Banyan Tree Suzhou Shishan

Service: It feels like home. All the service staff are very friendly and considerate. This is my wedding anniversary with my wife. The room was specially decorated and the cake was given as a gift. We are very satisfied. Environment: Small and beautiful. It is relatively small in the Banyan Tree series. You can walk to the West Hall of Suzhou Museum. There is also an amusement park nearby. It is very convenient to play. Breakfast is semi-self-service. The menu is novel. You can eat authentic Suzhou red soup noodle set and taste various Cantonese dim sum. It is worth mentioning that my wife likes the afternoon tea set very much. The environment is good. There is live pipa performance. Each dim sum is very unique and delicious. Overall, it is a memorable anniversary holiday trip. Satisfied

In the past, I went to Banyan Tree Anji to take a bath. This year, it was newly opened in Suzhou, so I came to experience it nearby. The overall experience was very good. They would contact us in advance to tell us about our preferences. Knowing that I was pregnant, they prepared a maternity pillow and a hypoallergenic pillow for my room, and upgraded me to a suite. At night, they made a bed, gave me a refrigerator magnet, and gave me a little lion doll when I left the hotel. Unfortunately, the air conditioning in the room was not good, but the follow-up service was also followed up. The waiter came to order breakfast, and we need to pay attention to the improvement of the quality of the food and the timeliness of the service! There was hair in the breakfast we ordered, and I asked for the egg roll to remove the pepper and everything else, but I was given an egg roll without any filling... This waiter was speechless. The overall impression of the stay was OK, and we will stay here again in the future. I hope that the hot spring pool can be cleaned in advance next time. Banyan Tree Anji does this better than you. Of course, new hotels can understand it. Come on and improve. Looking forward to seeing you next time.

The hotel has a beautiful environment, the breakfast is semi-self-service but fresh and delicious, and the battery car tour around Shishan feels good. WeChat notifications for cleaning are quite timely, and the velvet surface of the tissue box will be slightly dirty and old if it is not dusted frequently. The fruit delivered to the room is also very fresh.

I went to see the exhibition at Subosi Pavilion and chose the nearby Banyan Tree. I didn't expect it and I had a very pleasant stay. The environment is great and the service is excellent. The hot spring that comes with the room is a highlight, it can wash away the fatigue of a day of visiting museums. Breakfast and dinner are also served in the hotel. The ingredients are good and the taste is very authentic! give it a like

The design of Banyan Tree never disappoints. The water view at the first sight when entering the lobby is a sure sign. The beautiful Teresa contacted the day before arrival to understand various preferences and make arrangements in advance. Upon arrival, she delivered them to the guest room and introduced the highlights along the way. It opened soon. There is no odor in the new hotel room at all. The professionalism of all the staff is online. The breakfast was a little busy. The management paid great attention to the suggestion after making the suggestion. The back door of the hotel is the Shishan Trail, the west building of the museum is adjacent, the grand theater is under construction, and the Banyan Tree Shishan Zhuangjiang is another new landmark in Suzhou

The hotel's hardware and software are good, and the environment and services are first-class. Especially in terms of hotel services: the day before check-in, the hotel's hospitality ambassador LesIie contacted us one day in advance and sent a questionnaire to understand our preferences and needs for check-in. When he learned that it was our anniversary, he specially decorated the room and sent desserts. When we arrived at the store, the front desk clerk Zhang Ronghua also stood up to greet us very enthusiastically when checking in, and provided patient and meticulous service. I was deeply impressed by the hotel's service. Although I have stayed in many five-star hotels, the service of Banyan Tree Suzhou is still refreshing in details. The hotel's breakfast is also very rich. Not to mention the hotel's facilities and hardware. In short, next time I have the opportunity to come to Suzhou, I will choose to stay at Banyan Tree Suzhou Shishan Hotel

It's more than an hour and a half drive from Shanghai. The hotel environment is quiet and elegant, and each room has a hot spring. The service is very good. The receptionist Mr. Dylan helped to arrange a reasonable itinerary. I enjoyed the super value experience of the hotel package without feeling tired. The afternoon tea is super rich, and the breakfast is also good. I will come again next time to relax.

Although I have stayed in so many five-star hotels, the Banyan Tree brand service is still refreshing in terms of details. Not much to say about the hardware, Banyan Tree has everything you can think of: electric gauze curtains, smart toilets, Dyson hair dryers, contact phone charging speakers, humidifiers, air purifiers, dressing mirrors with etc. Sensitivity UP. There are details everywhere and attentiveness everywhere. [Before check-in] The staff will call you the day before to check in and fill in the relevant check-in habits. [Check-in] You can sit down and check in, it's not hurried, and you'll also get refreshments, hand-warming towels and special sachets, which instantly relieves the fatigue of the 4-hour drive. When the staff saw the children, they gave them two small water guns, which definitely made them happy. The staff made check-in arrangements as required, which was a pleasant surprise. [Check-in] The concierge guy took us to the room, helped us carry the suitcases on the way, and introduced the hotel's facilities. When we got to the room, he also introduced the features of the room in detail, informed us of the cuisine, the use of the pool in the room, etc., which was very detailed. There are also a wide variety of welcome fruits, as well as special snacks, and the presentation is very impressive. [Room] The suite is large and has a very good view, including a courtyard view and a view of Lion Mountain. The water temperature in the pool is very suitable and the water is drained quickly. Whether you're lounging by the pool in the afternoon and soaking up the sun, or taking a bath in the evening and looking at the scenery of Lion Mountain, there's always something suitable for you on vacation. The rooms are equipped with incense and essential oils, giving the vacation a sense of ritual. [SPA] The SPA also has public hot spring pools for guests to use, separated for men and women. Banyan Tree SPA is very famous. If you book a master trea**ent, the therapist will customize the massage program according to the body characteristics. During the waiting time before the spa, you can also use the sauna. The SPA room is very large, and sweet soup is provided after the trea**ent. [Breakfast] The breakfast variety is very rich and the taste is also online. Whether it is Cantonese-style porridge and rice noodle sausages or Soviet-style noodle soup dumplings, they all reflect the standard. However, there are more guests during the Qingming Festival, so there are still very few seats in Baiyun Restaurant, and the service is a bit overwhelming. [Others] Although the hotel is newly opened, there is almost no smell of decoration. The hotel's architecture is very much in the style of Tadao Ando, ​​with a generous Chinese style, plus the use of light and shadow, which blends in perfectly with the surrounding Shishan Park. I also went for a tour of the Angsana next door. Although the colors of the Angsana are brighter, I still like the low-key and dignified Banyan Tree. The hotel staff are very friendly, whether they are the front desk, concierge, cleaning, food delivery, or restaurant, they are all very friendly and very nice to children.