Find 4-Star Hotels in Cancun

Good service in general. The facilities are already worn out and above all the air conditioning in the common areas was terrible... both the lobby and the restaurant, which was very annoying. I hope they fix it. Otherwise the food meets the requirements and the rooms were comfortable and without problems.

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

We loved this hotel so much and had such a positive experience here! after arriving at a different hotel we'd pre-booked and finding it to be awful, we looked online for an alternative and got a really good deal here. We got a deluxe king suite for 2 people all inclusive for the week with about 60-70% off the normal price! So we were really impressed with the value. When we arrived, the check-in process was pretty slow. The hotel is massive and yet the reception is fairly small so every time we went passed, there was a big queue of people waiting. Although it was slow, the staff were all friendly, helpful and informative and told us all about the restaurants, pools and all inclusive offering before giving us our room key. We were so impressed with the room! It was super spacious, modern and comfortable. The bed was huge and there was still loads of space. I also loved the bath with the glass divider to the bedroom, and the bathroom was lovely and clean too with bottled water provided each day. We spent about 50% of our time in Cancun out and about, and the other 50% relaxing at the hotel. We were really happy with the time we spent in the hotel; it had about 5 pools, which were lovely and we especially liked the adults only one with the swim up bar. The staff round the pool were really attentive and always very quick to offer drinks and food. The food itself was really great. The hotel had 6 or 7 restaurants of varying spec; some fancier and some more casual daytime dining. We ate in almost all of them and enjoyed the vast variety on offer. Even the more casual offerings (like in the sports bar and round the pool) were really high quality and we really enjoyed all of our meals. The all inclusive offering was really substantial too, with basically everything included. The only thing we didn't have included was the meal we had at the sports bar, but we could've dined in one of the other restaurants if we'd wanted to avoid paying anything extra. The hotel was ideally located for exploring Cancun and doing excursions etc, and we were super happy we'd chosen to stay here. I'd recommend it to anyone and would definitely stay again.

That hotel is.... saved by the beach .... The biggest disappointment was the behaviour of the staff ....1) they don't care about the customers and they don't like their job ( especially in reception ) . 2) the most of them they don't speak English even in critical place's like guest relations. 3) our room was smelling mold. P.s that hotel has good price and great beach ⛱️

Location was great. Close to everything. Service was great. Not all inclusive, only served breakfast, the same things daily. The hotel lobby has a small bar area that served drinks from 11am to 11pm for free. The week we stayed obviously was a bad week. The elevator always reeked of ****. We could not enjoy the pool due to the **** smell and the loud obnoxious music the other hotel guests were playing. Loud guests every night. Had to call the front desk to get them to quiet down one night so we could sleep.

The hotel is a very standard business hotel with a good swimming pool, gym and terrace bar. The location is very good, right in the shopping mall tunnel of the 7-character hotel area, where all major brands are located. It is convenient for eating and shopping, the hotel rooms are large, and the service is friendly. There seems to be bicycle rental at the door, and you can see the sea from the room. It is a highly recommended hotel.

Perfect hotel for a weekend getaway. 12mins taxi ride from airport. Felt warm and welcome at the hotel. Super 5 star services by all staff - very attentive and polite. I choose all inclusive package and literally get to eat and drink as you like at any restaurant and pool bar. Food and drink are fantastic. My room view and pool is awesome that make me no wanting to leave the hotel during the stay. Strongly recommend and will come back again.

Miguel was excellent. Very attentive and friendly. We had Alfonso for two nights and it was some of the best service we've ever had. Drinks were constantly topped off. He brought out food samples without even asking. Very friendly guy. Food was very good, especially the bleu cheese mashed potatoes.

We stayed in the garden villa which also has a bit of ocean view for four days. The location is great, beach and pools are great too, buffet is a meh, so remember to book one of the restaurants as soon as you can as the quality of the food is much better. Overall a great place with an attractive price.

There were 29 of us!! Several had upgraded room with butler and he, (Yomelly) couldn’t have been more helpful. Anything we wanted/desired or barely mentioned, he was all over it. My group gave Grand Park an 8/10. The only thing that would have made it a 10 would be more food options. The food provided was good, the rooms and pools very nice…drinks a-plenty, love the coffee & sweets cafe!! As a travel agent, I send a lot of clients to GPR because I’ve stayed twice, I feel it is a 5 ⭐️ resort, walking distance to flea market, easy access to city bus and lots of turtle hatching going on. Felt perfectly safe and will continue to send clients to GPR.