booked online a long time ago and none of them reported any problems with the hot water. We wonder if you have been in a bad mood lately. Although we don't know the reason, it's okay. I listen to your complaints and grievances. I'm willing to be your sounding board. Don't put all the pressure on yourself. Moods are like thunderstorms, intense but there's always a rainbow after the storm. And I'm here with rainbow candy, waiting for you to visit again.
Jiemo-2024
Standard Double Room
Stay Date Dec 2025
Family
28 Reviews
10/10
Outstanding
Posted on Jan 4, 2026
The hotel environment is quiet and elegant, and the lobby design is stylish. The room offers expansive views and excellent soundproofing, ensuring no noise disturbance late at night. The breakfast features a rich variety of both Chinese and Western options, with fresh and delicious ingredients, including local specialty snacks. The facilities are complete and well-maintained; overall, it exceeded my expectations and is highly recommended! Dining downstairs is convenient, and the hotel also arranged airport transfer service, which is a big plus.
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Response from Property: Dear Guest, Thank you for your continued trust and patronage. We constantly strive for excellence, aiming to provide our guests with a satisfying and cost-effective experience through affordable prices, sincere service, high-quality experiences, and rigorous and efficient management. Our hotel advocates "attentive service," and we are actively seeking opportunities to provide you with a more comfortable and satisfying resting environment. There's also a small food street nearby to satisfy your culinary cravings. Please feel free to contact the front desk with any questions; our staff will be happy to assist you. Your satisfaction is our greatest pursuit! Thank you again for your patronage of Vienna Hotel Airport Gushu Metro Station Branch. We look forward to your next visit.
Mengyan 1
Standard Double Room
Stay Date Nov 2025
Business traveler
341 Reviews
10/10
Outstanding
Posted on Dec 12, 2025
The hotel is lively downstairs with plenty of food stalls, and its location is very convenient, being close to the subway station. The hotel service is also very good. Overall, it's quite decent. The soundproofing of the windows might be a bit lacking, but it wasn't very noisy at night. The airport transfer service was also excellent! 👍
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for your continued trust and patronage. We constantly strive for excellence, aiming to provide our guests with a satisfying and cost-effective experience through affordable prices, sincere service, high-quality experiences, and rigorous and efficient management. Our hotel advocates "attentive service," and we are actively seeking opportunities to provide you with a more comfortable and satisfying resting environment. There's also a small food street nearby to satisfy your culinary cravings. Please feel free to contact the front desk with any questions; our staff will be happy to assist you. Your satisfaction is our greatest pursuit! Thank you again for your patronage of Vienna Hotel Airport Gushu Metro Station Branch. We look forward to your next visit.
Guest User
Standard Double Room
Stay Date Nov 2025
Solo traveler
13 Reviews
10/10
Outstanding
Posted on Dec 11, 2025
Clean rooms, great service, and airport shuttle available. Highly recommend!
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for your continued trust and patronage. We constantly strive for excellence, aiming to provide our guests with a satisfying and cost-effective experience through affordable prices, sincere service, high-quality experiences, and rigorous and efficient management. Our hotel advocates "attentive service," and we are actively seeking opportunities to provide you with a more comfortable and satisfying resting environment. There's also a small food street nearby to satisfy your culinary cravings. Please feel free to contact the front desk with any questions; our staff will be happy to assist you. Your satisfaction is our greatest pursuit! Thank you again for your patronage of Vienna Hotel Airport Gushu Metro Station Branch. We look forward to your next visit.
Guest User
Standard Double Room
Stay Date Nov 2025
Couple
5 Reviews
10/10
Outstanding
Posted on Jan 1, 2026
The hotel's location is absolutely fantastic, right downstairs next to shopping centers and great food. They're also very thoughtful, offering airport pick-up and drop-off services. I'll definitely choose this hotel again for my next trip.
Show OriginalGoogle Translated
Response from Property: Dear Guest, Thank you for your continued trust and patronage. We constantly strive for excellence, aiming to provide our guests with a satisfying and cost-effective experience through affordable prices, sincere service, high-quality experiences, and rigorous and efficient management. Our hotel advocates "attentive service," and we are actively seeking opportunities to provide you with a more comfortable and satisfying resting environment. There's also a small food street nearby to satisfy your culinary cravings. Please feel free to contact the front desk with any questions; our staff will be happy to assist you. Your satisfaction is our greatest pursuit! Thank you again for your patronage of Vienna Hotel Airport Gushu Metro Station Branch. We look forward to your next visit!
DDCKL
Standard Double Room
Stay Date Oct 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Nov 11, 2025
It was a very good hotel , The airport shuttle was excellent , The room was a little bit old, but clean and comfortable. The staff was very friendly and helpful, breakfast was good, and I will stay again.
Response from Property: 尊敬的賓客,您好!非常感謝您的一直信任與厚愛,我們一直不斷追求卓越,以親民的價格、真誠的服務、高品質體驗和嚴謹高效的管理,為客户打造一個超值性價比的滿意體驗!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!附近還有一條小的美食街滿足您的味蕾,有任何疑問歡迎您隨時諮詢前台,小哥哥小姐姐們一定會耐心為您解答,您的滿意才是我們最大的追求!再次感謝您對維也納酒店機場固戍地鐵站店的厚愛,期待您的下次光臨
View from above
Deluxe 2-bed Room
Stay Date Oct 2024
Family
5 Reviews
9.0/10
Great
Posted on Nov 15, 2024
Receptionist was very helpful. She helped setting up phones to use in room wifi for us and arranged free airport transfer to happen at 4:00am. Outstanding service. Will definitely recommend this hotel.
