Guest User
October 19, 2023
❶Service attitude: We arrived in Suzhou at 5:30 in the afternoon. We called their customer service and asked them to contact the housekeeper to check in. Then we contacted the housekeeper. This hotel does not have a front desk and all check-in is online. We can do it after contacting WeChat. It's easy to check in. When we arrived at the hotel, we needed to swipe our card to enter the hotel building. We didn't have a room card, so the security guard wouldn't let us in, so we had to ask the hotel people to pick us up. We contacted the hotel, and the customer service said they were sorry. It's already off work, let's find someone to help swipe the card! ! ! ! It’s my first time to play in an unfamiliar place. It’s really embarrassing to ask for help. The experience is really bad. ❷Hygiene: I’m really speechless. The water in the water pipes is smelly, the refrigerator is smelly, and the hygiene is terrible. The only disposable items in the room are two toothbrushes, only two bath towels, not even towels. Mainly, there are two cabinets in the room, which are full of unused kettles, pillows, quilts, and there are still more in the cabinet above the kitchen. I put someone else's schoolbag and a pair of shoes... We called the customer service to ask if we could change to another room, but the customer service said there were no rooms available. We asked why there were so many things in the cabinet, and the customer service said rationally that they couldn't fit in other rooms. . . . ❸We stayed for two nights. On the second day, I asked the customer service if there were any disposable combs. The customer service said no. They didn’t even have disposable combs. They sent us a message early the next morning urging us to check out before 12 o'clock. This is the first time I have stayed in a hotel like this. I was not very proactive at check-in, but I was quite anxious about check-out. I am really speechless. Please stay away from me! ! ! ! ! ! !
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