Jade Mountain

We stayed here for 6 days and 5 nights in May 2024 to celebrate a birthday. Arrival -We opted for the helicopter transfer from the resort to the airport, which cut the travel time down from 1 hour to 7 minutes! Julio, our helicopter pilot, kept the ride nice and smooth, and pointed out several landmarks on the island before we arrived at the resort helipad. -A short but bumpy car ride got us up to the top of another giant hill, where the resort is actually located. Check-In: -We were greeted by the hostess with damp hand towels immediately upon stepping out of the car, then escorted directly to our sanctuary by our Major Domo. Check-in actually happens in your room, so you’re immediately in a better mood while sitting and learning about the resort and its amenities instead of standing in line in an airy hotel lobby. Everything was remarkably well coordinated! -The helicopter can only accommodate backpacks and purses, so our luggage arrived around 5:30 pm by car, roughly 1.5 hours after we arrived at the resort. That fact should really be written down somewhere on the resort website so people aren’t surprised by it. We still had plenty of time to get ourselves together for dinner, but it would have been nice to know that had we planned an early dinner, we’d have needed to have our change of clothes and appropriate toiletries in our backpacks. -Our Major Domo borrowed our passports for record keeping, returning them 10 minutes later. Another person came to the room to do the credit card authorization for incidentals. The resort charges you 50% of your stay at booking and the other 50% one month before check-in. When you schedule excursions, the charges are treated as incidentals and handled directly through the resort so you don’t have to bring your credit card to every site you visit on the island. -Our sanctuary’s mini-fridge was already stocked with Coke, Sprite, bottled water, sparkling water, and juice. There was also a bottle of champagne on ice greeting us in our room! Room: -We booked a Moon sanctuary, and were given JC3. This is easily the most amazing resort room I’ve ever been in! High quality hardwood floors, comfortable sectional sofa and dining chairs, and proper netting around the bed with a ceiling fan directly over the bed. -You are outside. Seriously outside. The 4th wall is conspicuously absent, going along with the natural vibe of the resort. This makes for the most amazing view I’ve ever had from a hotel room, with two large pitons in our direct line of sight! The trade off for having this amazing room is not having air conditioning in the traditional sense. There are 9 ceiling fans, and we kept them on the whole time we were there! There is often a breeze blowing, but you’ll be glad the fans are there when the wind stops. I tend to run warm, so it was an adjustment sleeping the first night while feeling about 5 degrees warmer than usual. My wife runs cooler, so she had no problem going to sleep when it was 80 degrees at

I won't repeat other reviews. But they all carry the same theme of excellent service and amenities. My butler, Teclus went above and beyond. I was blown away by the crew that took care of my husband and I. Overall, I couldn't have asked for a more magical vacation. I will definitely return.

Had a great 3 night stay we won't forget. The rooms are unlike anything else we have stayed in, but that is easy to know from the pictures. Every interaction with the staff was great, but this is typical for a resort of this caliber and price point. What really blew us away was the food. Burgers and banana daiquiris at beach bar. Each nightly dinner option at Jade club. Tough to get this level of quality in the Caribbean and Mexico even at the well known 5* brands. The all inclusive was worth it.

This is by far and away the most luxurious and amazing resort my wife and I have ever visited. Pictures cannot possibly do the beauty of the property proper justice. Every room, restaurant, staff member, beach, activity, etc is absolutely first class all the way. It's not cheap, but it's worth every penny. We will definitely be back. It is simultaneously exclusive, secluded, lavish and quaint.

Perfect long weekend trip! Exceeded expectations. Lovely room, amazing views. Friendly staff, especially Tony and Vito. Food at all of the restaurants was very good. Use the ear plugs provided because the birds do start chirping very early! Next time we want to spend more time on the beach. Can not wait to go back.

This is just an amazing resort. Yes,it is eye-wateringly expensive, but if you can do an 'add-on' to another resort or live near enough to go for a short trip, it's worth it. The open rooms ( only 3 walls) are a must ! I was worried that it would be too hot or lots of insects would come in. Neither are true. Lots of little birds come in, who are VERY clever at trying to pinch your food leftovers, no matter how tightly you think you've wrapped them up. The private pools are also quite big - not just a plunge pool, you can get a few strokes in!

We stayed in a Moon Sanctuary(JB4). The room was magical. The view, the pool, the bed, the bathroom....EVERYTHING was special. The room temperature without AC was perfect. There was always a breeze. The walk back from the beach is up a steep hill, but a quick dip in the pool cooled you off. To avoid the walk, you can take a quick shuttle back up. The food, views, beaches, snorkeling, and staff are amazing. Most of the time, you felt like you were the only ones on the property.

Lived up to the hype and our admittedly high expectations for a 20th anniversary trip! Our major domo Sean was the best, the attention to detail at every turn was spot on but never obtrusive! Loved paddle boarding at sunset, a short walk to second beach for a run off the beaten path in an old sugar plantation and arguably the best food & massage we’ve had in a long time - and the bar was high! Incredibly private and romantic! The resort yacht was an awesome way to spend the afternoon!

The Jade Mountain resort is paradise. The rooms are amazing, the food is wonderful and the staff are friendly and helpful. We wondered if having the open wall in our room would allow bugs and critters into the room, but we never saw any, a few small (cute) birds come in to the room in the morning in the hope of breakfast, but they don't come far in and are they add to the experience. The view from our sanctuary was fantastic and even with the open wall, completely private. Having a major domo on call 24hrs a day to look after your needs is so over the top it's almost embarrassing. But they were lovely people and made us so welcome. We had anniversary dinner on the beach at sunset and it was an unforgettable experience. Out stay exceeded our expectations- and we have the greatest memories from this vacation.