Spa Hotels in Dubai

Overall, my stay was quite average and didn't really meet my expectations for a JW Marriott (five-star) hotel. I had booked a sea-view room, but upon check-in, I was informed that the building housing the sea-view rooms was temporarily closed, so I couldn't get the room type I had originally booked. The hotel assigned me to another building, stating it offered the best available view. However, the actual view was significantly different from the sea view shown on the booking page. What was particularly disappointing was that there was no prior notification, nor was any compensation or upgrade offered throughout the process. During my stay, I called the front desk to inquire about a late check-out. The first call was disconnected almost immediately after being answered—I'm not sure if it was an accidental hang-up or another reason—and I only managed to communicate successfully after calling a second time. Additionally, I noticed some red marks on my leg, possibly insect bites, during my stay. While I can't definitively link it to the hotel, I'd still recommend that the hotel enhance its pest control measures in the rooms. As for breakfast, the overall quality was decent, but the variety was quite ordinary, and there's definitely room for improvement compared to other five-star hotels of the same caliber. During this Dubai trip, I also stayed at The St. Regis and Kempinski Hotel Mall of the Emirates. In comparison, this hotel has room for improvement in terms of service details, overall stay experience, and honoring booked room types. I hope the hotel can further enhance its service quality in the future.

There are many choices for breakfast, the service is very good, there is a beach and a swimming pool, and the hotel also has several restaurants. It's about 20 minutes away from the city. I will come again next time, it's great!

We booked a stay at the Sheraton Grand Dubai to celebrate our daughter’s birthday and what a fun and memorable experience it was! We visit Dubai several times a year but had never stayed here before. Our daughter, who lives in Dubai, suggested after she enjoyed a pool day, and it turned out to be a brilliant idea. The food was really great, the staff were outstanding, and the service throughout was exceptional. The pool area was beautiful and relaxing, everything about the stay was perfect. We couldn’t find a single thing to fault. Highly recommend the Sheraton Grand Dubai — we’ll definitely be back!

A truly perfect stay! It's cut from the same cloth as Atlantis but with a more artistic vibe. The fire and water fountain show is definitely worth seeing! Breakfast was abundant and varied. Due to a flight change, we had to check out a day early, and the hotel surprised us by delivering our ordered breakfast items right before we left. It was beautifully presented and far from a perfunctory gesture, which was a delightful surprise!

I was given a room on the 3rd floor, which was too low and disappointing! I saw that others who booked the same room type before were given higher floors. When I asked the front desk staff during check-in, they said the highest they could give was the 3rd floor. I wonder if I was treated differently! The suite itself was quite spacious. A big shout-out to the restaurant staff, their service was attentive and their attitude was excellent, even though the breakfast selection wasn't extensive.

A magnificent hotel with an ideal location, perfectly situated between the main road and the waterfront. It's a 3-minute walk to the beach, and they provide towels and umbrellas. The room is huge, the bathrobes are soft, the slippers are comfortable, and the bed and pillows are perfect. The service is excellent; they always resolve any issue, even bringing an needle with a thread kit. The soundproofing is also top-notch. Tip: Ask for a lower floor to avoid waiting in line for the elevators during peak hours.

The sole purpose for this stay is for the countdown view of Burj Khalifa and the room’s view is spectacular! We drove and was met with the valet but then from there to the lobby was not clear as expected with a 5 star hotel. Once we got up to the room it was great. Bathroom was nice and room is modern, but the TV is not great. The the colour is obviously broken with half the TV different. Breakfast was good with a good spread and taste was good but they didn’t have enough staff and service is rushed and the experience is not quite 5 star. It just seems a number of staff isn’t fully trained and the manager had to tell them to do this and that in front of us. Lastly, they tried the “menu” model like top hotels with the breakfast and that was a joke! I ordered French toast and on the menu it was with whipped cream and compote with berries. The plate given had no cream and just had a couple strawberries. It was a good stay but still some areas to improve for the premium price.

The environment is great, the service is excellent, and check-in was a breeze. Unlike some hotels that demand a deposit upon arrival, this one doesn't. Plus, it's quite well-equipped; I've stayed in other Dubai hotels that didn't even provide slippers or toiletries, but this one has them. It's also very convenient for getting around and shopping.

3 star at a max for Dubai. I guess having a club enhances the star rating but this is not to say it is poor, but rooms need upgrading.  It serves a specific client group, this definitely defeats the Accor Standards and not good enough of management to say “well they are 90% of our guest”.  I choice to say as the price ratio was good for the night but if the stay was longer I would have ran away! Would I come back, not likely unless Accor Head office does some serious head banging!

We had a wonderful 2-night stay and a truly great experience from reception to housekeeping and the restaurant team. A special thank you to Tarun & Yoon at the Front Desk for their warm hospitality and assistance. To the 365 Breakfast Team Vipin, Biak & Harriet. Thank you for the excellent service and care throughout our stay. A big appreciation as well to Sonika & Yash at Flying Elephant for making our dining experience so enjoyable. Special thanks to Sandeep from Housekeeping for keeping everything perfect and comfortable during our stay. We truly felt welcomed and well taken care of throughout our visit. We will definitely be back soon. Thank you once again!