Hotel near Zona Hotelera,Cancun62.3% of visitors choose this area
With a stay at Beachscape Kin ha Villas & Suites in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Tortuga Beach and Langosta Beach. This beach aparthotel is 0.8 mi (1.3 km) from Cancun Convention Center and 3.7 mi (6 km) from La Isla Shopping Mall.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including a health club and an outdoor pool. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Albufera, one of the aparthotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the beach bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Stay in one of 130 guestrooms featuring LCD televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
GGuest User2022.10.03
The Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!
Hotel near Avenida Kukulkan,Cancun5% of visitors choose this area
With a stay at Hotel NYX Cancun - Near La Isla Shopping Mall in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Cancun Convention Center. This beach hotel is 5.5 mi (8.9 km) from Delfines Beach and 16 mi (25.7 km) from Moon Palace Golf Club.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Deck, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 195 air-conditioned rooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
AAnonymous User2024.04.10
Well maintained facilities, impeccable cleanliness. Very pleasant reception, everyone was very attentive. The food is varied and very good. The location is great and the view from the rooms is incredible. Close to the most chic shopping mall in Cancún (La Isla). Great drink and food options in the restaurant. Swimming pool with music, most of the day. Good stretch of beach for walking. Jetski rental on the beach in front of the hotel.
Hotel near Avenida Kukulkan,Cancun5% of visitors choose this area
With a stay at Grand Oasis Cancun All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Delfines Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and an outdoor tennis court, a lucky night at the casino is the perfect end to the day. Guests can get around on the shuttle (surcharge), which operates within 16.5 km.
For lunch or dinner, stop by Dos Lunas, a restaurant that specializes in Italian cuisine. You can also grab snacks at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 10 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 1117 guestrooms featuring minibars and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as coffee/tea makers and complimentary bottled water.
GGuest User2023.03.23
Very much so a college getaway spot. During spring break time it is mostly drunk college kids. Food wasn’t very good but had some restaurants that were much better than others if you make a reservation. Staff was nice and for the most part was clean
41 reviews
3.3/5
Price from
US$153
per nignt
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Hotel near Zona Hotelera,Cancun62.3% of visitors choose this area
Set a pace that suits you at Residence Inn Cancun Hotel. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. With a location in Cancun's hotel zone area within the Nizuc channel reserve, surrounded by nature, just 9 km away from the Airport. Enjoy complimentary breakfast, Wi-Fi and connect to work and the outside world. Work up a sweat in our hotel's fitness center, ready for strengthening body and mind. Relax and unwind when you want. Thrive at our extended-stay hotel with the conveniences you need, like pet-friendly studios, one- and two-bedroom suites with separate living and sleeping areas. Take advantage of Cancun's bounteous produce in your hotel room's fully equipped kitchen, ready for your favorite cuisine. At Residence Inn, we welcome you to Mexico with open arms. Pets are allowed at our hotel too, so everyone in your family is welcome.
2024.04.09
The only downside to this hotel is the secluded location and not being on the ocean. That said, we loved our stay here. If you’re looking for an all-inclusive vibe and to not do a lot of activities, this would be a terrible place for kids and teens. But my 13 and 15 year olds aren’t the type to stay on resort anyway and we have done cool tours. There is also a gorgeous public beach about three miles away (Dolphin Beach). Rooms are spacious and hotel Is clean and safe. It’s no frills but I prefer it and being able to spend more on entertainment and food. We will be back.
Hotel near Downtown Cancun,Cancun24.5% of visitors choose this area
With a stay at Suites Gaby Cancun, you'll be centrally located in Cancun, within a 10-minute walk of Plaza 28 and Las Palapas Park. This hotel is 1.9 mi (3 km) from Las Plazas Outlet Cancun and 1.9 mi (3.1 km) from Plaza Las Americas.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and concierge services.
Enjoy a meal at The Turtle, or stay in and take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.
Stay in one of 54 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
GGuest User2022.01.10
The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.
Hotel near Zona Hotelera,Cancun62.3% of visitors choose this area
With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a spa tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
DDixonmane2022.09.28
Best hotel I've stayed at! The location is perfect for night-goers and is located in a good vicinity of some restaurants. The staff and service was amazing, ensuring the place is always well taken care of and secure... and let's not even get started on its phenomenal location next to the beach.
Hotel near Downtown Cancun,Cancun24.5% of visitors choose this area
With a stay at Fairfield Inn & Suites by Marriott Cancun Downtown in Cancun (Downtown Cancun), you'll be within a 15-minute walk of Séptimo Día Adventist Church and Museo Iconografico de la Carrera Panamericana. This hotel is 1.9 mi (3 km) from Ultramar Ferry Puerto Juárez and 5.2 mi (8.3 km) from Playa Tortugas.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and shopping on site.
