3-Star Hotels in Cancun

Clean and comfortable stay overall🏨✨ The room was cleaned daily and everything was well-maintained. The bed was soft and comfortable, and the mattress still felt supportive 👍 The room was also very quiet — I stayed on the second floor and couldn’t hear noise from other rooms at all, which made it easy to relax. The location is excellent, right in front of Mercado 28, so it’s very convenient for shopping and getting around 🛍️ The staff were very friendly and helpful, and some of them spoke English, which made the stay even easier 😊 Wi-Fi was available throughout the property. It occasionally slowed down a bit, but overall it worked fine for everyday use 📶 The only downside was the shower — the water gets hot, but only for about 2 minutes before turning lukewarm. However, it was still manageable and I didn’t have any issues showering. Overall, a solid place to stay with great location and friendly service👍

Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast. The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube. Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone. There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper. You can book Uber and you'd be picked up in front of the hotel. I will definitely come back to this hotel when I visit Cancun in the future.

Unfortunately this time the room was not clean, the bed had stains and hair, they moved me to another room and once again when I checked the bed it was dirty with sheets with hair on it, finally they changed me to a third room and if you can guess more hair on the sheets in the room bed, all supervised by hotel staff, in the end the manager on reception duty came himself with a room lady to change the sheets and bedding in the first room he had, if you stay here check your bed carefully because 3 Rooms with dirty sheets leave much to be desired.

Selina Hotel may have an older appearance, but its charm lies in its exceptional service, prime location, and welcoming atmosphere. The staff’s friendliness truly enhances the stay, making guests feel at home. The property itself is spacious, offering plenty of room to relax and explore. Conveniently located just three minutes from a grocery store, it provides easy access to essentials. One delightful surprise? The abundance of iguanas roaming the grounds, adding to its unique character! Plus, with plenty of restaurants nearby, guests have great dining options just a short stroll away. The hotel is only 3-4 minutes from the lively Coco Bongo and just 5-10 minutes from the beach—making it an ideal spot for those looking to enjoy the best of the area. If you're looking for a great experience with warm hospitality, prime location, and a touch of local charm, this hotel is a solid choice.

This was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.

We’re room 620 with beach club access the location of the hotel is perfect it’s close to everything you need, mall, restaurant, hospital, money changer and a lot more! You should the beach club access u won’t regret! And ladies at the reception are very helpful and very nice they can answer everything u need to know! I love my stay at Krystal Urban Carlos and Itzel are super nice! And the breakfast is superb!

The environment here is really great. It has its own beach and swimming pool. The beach is very clean, the beach chairs have plenty of sunshades, and there is also its own infinity pool. The food in the restaurant next to the pool is also great. The blue sea is beautiful. The female front desk staff is kind and amiable. Credit cards are accepted at the front desk and the restaurant. The most worth living here is the high cost performance. The nearby hotels are several thousand. The key is whether you can accept the following shortcomings. The room facilities are very old. There is a locked wooden door connected to the next room, which is not soundproof at all. There are also balconies that are interconnected. The most annoying thing is the door lock of the room. Almost every time I go out and come back, the access card will fail, and then I have to swipe it again at the front desk. If you have just finished swimming, it takes a bit of courage to enter the air-conditioned room at the front desk in a wet swimsuit! I stayed for four or five days. Although there were cleaners to clean every day, they never changed the bath towels and sheets. Even if they were wet on the sink, they would be folded and put back on the towel rack without changing them! I saw the cleaning cart that the cleaners used every day. There were only detergents, toilet paper, shampoo, soap, etc. on it. I only saw a small cart with a few change of cloths once. I guess they would only change them when it was really bad. The towels and bath towels were washed gray and frayed, and they were very old. I checked the sheets on the first day of check-in. There was no hair, but there was a black spot that was washed out. In addition, Ctrip booked a master suite for one day, but they did not change the small room with a balcony that was not soundproof. In addition, the male staff on the night shift at the front desk was not familiar with the business, so I paid 200 pesos more for the room and could not refund it because I had just finished swimming and the access card was invalid and I could not enter the room. I caught a cold from the extremely cold air conditioner at the front desk. Finally, the elevator was broken on the day of check-out, so I had to carry my suitcase down six floors by myself...

Take the airport bus and get off at the ADO bus station. It takes only 2 minutes to walk. It is very convenient. It is very safe in the lively area of the old city. There is a supermarket nearby, and there is a Chinese restaurant. The room is not too big, it is clean.

The accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday. Earl

Nice ,clean hotel , located 15 min from Langusta Beach, my room was good, air conditioner works, good Wi Fi, good bedding Excellent deep swimming pool, with plenty of beach beds Good simple buffet breakfast Stuff is supportive I would recommend this hotel