4-Star Hotels in Brussels

Nice hotel with attentive staff. The room was pretty good. The gym was basic but decent. Shops nearby. No fridge in the room, but the staff offered to store our food for us. The food prices at the hotel are a bit high, but that's common in hotels.

Check-in is 3pm and we arrived at 3pm but the room was only ready at almost 4pm. The story was that it was cleaned already but ”awaiting inspection”. We were handed 2 bar coupons with a blithe apology in rapid fire French for our 50 min wait. The vacuuming in the room left much to be desired. When we got into the room on the 1st day, there was a pistachio at the side of the bed. My sister's dust allergy was triggered throughout our 4 day stay. When we opted for housekeeping on the 3rd of the 4 days we stayed, the same pistachio remained there after the cleaning staff were done. Towels and bed linens were refreshed but the coffee/tea and bathroom amenities were not. If you choose the Deluxe twin room like we did, please note that the room is 24 metre square and there is only room to open up one medium sized suitcase on the ground. Our other suitcase had to be accessed via the wardrobe which was spacious enough to keep the 2nd suitcase in. Location wise, it's ideal and a stone's throw from Grand Place - the historic city centre, and many shops and good brasseries. It's a 10 min uphill walk from the hotel to the nearest train station called Brussel Centraal / Bruxelles-Midi which will bring you straight to the Brussels Airport in 17 min on the direct train (1st class carriage €12.10). The buffet breakfast is plentiful and of good quality (with eggs cooked to order) in a nice space with a courtyard view crewed by pleasant staff fluent in English. The bar has a relaxing ambience with an outdoor view and affordable drinks. My guide is always how much the increasingly rare digestif liqueur Chartreuse Verte costs. It was €14 per pour. Note : You get a free coupon for a soft drink/coffee/beer/wine if you pass up on room cleaning. If you have a short stay, you should as there wasn't much cleaning done.

Super Stylish and well maintained and clean. The service was great and the team from reception to bar staff were brilliant. The location was ok, but we were quite happy with a little walk, the first day it was about 25 minutes to the old town but not so picturesque. The following day we took a little stroll through a garden route to town which was much nicer. We were there for a concert, which was about a 20 minute taxi drive. We used the facilities from the roof top bar, enjoying the tacos and cocktails of an evening, as well as breakfast on the Sunday. We also used the lobby bar which was very relaxed. We didn't get around to trying the Peruvian restaurant, but it looked nice.

We always stay at this hotel, and as usual, the property is very pleasant, clean, and comfortable. The front desk staff is particularly professional, welcoming, and attentive. We sincerely thank the reception staff for their responsiveness and quality service. It's this professionalism that will make us want to return.

Best location ever. It is right next to the Grote Market and just 2 mins walk to the Brussels Central Station. Close proximities to all the attractions and restaurant. The hotel is clean and well sound-proofed. The staff were very helpful with early check-in. I have left my necklaces in the hotel room before leaving brussels and wrote in to the hotel which replied promptly that they have found it and will arrange for the courier of my necklace to my home country. Really appreciate their help. The only downside is that they didnt provide indoor slippers. It costs 5 euros for a pair.

Wins because of location. Once exiting central station, its a 30m walk to the hotel. Very convenient as it avoids needing to lug luggage across town, with the slopes and cobblestones and also saves taxi fare. Booked this to stay the night as we were going to the airport the next morning. Lobby, reception was good, room ambience was ok only. There is a mini convenience store within the hotel, with self service checkout that may be useful for some guests who arrive late. Shoe shine available on level 1. Excellent gym. 24H Gym is new, clean smelling, towels and sanitiser provided with mood lighting you can choose, and 2 treadmills that face the central station. Room view was of central station. Space adequate to open up luggages. 2 twin beds were placed quite close together. Bedding clean, fridge was cold, kettle available. Toilet had a bathtub, no separate shower area. Water pressure good. Marble tiles are nice, but have some yellow stains after years of use, toilet still clean. Crabtree toiletries. After running sink water for a while, it became very hot. And it could not be adjusted. Informed reception and they sent someone up but he couldn't help as well and asked us to use the bath tub spout instead. Not sure how this can be resolved.

Service: I'm about to give the worst service review. On my first stay, your hotel's front desk had a Caucasian female employee who initially gave me half of a family suite. Only after I emphasized the room type I booked did she change it for me. The hotel wasn't so fully booked that she couldn't have assigned me the room I pre-booked. Why would you try to pass off a partitioned room as a full one, treating customers like fools? I was extremely angry about this. And it wasn't just the room assignment; the room card she gave me was just a plain power card. Couldn't she provide a proper, decent room card? It's hard for me not to suspect some malicious intent. I hope you can give me a satisfactory explanation. Otherwise, my overall review of this hotel is very positive. The accommodation environment is good, the room facilities are sufficient, the location is great, and transportation is convenient. The room design is also beautiful, and I took many photos. I highly recommend staying here. If I come to Brussels again, I would indeed choose Cardo again. However, the subtle malice from your front desk and the unpleasant check-in experience disappointed me so much that it nearly ruined my entire stay, even though everything else was perfect.

Easy check-in n out. Reception counter n residence located separately. Same row though. The lobby closes at 11pm. A water dispenser n coffee kiosk available complementary for guests. Need to exit residential block n enter lobby block if were to refill or drink coffee or any admin issues. Laundry room is located at basement. Free usage but need to bring own detergent. Great location coz the Brussels Luxembourg train station bus stops are just opposite the hotel. Some eateries n bars just next n across the hotel. A mini mart is just opposite the bus stop. Spacious and clean room. Comfortable. No toothpaste n toothpaste or indoor slippers provided. But shower cap, shoe shine n mini sewing kit provided. No hair conditioner is provided. A kitchenette with a new set of cleaning materials provided.. Equipped with complete utensils. AC is centralised. Rather stuffy n warm at times. A cute little balcony. No house keeping for short stays. Requested for new towels at the reception counter but did not receive any. Very very very expensive hotel as we booked during BTS concert period!!! Had a good stay but beyond the price charged

The water pressure was poor so it was a bit difficult to take a shower, otherwise everything was fine. The service and staff were very friendly. Very comfortable and clean. I recommend. VERY COMFORTABLE THANK YOU SO MUCH(but pls improve the water pressure)

The hotel is very nice and modern. The staffs are helpful and friendly. The room is spacious and clean. The only problem is the location. It is not located in the touristy area. There is no easy public transportation to the grand place except by bus or taxi/uber. Walking to grand place takes around 30 mins passing through Brussels Park and Royal Palace. The positive point is that the area where the hotel is located is very quiet.