Response from Property: Dear guest, we are very sorry that we failed to satisfy you. Please allow us to bow 90 degrees to express our apologies. Please rest assured that you will be satisfied next time you stay here!
Foxy Sakura
Standard Double Room
Stay Date Dec 2025
Family
15 Reviews
4.0/10
Posted on Jan 12, 2026
It’s a residential area
Response from Property: 親愛的客人,非常不好意思,沒能讓您滿意,對此我們深感抱歉。請允許我們集體彎腰90度向您獻上我們的歉意,也請您儘管放心,下一次您來住保證會讓您滿意噠!
Anonymous User
Standard Double Room
Stay Date Feb 2025
Business traveler
4 Reviews
10/10
Outstanding
Posted on Mar 7, 2025
Good location, very close to the airport. Clean room and good service.
Response from Property: Dear guests, hello! Thank you very much for your trust and love. We have been pursuing excellence, and have been creating a cost-effective and satisfactory experience for customers with affordable prices, sincere services, high-quality experiences and rigorous and efficient management! The hotel advocates "heart service". We are carefully discovering opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! There is also a small food street nearby to satisfy your taste buds. If you have any questions, you are welcome to consult the front desk at any time. The brothers and sisters will patiently answer you. Your satisfaction is our greatest pursuit! Thank you again for your love for Vienna Hotel Airport Gusu Subway Station Branch, and look forward to your next visit
Guest User
Superior Room (2 Beds)
Stay Date Nov 2024
Traveling with friends
1 Reviews
7.5/10
Posted on Jan 17, 2025
the transportation arrangement to the airport is very good
Response from Property: 尊敬的賓客,您好!非常感謝您的一直信任與厚愛,我們一直不斷追求卓越,以親民的價格、真誠的服務、高品質體驗和嚴謹高效的管理,為客户打造一個超值性價比的滿意體驗!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!附近還有一條小的美食街滿足您的味蕾,有任何疑問歡迎您隨時諮詢前台,小哥哥小姐姐們一定會耐心為您解答,您的滿意才是我們最大的追求!再次感謝您對維也納酒店機場固戍地鐵站店的厚愛,期待您的下次光臨
JASON668
Standard Double Room
Stay Date Jul 2025
Business traveler
15 Reviews
10/10
Outstanding
Posted on Sep 10, 2025
good。。。。。。。。
Response from Property: 尊敬的賓客,您好!非常感謝您的一直信任與厚愛,我們一直不斷追求卓越,以親民的價格、真誠的服務、高品質體驗和嚴謹高效的管理,為客户打造一個超值性價比的滿意體驗!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!附近還有一條小的美食街滿足您的味蕾,有任何疑問歡迎您隨時諮詢前台,小哥哥小姐姐們一定會耐心為您解答,您的滿意才是我們最大的追求!再次感謝您對維也納酒店機場固戍地鐵站店的厚愛,期待您的下次光臨
Guest User
Standard Double Room
Stay Date May 2023
Solo traveler
8 Reviews
8.5/10
Very good
Posted on Jul 2, 2023
The location is good. The service is good, even tho i don’t speak chinese and the worker didn’t speak english it was still possible to ask for help with a translator and they help me. I was missing a small fridge exspecially since it was 34 degrees having no cold drinks or items is not convenient. Also the airconditioner made a lot of noice. And there was only 1 room card so the airconditioning was off when you are not there, when come back 9-10h later it was hot again.
Response from Property: 敬的賓客:您好!非常感謝您對我們維也納酒店機場固戍地鐵站店的點評,很遺憾沒能得到您的5星好評。沒能讓您住得滿意我們也很抱歉,有不足的地方您提出來,我們也會盡力去改正,給您帶來不便,我們深表歉意,希望下次在您入住酒店的時候,會有一個全新的體驗,期待您的再次光臨,祝您工作順利,生活愉快
Anonymous User
Standard Double Room
Stay Date May 2023
Other
8 Reviews
8.0/10
Very good
Posted on Jun 27, 2023
服务:very good 环境:A bit noisy but fine with a closed window. 卫生:very good 设施:comfortable bed.
Response from Property: 敬的賓客:您好!非常感謝您對我們維也納酒店機場固戍地鐵站店的點評,很遺憾沒能得到您的5星好評。沒能讓您住得滿意我們也很抱歉,有不足的地方您提出來,我們也會盡力去改正,給您帶來不便,我們深表歉意,希望下次在您入住酒店的時候,會有一個全新的體驗,期待您的再次光臨,祝您工作順利,生活愉快
Guest User
Standard Double Room
Stay Date Mar 2025
Solo traveler
2 Reviews
8.0/10
Very good
Posted on Apr 23, 2025
Normal
Response from Property: 親愛的客人,非常不好意思,沒能讓您滿意,對此我們深感抱歉。請允許我們集體彎腰90度向您獻上我們的歉意,也請您儘管放心,下一次您來住保證會讓您滿意噠!
Guest User
Standard Double Room
Stay Date Aug 2024
Business traveler
12 Reviews
8.0/10
Very good
Posted on Nov 6, 2024
Good hotel
Response from Property: 尊敬的賓客,您好! 非常感謝您的一直信任與厚愛,我們一直不斷追求卓越,以親民的價格、真誠的服務、高品質體驗和嚴謹高效的管理,為客户打造一個超值性價比的滿意體驗! 酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境! 附近還有一條小的美食街滿足您的味蕾,有任何疑問歡迎您隨時諮詢前台,小哥哥小姐姐們一定會耐心為您解答,您的滿意才是我們最大的追求! 再次感謝您對維也納酒店機場固戍地鐵站店的厚愛,期待您的下次光臨