At Fairfield Inn & Suites by Marriott Cancun Downtown, enjoy a satisfying meal at the restaurant. A complimentary breakfast is included on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 108 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
GGuest User2023.04.02
Our flight was cancelled.. CUN>JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!
Hotel near Avenida Kukulkan,Cancun5% of visitors choose this area
With a stay at Golden Parnassus All Inclusive Resort & Spa - Adults Only in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Iberostar Cancun Golf Course. This all-inclusive property is 3.2 mi (5.1 km) from Delfines Beach and 13.6 mi (21.9 km) from Moon Palace Golf Club.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this property include wireless internet access (surcharge), concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Sumo, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. A complimentary buffet breakfast is served daily from 6:00 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Limited parking is available onsite.
Make yourself at home in one of the 214 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
__ tadas2023.08.05
If you're expecting a superlative five-star hotel, you might be disappointed, but if you can book at an all-inclusive and cheap price, you'll be very happy.
The air conditioning and facilities in the lobby felt old-fashioned, and the Wi-Fi was weak at times, but the location, pool, and beach view made up for it.
Hotel near Downtown Cancun,Cancun24.5% of visitors choose this area
Welcome to Hampton Inn by Hilton Cancun Cumbres, a new hotel with a convenient location for business or for beach vacations. The Cancun International Airport is just 15 minutes away. Enjoy our spacious rooms, convenient working facilities, friendly staff and stylish amenities.
Within walking distance to many restaurants and bars, we are less than 10 miles from Pabellon Cumbres Mall for shopping, entertainment and dining choices. Find your way with ease to nearby tourist and recreational destinations like Puerto Morelos, Playa del Carmen and Tulum for enjoying the beach and the Mexican Caribbean.
Enjoy our free, hot breakfast buffet daily and lunch and dinner in our Lobby bar. Our 24-hour HUB provides drinks, snacks and sundries. A friendly staff member will recommend a nearby restaurant for local favorites, pizza, burgers, or even sushi.
Our modern guest rooms feature one king- or two queen-sized clean and fresh Hampton beds® and walk-in showers for comfort and convenience. Watch premium channels on your HDTV. Our suites feature more space and a sofa bed.
The hotel has a 24-hour business center. We have 2 board rooms for small meetings for up to 30 people. Take a break from work and enjoy some rest and recreation at our outdoor heated pool and fitness center.
2023.11.15
Staying at the Royal Haciendas was such a pleasure. Our Concierge Joe treated us most kindly. My daughter and I enjoyed the suite we stayed in on the 4th floor. The view was spectacular. The food was tasty, especially the ribeye steak in the Los Murales restaurant. The staff was soo very friendly and courteous. They deserve every tip possible ! I especially enjoyed relaxing in the whirlpool oh, yes and watching the waves from the LaPalapa restaurant where Oscar and Uriel served us very well. Room service was great too and so was our “ maid” Edith. I hope we get her again the next time we go. I relaxed this time versus attend all the activities and events so maybe more next time. Off to the Royal Sands, hopefully next 😬😬.
Hotel near Downtown Cancun,Cancun24.5% of visitors choose this area
ibis Cancun Centro, in the city's largest business district, is just steps from Las Americas shopping center, 15 minutes from the airport, and 10 minutes from Cancun's crystal-clear waters. Offering 190 modern, comfortable rooms, ibis Kitchen Lounge restaurant, daily breakfast buffet, bar with 24/7 snack service. Free WiFi, parking and facilities for those with special needs. 100% smoke-free
GGuest User2023.12.28
It was better than the review.
There's Walmart supermarket connected to lobby, so easy to grab foods, milks, gifts... Also, all the hotel counter abd service people are nice. My room was quiet and yes you can hear if people close door really hard but it can happen to any hotel. There's separate Air conditioning so room was cool. You can control the temperature.
Also There's pizza restaurant and rental car service in the lobby. Very convenient location overall.
Very Good
136 reviews
4.1/5
Price from
US$43
per nignt
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4.2/5
Very Good
This hotel was unbelievable good value. We stayed here for a night en route to Isle Mujeres. Lively small hotel with tropical garden and small Pool. A great introduction to tropical Mexico coming from a cold and wet Ireland. The young man in reception was so nice and spoke some English. So after a quick check in we went to our room to drop the bags as it was around 9pm and we meeded to eat. We went across the road to a lovely outdoor pizzeria and had a delicious pizza. Again staff there were so friendly. Came back to bed. The room had two double beds for 4 of us and it was grand. Hot showers, clean room and comfy beds. Breakfast the next morning was delicious. We thought it would be a continental Breakfast but we had a proper Mexican breakfast. We left that morning but could have stayed a few more days as it was so nice. I would definitely recommend this hotel . There were kids enjoying the pool as we left. The pool area is shaded as are the grounds so it’s like an oasis in the city.
Hotel near Downtown Cancun, Cancun 24.5% of visitors choose this area
Price per night from:US$93
4.0/5
Very Good
Mm3y0uAmazing hospitality :) and I had the most delicious ceviche and pina colada from the snack bar. I’m sorry the pina colada is so dangerous it just tastes like a smoothie but it hits you immediately after!
Hotel near Zona Hotelera, Cancun 62.3% of visitors choose this area
Price per night from:US$289
3.8/5
GGuest UserHotel in general a bit old and misses a lot of facilities, like pool bar, restaurant. Nice swimming pool area with lounge beds and infinity pool overlooking the sea.
Regarding the rooms it was really good, very spacious, very clean, the bed was super comfortable. Only thing to point was the windows should be changed cause they are old and could hear the wind all night and also please put some blackout curtains, I had to sleep with eye mask cause of all the light coming inside the room in the morning.
In general for 2 nights was pretty good for money
Hotel near Zona Hotelera, Cancun 62.3% of visitors choose this area
Price per night from:US$67
3.8/5
MMelissaPros
Location. Rooms, hotel grounds
The location is about 5-10 min walk to the main area of downtown with all the shops and markets.
The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day.
The property has a front gate so it made the hotel feel very secure and safe at all hours.
Overall no issues with the hotel itself.
Cons
Communication and checkin
I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel).
I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
Hotel near Downtown Cancun, Cancun 24.5% of visitors choose this area
Price per night from:US$55
3.7/5
DDalaoganThe hardware of the hotel is okay, in line with this price. The location is in the urban area, there are buses at the door, the hotel has its own free parking lot, and the swimming pool downstairs is really good.
Two points to complain about: 1) Additional city tax and tourist tax were collected, and compensation was made after communicating with Ctrip customer service, 2) The breakfast is very average, and there are not many seats, so you need to wait during peak hours.
Overall not too bad.
Hotel near Downtown Cancun, Cancun 24.5% of visitors choose this area
Price per night from:US$72
3.7/5
GGuest UserAvoid this place like the plague or expect to get what you pay for. We stayed here for just 12 hours and even that was pure suffering. Check in was from a disinterested receptionist. All sorts of dodgy people staying here. Our room was opposite a room with locals that were having a party with maximum music volume - with the door fully open and things strewn all over the room. Directly across my room and visible from the peep hole. The noise ended at 3am and began again now as I type, at 0630. Screaming, shouting, banging on doors. I have stayed in MANY sorts of places and this is by far the worst - I have never given a one star review before. Not to mention, noise insulation was non-existent and you can hear every pebble rolling around in the main road outside along with the trucks and motorcycles etc. Hotel management not bothered, probably complicit with the activities themselves. And seeing as to how this is Mexico and I am a female traveller, I could hardly confront anyone myself for fear of some sort of retribution. I did not feel safe here at all. If I could add a video to this review of the things we experienced during our one night stay here, I would.
Hotel near Downtown Cancun, Cancun 24.5% of visitors choose this area
Price per night from:US$36
3.6/5
GGuest UserI enjoyed my stay at Krystal Urban Hotel! I received excellent service from the staff. I felt at home. I definitely recommend this hotel to anyone on a tight budget The Aquamarina restaurant serve delicious food. The breakfast is my favorite because it has a variety of home cooked foods. The staff, Rodolfo and Karen, work very hard managing the breakfast shift well- they keep the shift running smoothly.
Hotel near Downtown Cancun, Cancun 24.5% of visitors choose this area
Price per night from:US$61
3.6/5
GGuest UserI booked this hotel room on Hot Wire. I recognized the hotel picture from a previous search on a different site. I believe the other site had it listed for $96/night, but on Hot Wire I paid $65/night, for 5 nights. In addition to the hotel cost I paid $15 in taxes. I was super excited about the deal I got. Well, was I surprised when I got there. The amenities list on Hot Wire included Wi-Fi, but the room was not equipped with Wi-Fi. However, there was Wi-Fi in the common areas i.e., the pool area and an area they call El Jardin (the garden). Hot Wire never said the room includes Wi-Fi, but it would have been nice to know upfront. I believe it was neglectful on their part. I needed to be connected for work on a couple of days. If I would have known I wasn't getting access to Wi-Fi in my room I would have not booked a room elsewhere. Luckily for me Dolores, who appeared to be the reservations/reception manager put me in a room that would most likely get a Wi-Fi signal, and it did. I was placed in room 3104 and was able to connect to the pool area Wi-Fi from my room, most of the time. Thank goodness for Dolores. When I read the reviews on Tripadvisor I called in advance to voice my concerns about the Wi-Fi. (Thanks to all of you who mentioned that in your reviews.) It was imperative that I have a Wi-Fi connection. She said she would take care of it and she did. Thanks Dolores and Crew. Dolores and her team were kind, professional, friendly and knowledgeable. I did have a problem with the AC - it was too noisy. Also, there was a leak coming from one of the light fixtures in the bathroom (pics). I called the reception desk and they came in a matter of minutes. Honestly, it was less than 5 minutes for both instances. The customer service was phenomenal. Unfortunately, the rooms were not. My room was a standard room. I got what I paid for. It had everything I needed; clean room, fridge, AC, clean towels and linens every day, great pool and beach view and a great attentive staff. My only disappointment was the Wi-Fi, oh and did I mention I had no TV. Now, I don't go on vacation to watch TV, but on this particular trip it would have been nice to have the option, due to all the rain. It rained practically everyday thanks to hurricane Agatha. TV was another amenity Hot Wire had listed. NOT TRUE.. And it wasn't due to the weather. You see, I met a lovely couple at the Hotel and they had great internet and TV connection. Their room was equipped with a working TV and a modem/router, which both worked so that got me thinking, 'WTF is going on?' I thought about the reviews I read on Tripadvisor and Google and I couldn't understand why they were at both ends of the spectrum and I started to ask around and found out why. The building itself is composed of 4 other ”administrations” as per the staff. Some rooms have been upgraded and modernized while others have been left in their original state with a few minor upgrades,
Hotel near Zona Hotelera, Cancun 62.3% of visitors choose this area
Price per night from:US$70
3.6/5
To be perfectly honest, this was my 2nd stay with hotel plaza kokai. the room rates historically are fair and expectations should be adjusted accordingly. my first stay was for an extended period of time (3 months) and it was a vary enjoyable experience. Which is why I chose to return. However, this stay was incredibly awful. from the moment i arrived the shenanigans began. The hotel intentionally over booked the property where-by not having either of my 2 rooms available ( my stay was for 10 days). therefore, we were put into their Jr suite.. together for 1 night and told we would get a free breakfast... the free breakfast never happened. the compensation offer was nowhere near the cost of both rooms for 1 night. and to be honest the room was worthy of being called a Jr suite. as if that was not enough, i was charged $60 USD for my husband being in my room??? my room was a double with 2 double beds!!! what is more disappointing is the daytime front desk staff was not interactive and had attitudes because i dared to question the overbooking the extra charge for my husband and the unacceptable compensation offer. i did book through *********** and reported the matter to them and booking was quite helpful but were not able to secure compensation for the overbooking nor were they able to get the additional money charged to me for my husband. however, they did give me a *********** credit to my account. the hotel gave some rediculous excuse about the room being a single room (which it was not). aside from those issues there was a rather large group of travelers whos region and national origin i will leave out but lets simply say their behaviors and attitudes were gruff rude inconsiderate and carried airs of aggressive entitlement. they were allowed to occupy the considerably small pool area from the hour it opened through the hour it closed (approx. 12 hours a day) all the while chain smoking and chain drinking. this allowed behavior was allowed and successfully prevented any other guests to enjoy any time poolside. They hung clothing out of the front of house windows for the purpose of drying them (underwire, swim shorts, collared shirts, t-shirts etc.). which gave the already aged looking hotel a guttural appearance. i would like to add... the housekeeping maintenance and restaurant staff were amazing. considering the dated and often broken-down condition of the hotel and equipment the staff did an amazing job with their duties. the rooms are kept tidy and sanitized. the hall floors are glittering and shiny. the restaurant is attended with the greatest pride and attention to diners. The menu is decent and considering the hotel setup, the cooks do a good job filling orders. among the restaurant staff Osacar and Orlando go above and beyond the call of their assigned duty. I wish i could say i will return to hotel plaza kokai but i will not. the fiasco of the rooms and charges and p*ss poor compensation and terrible attitude of the day time front desk
Hotel near Downtown Cancun, Cancun 24.5% of visitors choose this area
Price per night from:US$30
3.4/5
GGuest UserThe accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday.
Earl